Suruthi S K
Chennai
Summary
Delivery Quality Manager and PMO Officer with over 12 years of experience in driving organizational success. Certified Connected Manager by Harvard Business Publishing, demonstrating expertise in stakeholder engagement and leadership development. Proven track record in strategic planning that aligns with company objectives, resulting in enhanced business performance. Strong team management skills foster a positive and productive work environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Consultant
Capgemini India Pvt Ltd
Chennai
05.2017 - 05.2025
- Successfully delivered multiple critical projects on time by coordinating closely with cross-functional leadership teams across functions and geographies.
- Led structured stakeholder engagements through weekly and quarterly governance meetings to align on project milestones, best practices, risk mitigation, and progress reporting.
- Improved visibility into performance metrics by conducting in-depth root cause analyses and implementing data-driven reporting mechanisms.
- Reduced customer escalations by deploying proactive compliance controls and standardizing internal processes.
- Streamlined onboarding workflows, reducing cycle time and improving employee readiness and satisfaction for new hires.
- Managed end-to-end employee lifecycle activities (onboarding to offboarding), ensuring smooth transitions and 100% compliance.
- Maintained full compliance with internal and external audit requirements; ensured that no audit observations remained unresolved beyond 30-day SLA windows.
- Drove adherence to IQA, ISO 9001, and CMMI Level 5 standards, directly contributing to enhanced client audit scores and delivery credibility.
- Conducted governance checks on physical/logical access provisioning and SSO creation post-BGV completion, strengthening security and compliance.
- Ensured audit readiness by reconciling headcount reports, business unit data, and HRIS systems to maintain data integrity and consistency.
- Developed Excel-based demand tracking templates, enabling accurate and efficient upload of open positions and job descriptions across internal portals.
- Maintained master resource allocation files by skill/tower, optimizing workforce planning and reducing bench utilization.
- Prevented billing losses by proactively creating and tracking extension Statements of Work (SOWs) ahead of contract expirations.
- Reviewed and approved Clarity timesheets, ensuring data accuracy in project costing, leave management, and resource forecasting.
- Maintained operational continuity and stakeholder confidence while managing daily deliverables in deadline-driven and high-pressure environments.
- Mentored junior consultants, fostering capability building, increasing team productivity, and boosting project delivery success rates.
- Promoted a collaborative and transparent team culture, strengthening communication channels and problem-solving efficiency.
- Known for strong ownership, high accountability, and end-to-end service delivery mindset.
- Highly regarded for exceptional attention to detail, documentation accuracy, and stakeholder communication.
- Excelled consistently in high-performance environments, meeting or exceeding timelines and quality benchmarks.
Junior Executive
Pacific International Lines (PTE) Ltd
Chennai
04.2014 - 10.2016
- Acted as a key liaison between the corporate office, clients, and agents to ensure smooth communication and operational efficiency.
- Managed shipping audits and vendor invoicing, including verification and auditing of bills to ensure accuracy.
- Raised and resolved billing discrepancies by coordinating directly with agents and vendors.
- Owned and distributed critical monthly reports such as Job Status, Productivity Reports, and Cost Recovery Reports.
- Created and maintained dashboards using Excel formulas and pivot tables to track performance metrics and cost recoveries.
- Ensured timely project deliveries aligned with release plans by closely tracking timelines and deliverables.
- Maintained detailed Excel spreadsheets to manage and reconcile all recoveries and invoices.
Associate PMO Executive
Pre Media Global Private Limited
Chennai
03.2013 - 10.2013
- Coordinated remotely with authors, writers, and editors to ensure delivery of high-quality publishing projects aligned with their expectations.
- Managed rights and permissions for content and images, securing necessary approvals for use in publications.
- Played a key role in pricing discussions and negotiations with clients and vendors.
- Successfully handled 32 projects simultaneously, demonstrating strong multitasking, time management, and organizational skills.
- Secured copyrights for author-approved images, ensuring legal compliance and publication readiness.
- Oversaw content validation by collaborating with multiple levels of proofreaders and quality assurance teams, ensuring final files met publication standards before going live.
Officer Grade I Process
ATOS ORIGIN INDIA PVT LTD
Chennai
07.2012 - 03.2013
- Provided end-to-end solutions for customer issues related to electricity and metering systems in close coordination with Siemens Engineers.
- Delivered seamless customer support by efficiently managing queries and achieving performance targets in both quality and productivity.
- Engaged in effective communication with clients via email and teleconferences, including weekly/monthly review meetings to address concerns and define solutions.
- Maintained and updated operational dashboards regularly for the Operations Manager to track performance metrics.
- Played a key role in process documentation, including creating new flowcharts and revising existing ones to reflect process improvements and operational changes.
Education
B.COM -
SDNB Vaishnav College For Women
05-2011
XII -
Sri Ahobila Math Oriental Higher Secondary School
04-2008
X -
Prince Matriculation Higher Secondary School
05-2006
Skills
- Certified connected manager
- Project management
- Timesheet management
- Quality audits
- Root cause analysis
- Communication skills
- Process improvement
- Performance tracking
Certification
Connected Manager Certification Program, Harvard Business Publishing
Professional Scrum Master (PSM-1)
Awards
- Xtramile award, 2024
- Appreciation from customer for extended support for audits, 2024
- Xtramile award and Best team member award, 2022
- All Star Delivery Award and Value Creator Award, 2021
- Spot Award, 2019
Personal Information
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridLanguages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Interests
Singing
Hand craft
Drawing
Timeline
Senior Consultant
Capgemini India Pvt Ltd
05.2017 - 05.2025
Junior Executive
Pacific International Lines (PTE) Ltd
04.2014 - 10.2016
Associate PMO Executive
Pre Media Global Private Limited
03.2013 - 10.2013
Officer Grade I Process
ATOS ORIGIN INDIA PVT LTD
07.2012 - 03.2013
B.COM -
SDNB Vaishnav College For Women
XII -
Sri Ahobila Math Oriental Higher Secondary School
X -
Prince Matriculation Higher Secondary School
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