Surojit Das

Credit Assessment (formerly Ambit Optimist) manages all commercial credit assessment and customer risk rating – including probability of default and loss given default – in one solution.

Credit Assessment provides comprehensive credit risk analytics, identifies unrecognized risk, solidifies customer loyalty and lowers IT overhead – helping lenders increase revenue and profitability.

Credit Assessment is a complete solution for credit risk management, delivering benefits for credit and risk officers as well as front-line relationship managers.

Roles & Responsibilities:
Responsible for all aspects of software interface design including audience and task analysis, market analysis, scenario building, storyboarding, prototyping, and defining interface specifications, guidelines, and standards
Collaborate with engineers to design total human-computer interaction and to develop flow of information in FIS software applications
Act as representative for FIS users and customers
Contribute to user-centered design process by participating in field observations and interviews, surveys, focus groups, exploratory studies and task analyses
Work closely with clients to identify and interpret specific business needs and to develop creative products to meet needs
Collaborate with product teams to ensure user-centered design process is incorporated into FIS development lifecycle
Collaborate with designers to design and prototype software human interfaces using development tools
Develop and maintain human interface specifications, guidelines and standards
Research and analyze target audiences for software, conducts necessary front-end research and creates user profile for relevant products
Participate in usability testing process by working on test plans, attending test sessions and brainstorming solutions to interface problems with usability specialists
Define and communicate design guidelines and ensure creative products adhere to security, usability and quality standards

Major Task: Clinicals Control Plane

Oracle Health team needs help in designing "Create Environment" workflow for Oracle Health applications. The design will be similar to Fusion Apps Control Plane and follow similar logic. Through this workflow, we are aiming to create environments for our internal developers to deploy millennium stack for building and testing code changes in millennium.

Accomplishments
It was one of the major enhancements for Oracle Health team.
There were continuous discussions with multiple stakeholders to understand the feature goals.
Also, there were regular updates in requirements throughout the design process.
Further, we learnt about the technical limitations & development aspects, which allowed us to include a valuable additional layer to our design work & to collaborate with architects more effectively.
There was high visibility to this task since our "Software Development, Vice President" was directly involved in all the major discussions and design feedback sessions.
I would listen patiently and incorporate the feedback into the next iteration, understanding that arriving at the optimal design is a balancing act between business needs, technical feasibility and the designer’s desire to create the best UX.

Activities
I worked on the "UT: CCP" and “UT: Omics” Usability Testing tasks mentioned below:
Data Collection: Session recordings, User feedback and comments, Task success rates, Observations and notes, Any issues or challenges encountered by participants.
Analysis: Consolidate observations and feedback, Identify common usability issues and pain points, Prioritize issues based on severity and impact, Generate recommendations for improvements.
Report: A comprehensive usability testing report will be prepared, including Executive Summary, Methodology, Participant demographics, Test scenarios and tasks, Usability issues and recommendations, Task success rates, User feedback and comments.

Challenges being faced and steps to overcome these:

1. UXRB1 feedback points resolution discussions got a bit delayed since panel members were not able to turn up to the scheduled meeting due to their conflicts and bandwidth issues.

• Continuous follow-ups were done to get the closure to the open feedback points.

2. Few of the stakeholder meetings post mid-night were a little challenge.

• All stakeholders were flexible and kind enough to re-schedule the discussions in line with the IST friendly time zone once a good rapport was built.

Focused on facilitating access to information. Ensuring a crystal-clear understanding of your users’ needs and how designers should address them. Solving important usability and accessibility problems. Obtaining extensive skill set and efficient problem-solver.

Leading a growing team of designers that are focused on developing and delivering on the Spend roadmap.
Demonstrated consistent, effective, and growth-centered mentorship to the product designers
Coach product designers through complex design problems, product ideation, and any interpersonal issues that arise.
Emphasizing data-driven decision-making, rapid learning, and iterative approaches.
Architect and execute strategies that translate user needs and business goals into an intuitive, effortless user experience.
Influenced product strategy, priorities and help to create a clear vision of the current and future user experience.
Embody the way to work, the ways of collaborate, and strengthen our relationships with other disciplines and departments to deliver across the Spend product ecosystem.

HSBC RBWM : AEM

Wealth and Personal Banking helps customers to take care of their day-to-day finances and to manage, protect and grow their wealth. HSBC provides more than 54 million customers worldwide with a full range of personal financial services, including current and savings accounts, mortgage loans, car financing, insurance, credit cards, loans, pensions and investments. Retail Banking and Wealth Management (also known as RBWM) was previously referred to as Personal Financial Services (PFS). This rename was announced during HSBC's 2011 Investor Day.

In 2020, HSBC announced merging two of its business lines: Retail Banking and Wealth Management & Global Private Banking to form a new business unit as Wealth and Personal Banking.

Samsung SDS : Security Control Portal (Cloudion)

Portal is contact point between Security Control Center and clients. Client can raise the Service request and manage Ticket.
Accumulate meaningful incident data from various data sources such as Elastic search, SIEM, SOAR, Security Agent Server, to its own databases.
As soon as intruder detected based on incident data, Security Analyst create and notify Ticket at Portal to our customer to request follow-up measures against Hacking Attack.

