Surya Prakash A
Coimbatore,TN
Summary
Working professional with a background in Motorsports and entertainment, specializing in operations management. Recognized for enforcing high safety standards, ensuring outstanding customer service, and efficiently coordinating facility maintenance. Ready to contribute dynamic leadership and operational skills to drive success in a challenging role.
Overview
16
16
years of professional experience
Work History
Operations Manager- CoASTT Kartmania
Coimbatore Autosports and Transport Trust
Coimbatore, India
05.2024 - Current
- Streamlined operations by implementing efficient processes and best practices across multiple departments.
- Led cross-functional teams to improve operational workflows, enhancing overall productivity and service delivery.
- Developed and executed strategic plans for resource allocation, ensuring optimal utilization of personnel and materials.
- Mentored junior staff, fostering a culture of continuous improvement and professional development within the team.
- Analyzed and reported on key performance metrics to senior management.
- Increased profit by streamlining operations.
Go Kart Track Manager
R- Factor Institute of Motorsports OPC PVT LTD
Chennai
04.2017 - 04.2024
- Oversaw cash handling duties, including the preparation of bills, ticket management and deposit preparation, ensuring accuracy and compliance with financial protocols.
- Supported social media presence, making updates to enhance the company's online visibility.
- Managed customer expectations, making necessary adjustments to ensure a high level of customer satisfaction.
- Managed mechanic personnel, ensuring karts were maintained in peak working condition, prioritizing general maintenance and repairs of rides and equipment.
- Coordinated with Management for effective facility maintenance, promptly addressing concerns to ensure operational feasibility.
- Maintained track appearance and functionality, promptly reporting concerns to management.
- Ordered and purchased operation supplies, concessions, and retail merchandise, managing inventory and placing orders as needed.
- Provided regular reports to management, demonstrating strong communication and coordination skills.
- Resolved customer issues according to company policy, ensuring efficient operations and customer satisfaction.
Go Kart Track Manager
Meco Racing Pvt LTD
Chennai
04.2009 - 04.2017
- Played a pivotal role in the successful launch and ongoing management of Kartainment, Meco Kartopia and ECR Speedway.
- Taking charge of time control management for various events, ensuring seamless operations and accurate recording of event timelines.
- Provided regular updates and reports to the management, showcasing a commitment to transparency and effective communication.
- Travel management for Crews and Team members.
Education
Bachelor of Computer Application -
Madras University
Diploma - Computer Engineering
Christ the King Polytechnic College
Skills
- Managing time Keeping using with MyLaps & Lap Snapper
- Cash handling and financial management
- Operations management and coordination
- Team leadership and supervision
- Customer service excellence
- Inventory management and procurement
- Facility maintenance and safety standards
- Complaint resolution and customer relations
- Strong communication and reporting
- Job Knowledge and Work quality
- Customer relationship management
Timeline
Operations Manager- CoASTT Kartmania
Coimbatore Autosports and Transport Trust
05.2024 - Current
Go Kart Track Manager
R- Factor Institute of Motorsports OPC PVT LTD
04.2017 - 04.2024
Go Kart Track Manager
Meco Racing Pvt LTD
04.2009 - 04.2017
Diploma - Computer Engineering
Christ the King Polytechnic College
Bachelor of Computer Application -
Madras University