Surya Murugesan
Summary
Having 5.6 years of experience in results-driven L2/L3 Support Engineer with core banking expertise, specializing in incident management and application integration. Proven ability to provide 24/7 support and resolve critical issues, ensuring seamless banking operations.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
System Analyst
Hexaware technologies: Finastra
Chennai
11.2022 - Current
- Managed banking business operations within Customer Support team.
- Demonstrated expertise in ON-premise and cloud banking products such as P2g, GFX, and FGPP.
- Utilized tools including JIRA, GIL Server, Putty, CyberArk, SQL, MQ Explorer, and UNIX Admin Server.
- Handled P1/Sev1 issues with proficiency in Incident Management, Problem Management, and Change Management.
- Provided technical support for software solutions and client inquiries.
- Documented technical processes and created user guides for internal reference.
- Participated in after-hours on-call rotation to provide 24/7 support for critical issues.
- Executed end-to-end installation of applications including TPAT admin server, Database server and JBOSS server.
- Integrated P2G and FGPP application components such as Kafka, WebSphere MQ, ElasticSearch, NGINX and Hazelcast.
- Implemented comprehensive UI setups, ensuring security and reliability for large volumes of data.
- Deployed integration services such as web services, message queues, and file transfers according to best practices.
- Actively participated in deployment activities, patch releases, and environment validations across QA, UAT, and Production environments.
- Worked closely with clients and internal teams for incident resolution, change requests, and environment stability.
- Ensured SLA compliance and created SOPs and knowledge documents for recurring issue and business workflows.
- Coordinated with upstream and downstream teams to handle file transfer failures, data mismatches, and job delays.
- Have documenting all the SLA reports, Server and DB details, REQ numbers, Bank client information, Automated SQL query with its output and all monthly reports.
- Written SQL queries to automatically monitoring all the interface statuses and triggers if service goes down.
- Worked on weekends as On-call support
- Sending monthly maintenance notice to the customers and follow the status of completion.
Senior Transaction Processing Officer
Mphasis Limited: Charles Schwab
Bangalore
08.2018 - 12.2019
- Provided L1 and L2 support for production environments on a 24/7 basis.
- Executed monitoring tasks using Autosys and ITRS Geneos tools.
- Possessed technical expertise in database objects, including links, tables, indexes, views, and materialized views.
- Resolved technical issues by debugging code and providing timely support to users.
- Investigated production issues reported by users and provided timely resolutions.
- Mentored junior developers on best coding practices and software development methodologies.
- Analyzed code and corrected errors to optimize output.
Education
Bachelor of Science - Computer Science
K.S.R College of Arts And Science
Namakkal05-2018
Skills
- Core banking expertise
- Application integration
- Anti-money laundering compliance
- Payment messaging systems
- Cross-functional team collaboration
- High-volume transaction management
- UNIX shell scripting
Languages and Tools
- MY SQL
- UNIX
- Putty
- Autosys
- JIRA, ServiceNow
- IBM MQ Explorer
- ITRS Geneos
- CyberArk
- Graffana
- Dynatrace
- PowerBI & Tableau
- Python - Pycharm
Use Case
FOREX Trading Price Forecasting- Team Lead
Developed the web application using Agentic AI with Machine learning models, LLMs, SLMs and Langchain.
Certification
AWS Certified Machine Learning Specialty
Timeline
System Analyst
Hexaware technologies: Finastra
11.2022 - Current
Senior Transaction Processing Officer
Mphasis Limited: Charles Schwab
08.2018 - 12.2019
Bachelor of Science - Computer Science
K.S.R College of Arts And Science