Surya Ashok
Trivandrum
Summary
A results-driven professional with 20+ years of experience spanning Project Management, Business Analysis and IT Service Delivery in the Finance and Insurance sectors. Specialized in building and maintaining strong business relationships, stakeholder management, and process optimization within large-scale, global organizations like Allianz Technology and SADA Systems. Proven expertise in managing cross-functional teams, overseeing service governance, and executing strategic initiatives that align business and technology objectives. Adept at fostering long-term relationships with key clients and vendors, ensuring seamless service delivery, and driving client satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Regional Program Manager
SADA Systems
03.2024 - Current
- Company Overview: SADA, an Insight Company, is a market leader in professional services and an award-winning solutions provider of Google Cloud
- Since 2000, SADA has been committed to helping customers in healthcare, media, entertainment, retail, manufacturing, and the public sector solve their most complex challenges so they can focus on achieving their boldest ambitions
- With offices in North America, UK/Ireland, India and Armenia providing sales and customer support teams, SADA is positioned to meet customers where they are in their digital transformation journey
- SADA is an 8x Google Cloud Partner of the Year award winner with 10 Google Cloud specializations
- Coordinate with cross-functional teams to proactively identify and resolve conflicts in operational tasks, ensuring smooth collaboration across all departments
- Track and monitor India branch operations, ensuring all activities are documented and aligned with business priorities
- Collaborate with enabling teams to drive the timely closure of operational activities, prioritizing tasks based on business needs and strategic goals
- Prepare regular performance reports for review by global leadership, focusing on operations, customer satisfaction, and strategic alignment
- Active participation in strategic initiatives in SADA India
- Partner with PO team & senior management to ensure the employee engagement initiatives & trainings are effectively executed and meet organizational expectations
- Manage internal and external relationships to ensure organizational changes due to Insight integration are successfully implemented
- Lead the program management efforts to ensure a seamless exit of SADA from the Indian market, aligning with the company’s strategic decision to cease sales operations in India
- Collaborate with key stakeholders, including Google and internal teams, to ensure flawless project delivery and no impact on customer service during SADA’s market transition in India
- SADA, an Insight Company, is a market leader in professional services and an award-winning solutions provider of Google Cloud
- Since 2000, SADA has been committed to helping customers in healthcare, media, entertainment, retail, manufacturing, and the public sector solve their most complex challenges so they can focus on achieving their boldest ambitions
- With offices in North America, UK/Ireland, India and Armenia providing sales and customer support teams, SADA is positioned to meet customers where they are in their digital transformation journey
- SADA is an 8x Google Cloud Partner of the Year award winner with 10 Google Cloud specializations
Service Manager
Allianz Technology
07.2021 - 03.2024
- Company Overview: Allianz Group is one of the leading integrated financial services providers worldwide
- As the global IT service provider for Allianz, Allianz Technology plays a pivotal role in driving the digital transformation of the Allianz Group
- With employees located in 36 countries around the globe, Allianz Technology works together with other Allianz entities in leading IT for the worldwide digitalization of Allianz
- Managed the end-to-end delivery of IT services to Allianz SE business users, acting as a key interface between Allianz Technology and Allianz SE
- Led governance efforts across all areas of service management, ensuring compliance with security, data privacy, and audit standards
- Oversaw vendor management, coordinating contract renewals, risk assessments, and ensuring adherence to service-level agreements (SLAs)
- Strengthened business relationships with Allianz SE, ensuring alignment between IT services and business needs, leading to improved service delivery
- Led the closure of BAFIN audit findings for Allianz SE & Az RE, ensuring timely resolution of issues and enhancing internal process transparency
- Allianz Group is one of the leading integrated financial services providers worldwide
- As the global IT service provider for Allianz, Allianz Technology plays a pivotal role in driving the digital transformation of the Allianz Group
- With employees located in 36 countries around the globe, Allianz Technology works together with other Allianz entities in leading IT for the worldwide digitalization of Allianz
- Spearheaded strategic demand management from Allianz SE, securing budgets and ensuring successful service onboarding
- Fostered long-term relationships with key stakeholders to improve satisfaction and ensure that Allianz Technology met the long-term interests of Allianz SE
Project Manager
Allianz Technology
06.2018 - 06.2021
- Company Overview: Allianz Group is one of the leading integrated financial services providers worldwide
