Suruchi Bose
Lucknow,UP
Summary
Attain peak productivity and excellence by optimizing output with a concentration on efficiency and quality, nurturing both organizational growth and personal development. Pursue a challenging career opportunity to effectively apply my training and skills, making a substantial contribution to the company's success.
Overview
23
23
years of professional experience
Work History
SR. PROJECT MANAGER
BOOMERANG BUSINESS DEVELOPER SERVICES LLP
Lucknow
02.2014 - Current
- Aggregate reports from sales and customer support services for the team
- Exhibit expertise in managing teams and providing administrative support
- Supervise a portfolio of intricate initiatives across one or more lines of business
- Assume the role of leading on-site project teams, cultivating motivation, and ensuring the attainment of project objectives
- Supervise a diverse global team consisting of members hailing from the Philippines, USA, China, Germany, and Poland, spanning functions and audits with various departments such as engineering, purchasing, sales, customer support, and logistics.
Zonal Head Telemarketing Manager
BMA WEALTH CREATORS
03.2011 - 05.2013
- Zonal Head in Telemarketing involves overseeing and managing telemarketing operations within a specific geographic zone (West Bengal, Orissa, Assam)
- Team Management: Lead and manage a team of telemarketing professionals, ensuring they are well-trained, motivated, and aligned with organizational goals
- Provide guidance, support, and regular performance feedback
- Performance Monitoring: Monitor and analyze telemarketing metrics to evaluate the performance of the team
- Identify areas for improvement and implement corrective measures to ensure targets are met
- Training and Development: Provide ongoing training and development opportunities for telemarketing staff to enhance their skills and keep them updated on industry best practices.
Regional Tele sales Head
INDIA INFOLINE FINANCIAL SERVICES PVT LTD
06.2006 - 01.2011
- Being a Regional Head of Tele Sales played a pivotal role in driving the success of tele sales initiatives within a specific region
- The role involved me overseeing and managing tele sales operations within a specific geographic region
- Regions looked over (South -Andhra Pradesh, Tamil Nadu, Rajasthan)
- Strategic Planning: Develop and implement strategic plans for tele sales activities in the assigned region
- Set sales objectives, targets, and key performance indicators (KPIs) aligned with organizational goals
- Team Leadership: Lead and manage a Managerial team of tele sales professionals, providing direction, motivation, and support
- Ensure the team is well-trained and equipped to meet or exceed sales targets
- Performance Monitoring: Monitor and analyze sales metrics to assess the performance of the tele sales team
- Identify areas for improvement and implement corrective measures to achieve sales goals
- Training and Development: Provide ongoing training and development opportunities for tele sales staff
- Keep the team updated on product knowledge, sales techniques, and industry best practices.
CCE
INFOPRO INDIA PVT.LTD
08.2003 - 02.2004
- In a Customer Care Executive (CCE) role with a focus on calling cards, the responsibilities typically involve helping and supporting customers who use calling cards for telecommunications purposes
- Here are key aspects of the role: Customer Assistance, Issue Resolution, Account management, Feedback collection, Documentation of customer’s account.
Education
B.Sc. - Mathematics, Electronics
Lucknow University
01.2001
Intermediate - Science
St.Dominic Savio College
Lucknow01.1998
High School - Science
St. Dominic Savio College
Lucknow01.1996
Skills
- Leadership Skills
- Effective Communications
- Strategic Thinking
- Decision Making
- Team building
- Adaptability
- Time Management
- Delegation
- Result Oriented
- Emotional Intelligence
- Call Center Operations
Permanent Resident
Lucknow, UP, India
Personal Information
- Passport Number: M2271849
- Father's Name: Aditya Kumar Bose
- Date of Birth: 01/30/1979
- Gender: Female
- Nationality: Indian
Field Of Interest
Good Motivational Speaker, Active on social media, #Coffelover #Loves to explore nature #Booklover #Fashion Enthusiast.
Awards
- India Infoline Honored me with the Certificate of Excellence for the period 2006-07, recognizing me as the Best Telemarketing Manager.
- BMA Wealth Creators: Recognized as the Best Regional Head and promoted to the position of Zonal Tele Head Manager.
- While serving as the Best Sr. Project Manager at Boomerang Business Developer Services LLP- My USA Project, the client awarded me the 1st appreciation and performance certificate for two years of dedicated service.
- In my capacity as the Best Sr. Project Manager at Boomerang Business Developer Services LLP- From My USA, I received the 2nd appreciation and performance certificate for five years of dedicated service.
- Boomerang Business Developer Services LLP Honored me with a 10-year excellence certificate & Superstar Employee.
Disclaimer
I hereby affirm that the information provided above is accurate to the best of my knowledge, and I accept full responsibility for the correctness of the details mentioned.
Timeline
SR. PROJECT MANAGER
BOOMERANG BUSINESS DEVELOPER SERVICES LLP
02.2014 - Current
Zonal Head Telemarketing Manager
BMA WEALTH CREATORS
03.2011 - 05.2013
Regional Tele sales Head
INDIA INFOLINE FINANCIAL SERVICES PVT LTD
06.2006 - 01.2011
CCE
INFOPRO INDIA PVT.LTD
08.2003 - 02.2004
B.Sc. - Mathematics, Electronics
Lucknow University
Intermediate - Science
St.Dominic Savio College
High School - Science
St. Dominic Savio College
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