Facilitated multiple workshops like design sprint, priority workshop, and MVP.
Designed a digital solution for enhancing the experience of the call center's staff.
Partners closely with the product owners to design, envision and conceptualize the features required.
Created an ecosystems for the new consumer offerings and help deliver exceptional product experiences at scale.
Lead the team through all stages of the product design and development lifecycle, including generative research, concepting and definition, prototyping, UI design, and testing.
Advocate for the users and our customers. Spend time with the users and develop a deep understanding of their needs and our opportunities.
Develop investment points of view to advance our business and user experience.
Maintain an understanding of design/user experience trends and practices to help anticipate next-level needs for the team, how we work, and our products.

NICE | Satmetrix

NICE Satmetrix is the leading global provider of customer experience management software for companies who know that customer experience drives success. Our flagship product, Satmetrix NPX, delivers powerful, cost-effective customer experience management in a complete, always-on SaaS solution. The world’s most forward-thinking companies choose NICE Satmetrix to help them build and manage customer experience programs that deliver bottom-line results.

NICE Satmetrix had been advancing the field of customer experience through software, data, and expertise for more than 15 years. We co-created the Net Promoter Score®, the most respected measure of customer experience and only proven predictor of growth. We have spent the years since its introduction in 2003 refining and battle-testing best practices for improving the customer experience; our software puts our expertise into practice.
NICE Satmetrix draws on our ever-growing database of CX performance data – the world’s largest – to help guide the best practices built into our software and delivered through our customer success teams and our training courses.

Define the UX vision and the UX success metrics for all product engagements
Innovatively solve problems through leading edge design with IA, use case development storyboarding, Prototyping and other UX tasks
Designing User experience for mobile web, msite and smart phones apps
Working closely with the product team and brainstorming the ideas and execute them till the last level.
Applying user-centered design processes to create high quality user experiences for Mobile web and mobile apps to improve discoverability, simplicity and enjoyment.
To manage day-to-day UX engagement activities
Work with and manage team of designers to translate the UX designs into pleasing and contemporary UI designs.
Sync with the engineering team and make sure the designs and layouts blends 100%.
Keep an eye on the competitive market and benchmark accordingly.
Working with strict deadlines and delivering the projects to the respective team.

Commercial Center

A robust cash management product, Commercial Center has been built methodically, featuring five modules that work together to offer an integrated user experience and meets the most comprehensive business banking needs. This approach makes it scalable, easy to use, personalized and secure.

With Commercial Center, you can give your business customers exactly what they need, helping you build customer relationships and attract new customers – all while containing your costs.

Proficient in Requirements Gathering, Wireframes, High Fidelity Prototypes, Task Flows, Heuristic Evaluation, Communication Design and Design Documentation.

Highly skilled in User Experience Methodologies, User Interface Design for Desktop, Tablet and Mobile Interfaces.

Aetna - New Employee Basics (Onboarding Application)

Aetna MCOE Enterprise Onboarding Responsive Web Solution:
1. Login Screen - Authentication using SSO
2. Dashboard
3. Dashboard - New screen/ popup for new hire details
4. Dashboard - New screen/ popup for Notification details
5. Admin Screen - To add standard tasks (as mentioned in latest responses)

6. Employees Screen - Add new Employee
7. Employee Screen - Edit Employee details/Delete Employee
8. Task Screens - Add new tasks
9. Task Screens - View Tasks
10. Delegation Screen - Screen to show delegation from hiring manager to specified manager

General Electric

iProDIGE platform: Testing and Development teams around the world use SmartBear's automation, development and monitoring tools to build better software and applications.

NISSAN -Call Centre Web Application (Siebel Open UI) (Web) Application

NISSAN -Call Centre Web Application (Siebel Open UI) (Web) Application helps to update the customer details and follow-up with them to provide services on time.

Locate NearBy App

Locate NearBy Tech (Mobile) Application provides a technical/after sales services and help for DTH throughout the United States, mainly in LA.

NIKE LockerRoom (Tablet, Mobile) Application

theLocker is a desktop based web application used to support the brand initiatives for Nike Global Sports Marketing. The Locker is a confidential web-based application to organize, automate, and synchronize business processes in support of brand initiatives for Global Sports Marketing. The Locker will help to manage the client relationships between Nike and Nike-endorsed athletes, teams, leagues, institutions and federations. The Locker will aid in managing Nike’s contractual relationships as well as assist in the management of other contractual aspects, including total client spend.

AstraZeneca - IDMP Assessment Tool

A virtuous experience with a British-Swedish multinational pharmaceutical and biologics company. Designed a IDMP(Identification of Medicinal Product) Assessment Tool. This draws on functional details from the existing ISO IDMP Guidelines and Mapping Templates. It describes the features that will be implemented in the AZ-IDMP Assessment application that would help assess the IDMP compliance within AZ.