- As the global IT service provider for Allianz, Allianz Technology plays a pivotal role in driving the digital transformation of the Allianz Group
- With employees located in 36 countries around the globe, Allianz Technology works together with other Allianz entities in leading IT for the worldwide digitalization of Allianz
- Managed end-to-end delivery of business analysis support for multiple AGCS projects, ensuring timely and high-quality deliverables
- Directed resource allocation for both Waterfall and Agile teams, ensuring efficient use of resources and maintaining a focus on business priorities
- Built and maintained strong relationships with business and IT stakeholders to ensure smooth project execution and enhanced collaboration
- Allianz Group is one of the leading integrated financial services providers worldwide
- As the global IT service provider for Allianz, Allianz Technology plays a pivotal role in driving the digital transformation of the Allianz Group
- With employees located in 36 countries around the globe, Allianz Technology works together with other Allianz entities in leading IT for the worldwide digitalization of Allianz
- Successfully led the first Hybrid Agile Project team in OBT, transitioning from Waterfall to Agile methodology, which improved project efficiency and stakeholder engagement
- Enhanced the CAB (Change Advisory Board) process across AGCS global operations, improving SLA adherence and streamlining communication channels
Lead Business Analyst
Allianz Technology
04.2015 - 06.2018
- Company Overview: Allianz Group is one of the leading integrated financial services providers worldwide
- As the global IT service provider for Allianz, Allianz Technology plays a pivotal role in driving the digital transformation of the Allianz Group
- With employees located in 36 countries around the globe, Allianz Technology works together with other Allianz entities in leading IT for the worldwide digitalization of Allianz
- Led the global CAB enhancement team, ensuring the smooth and effective delivery of business analysis services to AGCS's diverse insurance operations
- Managed end-to-end business enhancement projects for AGCS, prioritizing work and allocating resources across multiple teams
- Served as the transition manager for first Hybrid Agile Project in AGCS, ensuring the successful implementation of Agile practices and processes
- Maintained strong business relationships with stakeholders across global business units in AGCS, providing regular updates and fostering collaboration
- Allianz Group is one of the leading integrated financial services providers worldwide
- As the global IT service provider for Allianz, Allianz Technology plays a pivotal role in driving the digital transformation of the Allianz Group
- With employees located in 36 countries around the globe, Allianz Technology works together with other Allianz entities in leading IT for the worldwide digitalization of Allianz
- Successfully led the enhancement administration team, streamlining processes and improving SLA adherence
- Developed a robust framework for resource allocation and team performance monitoring, driving improved service delivery and stakeholder satisfaction
Senior Business Analyst
Allianz Technology
08.2012 - 03.2015
- Company Overview: Allianz Group is one of the leading integrated financial services providers worldwide
- As the global IT service provider for Allianz, Allianz Technology plays a pivotal role in driving the digital transformation of the Allianz Group
- With employees located in 36 countries around the globe, Allianz Technology works together with other Allianz entities in leading IT for the worldwide digitalization of Allianz
- Worked closely with global business teams to enhance insurance applications used in AGCS, ensuring alignment with business goals and operational requirements
- Elicited and documented business requirements, facilitating user acceptance testing (UAT) and providing support for the enhancement pipeline
- Built strong relationships with global teams to ensure timely and accurate delivery of enhancements for core insurance applications of AGCS
- Managed the full lifecycle of CAB enhancements, from requirements gathering to implementation and testing
- Allianz Group is one of the leading integrated financial services providers worldwide
- As the global IT service provider for Allianz, Allianz Technology plays a pivotal role in driving the digital transformation of the Allianz Group
- With employees located in 36 countries around the globe, Allianz Technology works together with other Allianz entities in leading IT for the worldwide digitalization of Allianz
Project Manager
SunTec Business Solutions Pvt. Ltd
04.2010 - 07.2012
- Company Overview: SunTec is a leading provider of relationship-based pricing (RBP) and centralized billing solutions TBMS / Xelerate (Transaction Business Management System) for Banking, Financial Services & Insurance (BFSI) and advanced pricing & billing solution for travel and industries
- Spearheaded projects from requirement analysis, solution delivery to roll out, with full ownership of the E2E Solution
- Proficiently collected the requirements from the clients and documented the project scope & functional requirements and mapped the requirements on to the product
- Established and maintained strong customer relationships, ensuring high satisfaction levels and successful project outcomes
- Managed cross-functional teams and delivered complex solutions for clients in the APAC region
