Suruthi Rose M
Chennai
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
PMO Analyst
Tata Consultancy Services
Chennai
01.2020 - Current
- Prepared presentations summarizing key findings from various analyses conducted during the course of a project.
- Created status reports highlighting accomplishments, open issues, upcoming tasks and other relevant information related to each project.
- Maintained a repository of all existing projects and their associated documentation.
- Supported senior managers in developing strategic plans for upcoming initiatives.
- Developed project management plans, including project scope, risks, resource allocations, timelines, budgets and deliverables.
- Performed administrative duties such as creating agendas, taking meeting notes, tracking action items and preparing presentation materials.
- Provided support for risk management activities by identifying potential risks, assessing impact levels and recommending mitigation strategies.
- Collaborated closely with team members from different departments in order to drive efficiency across the entire organization.
- Acted as an intermediary between internal teams working on specific projects as well as external vendors providing services related to those projects.
- Provided training on best practices in project management methodology.
- Communicated regularly with stakeholders at all levels of the organization regarding current projects.
- Identified areas where process improvements could be implemented within the PMO department.
- Analyzed data from multiple sources to identify trends and provide recommendations for improvement.
Virtual Analyst
Tata Consultancy Services
07.2018 - 03.2019
- Online chat conversation review, content creation, content implementation, content testing in pre-production and live production
- Review of M&S site to identify link errors and reporting the same to the concerned department.
Team Lead
Tata Consultancy Services
01.2015 - 09.2016
- Allocating daily jobs and workloads
- Monitoring the team in the process related activities
- Handling weekly client call regarding the status of the process
- Providing feedback for the calls monitored on a monthly basis
- On job training for the new team members
- Taking care of appraisals
- Performance discussion on monthly basis
- Enforcing all company approved policies and procedures
- Encouraging the team to think in an innovative manner to enhance the process
- Maintaining and reviewing all Process SOP's
- Maintaining Quality standards of the Process
- Handling Quality Audits
- Suggesting process improvements and best practices and ensuring the implementation of the same
- FTE Forecasting and Estimation based on the received volume
- Managing and monitoring staff attendance
- Attending and participating in team meetings
- Ensuring a clean, safe and friendly working environment
- Reporting to senior managers and clients through emails and calls
- Maintained attrition levels less than 10%.
Collection Team Member
Tata Consultancy Services
04.2012 - 12.2014
- Handling inbound and outbound calls
- Handling customer disputes and queries through emails and fax
- Worked in collaboration with Credit team and Cash application team.
Cash Application Team Member
Tata Consultancy Services
08.2011 - 03.2012
- Applying checks received in the Lockbox and taking care of chargebacks
- Do call customers to clarify doubts in the received check payments.
Education
MBA - Human Resources Management
Loyola College
Chennai05-2010
Bachelor of Engineering - Electronics And Communications Engineering
Kings Engineering College
Chennai03-2008
Skills
- Proficient with MS Office
- SAP
- Mainframe
- Team management
- Team Facilitator
- Decision making skills
- Excellent communication skills
- Decision making an problem solving skills
- Quality work and gained customer satisfaction
- MS office
- Accounts Receivable (credit, collection and cash application)
- Retail - Virtual analyst (conversation review, content creation, content implementation, content testing in pre-production and live production)
- Completed PMP certification
- Integrity, humility and an entrepreneurial attitude
- Green belt certification (internal and external)
- Project management expertise
- Resource Allocation
- Customer Relationship Management
- Performance monitoring
- Team Leadership
- Documentation And Reporting
- Project Management
- Agile Methodologies
- Team Collaboration
- Attention to Detail
- Time management abilities
- Continuous Improvement
- Budget Analysis
Languages
Tamil
First Language
English
Advanced (C1)
C1
Certification
- PMP certification
- Green belt certification
Accomplishments
- Monthly performance awards.
- Quarterly performance awards.
- Topaz go getter award.
Timeline
PMO Analyst
Tata Consultancy Services
01.2020 - Current
Virtual Analyst
Tata Consultancy Services
07.2018 - 03.2019
Team Lead
Tata Consultancy Services
01.2015 - 09.2016
Collection Team Member
Tata Consultancy Services
04.2012 - 12.2014
Cash Application Team Member
Tata Consultancy Services
08.2011 - 03.2012
MBA - Human Resources Management
Loyola College
Bachelor of Engineering - Electronics And Communications Engineering
Kings Engineering College
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