Survi
Project Manager
New Delhi
Summary
Dynamic and results-driven Project Manager with over 9 years of experience leading cross-functional teams to deliver complex projects on time and within budget. Expertise in project planning, risk management, resource allocation, and stakeholder communication ensures seamless project execution. Proficient in Agile, Scrum, and Waterfall methodologies, consistently driving project success across diverse industries, including IT and operations. A strong commitment to fostering collaboration and innovation enhances team performance and project outcomes.
Overview
9
9
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Project Manager (Incident Management)
CallTek Center
03.2025 - Current
- Monitored WiFi networks and backend systems continuously to identify and resolve service issues in real time, reducing downtime by approximately 20%.
- Assessed and categorized incidents based on severity and SLA requirements, ensuring prioritized and efficient incident management.
- Coordinated with Network Operations Center (NOC) teams and engineers to facilitate rapid incident resolution and minimize the impact on network performance.
- Troubleshot Wi-Fi connectivity problems, access point (AP) failures, and network outages, improving network uptime by 15%.
- Managed escalations with engineering teams and third-party vendors to address critical issues promptly and effectively.
- Ensured strict SLA compliance by meticulously documenting actions taken and timelines, contributing to a 98% SLA adherence rate.
- Led root cause analysis for major incidents, driving continuous improvement initiatives, and recommending corrective measures to prevent recurrence.
- Managed a large-scale remediation project involving 500+ faulty sites; created a comprehensive inventory of defective devices, collaborated closely with engineering and cross-functional teams, completed all repairs, and delivered the full project on schedule in 3 months.
PMO Manager
Accenture (Google)
05.2022 - 03.2025
- Formed and led high-performing cross-functional project teams to achieve project objectives efficiently.
- Conducted comprehensive risk assessments and implemented proactive mitigation strategies, reducing project delays by 15%.
- Monitored and optimized project schedules and resource allocation to ensure on-time delivery and balanced workloads.
- Facilitated seamless communication between clients and technical teams, enhancing collaboration and client satisfaction.
- Managed budgeting, resource planning, and expenditure tracking, maintaining project costs within a 10% variance.
- Developed and delivered detailed project reports and presentations to senior management, supporting informed decision-making.
Assistant Manager
Accenture (Google)
11.2021 - 05.2022
- Delivered comprehensive project updates to senior management, enhancing transparency and decision-making efficiency.
- Implemented cutting-edge technologies to optimize workflows, reducing process time by approximately 20%.
- Cultivated and maintained robust client relationships, contributing to a revenue growth of 15%.
- Analyzed project data to extract strategic insights, facilitating informed planning, and improved project outcomes.
Team Lead
Accenture (Google)
09.2018 - 11.2020
- Enforced strict adherence to organizational procedures and key performance indicators (KPIs) to optimize team productivity.
- Identified skill gaps and coordinated targeted training programs, resulting in a measurable improvement in employee competencies.
- Enhanced team performance through continuous feedback, personalized coaching, and development plans.
- Conducted regular audits and compliance checks to ensure alignment with regulatory standards and internal policies.
- Delegated tasks strategically based on individual capacity and workload demand, improving operational efficiency by approximately 15%.
Subject Matter Expert
Accenture (Google)
03.2017 - 09.2018
- Trained and mentored consultants, boosting team productivity by up to 20%.
- Conducted rigorous quality assurance checks, ensuring 100% compliance with project standards.
- Recommended and implemented process improvements, enhancing operational efficiency by 15%.
Business Operations Associate
Accenture (Google)
07.2016 - 03.2017
- Provided first-level technical and customer support through phone and email, ensuring prompt issue resolution.
- Monitored and analyzed key performance indicators (KPIs) such as Customer Satisfaction (CSAT), Service Level Agreement (SLA) compliance, Average Handling Time (AHT), and First Contact Resolution (FCR) to optimize support efficiency and quality.
Education
MBA/PGDM - Finance
Welingkar Institute of Management Development and Research
01.2020
B.Com - Commerce
Gargi College - Delhi University
01.2016
Skills
Project coordination
Certification
Advance Certificate Management In Operations
Timeline
Project Manager (Incident Management)
CallTek Center
03.2025 - Current
PMO Manager
Accenture (Google)
05.2022 - 03.2025
Assistant Manager
Accenture (Google)
11.2021 - 05.2022
Team Lead
Accenture (Google)
09.2018 - 11.2020
Subject Matter Expert
Accenture (Google)
03.2017 - 09.2018
Business Operations Associate
Accenture (Google)
07.2016 - 03.2017
B.Com - Commerce
Gargi College - Delhi University
MBA/PGDM - Finance
Welingkar Institute of Management Development and Research