- SunTec is a leading provider of relationship-based pricing (RBP) and centralized billing solutions TBMS / Xelerate (Transaction Business Management System) for Banking, Financial Services & Insurance (BFSI) and advanced pricing & billing solution for travel and industries
- Proficiently supported Projects for the following clients under AMC: ING (Netherlands), Essent (Netherlands), KPN (Netherlands), Elisanet (Estonia), OCBC (Singapore), DBS (Singapore)
- Successfully delivered multiple projects for key clients, including DBS (Singapore) and Comcast (USA), driving customer satisfaction
- Ensured prompt delivery of solutions for new business requirements from clients in Production
- Strategized unique delivery models based on the needs and vision of the customer, from delivering the solution with less or no customizations to making the delivery in phases but focusing on the revenue benefits/realization for the customer
- Provided onsite consultancy for clients in Europe and Asia, building strong relationships and ensuring the effective implementation of solutions
Team Lead
SunTec Business Solutions Pvt. Ltd
04.2009 - 04.2010
- Company Overview: SunTec is a leading provider of relationship-based pricing (RBP) and centralized billing solutions TBMS / Xelerate (Transaction Business Management System) for Banking, Financial Services & Insurance (BFSI) and advanced pricing & billing solution for travel and industries
- Team Lead, Comcast Implementation Project
- SunTec is a leading provider of relationship-based pricing (RBP) and centralized billing solutions TBMS / Xelerate (Transaction Business Management System) for Banking, Financial Services & Insurance (BFSI) and advanced pricing & billing solution for travel and industries
Presales Consultant
SunTec Business Solutions Pvt. Ltd
07.2008 - 03.2009
- Company Overview: SunTec is a leading provider of relationship-based pricing (RBP) and centralized billing solutions TBMS / Xelerate (Transaction Business Management System) for Banking, Financial Services & Insurance (BFSI) and advanced pricing & billing solution for travel and industries
- Presales Consultant
- SunTec is a leading provider of relationship-based pricing (RBP) and centralized billing solutions TBMS / Xelerate (Transaction Business Management System) for Banking, Financial Services & Insurance (BFSI) and advanced pricing & billing solution for travel and industries
Team Lead
SunTec Business Solutions Pvt. Ltd
04.2007 - 06.2008
- Company Overview: SunTec is a leading provider of relationship-based pricing (RBP) and centralized billing solutions TBMS / Xelerate (Transaction Business Management System) for Banking, Financial Services & Insurance (BFSI) and advanced pricing & billing solution for travel and industries
- Team Lead, Issue Management in CITI Bank Project
- SunTec is a leading provider of relationship-based pricing (RBP) and centralized billing solutions TBMS / Xelerate (Transaction Business Management System) for Banking, Financial Services & Insurance (BFSI) and advanced pricing & billing solution for travel and industries
Business Analyst
SunTec Business Solutions Pvt. Ltd
07.2004 - 04.2007
- Company Overview: SunTec is a leading provider of relationship-based pricing (RBP) and centralized billing solutions TBMS / Xelerate (Transaction Business Management System) for Banking, Financial Services & Insurance (BFSI) and advanced pricing & billing solution for travel and industries
- Business Analyst Customer Support, Europe Support Team
- SunTec is a leading provider of relationship-based pricing (RBP) and centralized billing solutions TBMS / Xelerate (Transaction Business Management System) for Banking, Financial Services & Insurance (BFSI) and advanced pricing & billing solution for travel and industries
Education
B.Tech. - Electronics & Communications Engineering
Cochin University College of Engineering Kuttanad (CUSAT)
01.2004
Skills
- Cross-functional coordination
- Interdepartmental activity management
- Written and verbal communication
- Effective customer communication
- Innovation management
- Negotiating
Certification
- SLII Training Program, Ken Blanchard Companies
- Certified Scrum Master, Scrum Alliance, 11/01/18
- Prince2 Practitioner Certified, Project Management
- Domain Training: Payments, Pricing, Billing & Insurance
- Training in Microsoft Project
Languages
- English
- Hindi
- Malayalam
Personal Information
Date of Birth: 05/22/83
Timeline
Regional Program Manager
SADA Systems
03.2024 - Current
Service Manager
Allianz Technology
07.2021 - 03.2024
Project Manager
Allianz Technology
06.2018 - 06.2021
Lead Business Analyst
Allianz Technology
04.2015 - 06.2018
Senior Business Analyst
Allianz Technology
08.2012 - 03.2015
Project Manager
SunTec Business Solutions Pvt. Ltd
04.2010 - 07.2012
Team Lead
SunTec Business Solutions Pvt. Ltd
04.2009 - 04.2010
Presales Consultant
SunTec Business Solutions Pvt. Ltd
07.2008 - 03.2009
Team Lead
SunTec Business Solutions Pvt. Ltd
04.2007 - 06.2008
Business Analyst
SunTec Business Solutions Pvt. Ltd
07.2004 - 04.2007
- SLII Training Program, Ken Blanchard Companies
- Certified Scrum Master, Scrum Alliance, 11/01/18
- Prince2 Practitioner Certified, Project Management
- Domain Training: Payments, Pricing, Billing & Insurance
- Training in Microsoft Project
B.Tech. - Electronics & Communications Engineering
Cochin University College of Engineering Kuttanad (CUSAT)
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