Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Personal Information
Guardian
Language Proficiency
Timeline
Generic

Surojit Chakraborty

Kolkata

Summary

Dynamic professional with a proven track record at Ecom Express Ltd., excelling in team building and inventory management. Successfully directed a team of 23 field executives, optimizing operations and enhancing productivity. Skilled in MS Excel and adept at training staff to elevate customer service experiences, driving significant improvements in fulfillment processes.

Overview

10
10
years of professional experience

Work History

Supervisor

Ecom Express Ltd.
06.2018 - Current
  • First mile : Assign fileld exicutive for every salers point to cover all the assiggned pickups within cutup time and dispatch all the connection vehicles for processing centers on time .
  • Last mile : Drive all the parameters like FAD , RAD , FPSetc as a part of shipment delivery and return pickup from customer door step .
  • DC management : Manpower hiring , training , Monitored employee productivity levels on a regular basis to identify areas of improvement , weekly team meetings to discuss progress, issues, and plan future actions , cash handling , cost optimization administrative work .
  • Manpower management: Directed and supervised team of 23 field executives in daily operations and in festival season 45 field executives with the help of another supervisor and supporting staff to survive 9 PIN codes for fast mile and last mile .
  • Airtel store operation : Manage order creation , track inventory levels and ensure timely fulfilment to support smooth supply chain operation .
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.

SALES EXECUTIVE

OCTANE INFOSOLUTION PVT LTD
Kolkata
03.2015 - 04.2017
  • Monitored feedback from customers regarding product quality and suggested improvements accordingly.
  • Trained junior sales staff on techniques for improving customer service experience.
  • Resolved customer complaints in a timely manner while providing excellent customer service.

Education

Higher Secondary - Commerce

W.B.C.H.S.E
Belsingha Sikshayatan
01-2013

Madhyamik -

W.B.B.S.E
Satal Kalsa High School
01-2011

Skills

  • MS Excel
  • MS office
  • Outlook
  • Adobe Premiere Pro 2020
  • Team building
  • Store setup
  • Traning
  • Escalation handling
  • Fulfilment
  • Inventory Management

Languages

  • English
  • Hindi
  • Bengali

Hobbies and Interests

  • Reading Story books
  • Listening music

Personal Information

  • Date of Birth: 04/17/96
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Unmarried

Guardian

Nitai Chakraborty

Language Proficiency

Bengali
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Bengali
Proficient (C2)
C2

Timeline

Supervisor

Ecom Express Ltd.
06.2018 - Current

SALES EXECUTIVE

OCTANE INFOSOLUTION PVT LTD
03.2015 - 04.2017

Higher Secondary - Commerce

W.B.C.H.S.E

Madhyamik -

W.B.B.S.E

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Surojit Chakraborty