Surya Raman
Madurai
Summary
Motivational leader and organizational problem-solver with advanced team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Axis bank
Chennai
04.2023 - Current
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed customer service inquiries and complaints in a timely manner.
- Suggested necessary changes in the processes to enhance customer satisfaction.
- Resolved cases within TAT and ensured conformance at all levels.
Research Associate
Syngene International
Bangalore
07.2021 - 03.2023
- Outlined key research in documents, spreadsheets and reports.
- Used scientific method to assist colleagues and supervisors with experiments.
- Helped in modification of schemes so as to increase efficiency.
- Maintained ELN properly and as per SOP.
- Helped in moving complicated schemes and delivering products on time.
Education
M. Sc - Chemistry
School of Chemistry
Trichirapalli05-2021
Bachelor of Science - Chemistry
Department of Chemistry
Madurai05-2019
Skills
- Adaptability and flexibility
- Problem-solving
- Scheduling and planning
- Decision-making
- Business development
- Time management
Languages
Tamil
First Language
English
Proficient
C2
Timeline
Assistant Manager
Axis bank
04.2023 - Current
Research Associate
Syngene International
07.2021 - 03.2023
M. Sc - Chemistry
School of Chemistry
Bachelor of Science - Chemistry
Department of Chemistry