Surya S
Technical Support Engineer
Chennai
Summary
Astute Technical Support Engineer with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
3
3
years of professional experience
Work History
Technical Support Engineer
ICON PLC
08.2022 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- IT Assets Management.
- Printer installation and configuration.
- Handling New Onboarding and Offboarding tickets.
- Managing user accounts in Active Directory and Microsoft Azure.
- Imaging and reimaging Laptops.
- To Support all End user requirements and needs.
TECHNICAL SUPPORT ENGINEER
OLA ELECTRIC
08.2021 - 08.2022
• Asset Management
• Managing Honeywell Mobility Devices
• Timely responding and Closing Tickets on Time
• Printer Installation Configuration and Troubleshooting
• Software/ Drivers Installation and Upgrades
• User Data Backup and Recovery
• Account Unlock and Password reset On Active Directory
• Operating System Installation Windows/Linux
• Basic Level Network Troubleshooting
Education
BE - Computer Science Enginnering
SACS MAVMM ENGINEERING COLLEGE
MADURAI2021
HSC -
N A ANAPPARAJA MEMORIAL HSS
RAJAPALAYAM2017
SSLC -
GOVT HIGH SCHOOL
EAST BADANAVADI2015
Skills
Technical Troubleshooting
Personal Information
- Name: Surya
- Father's Name: Selvam
- Date of Birth: 06/14/2000
- Gender: Male
- Marital Status: Single
- Blood Group: O Positive
- Nationality: Indian
- Language: English & Tamil
Timeline
Technical Support Engineer
ICON PLC
08.2022 - Current
TECHNICAL SUPPORT ENGINEER
OLA ELECTRIC
08.2021 - 08.2022
BE - Computer Science Enginnering
SACS MAVMM ENGINEERING COLLEGE
HSC -
N A ANAPPARAJA MEMORIAL HSS
SSLC -
GOVT HIGH SCHOOL
Disclaimer
I hereby declare that the above particulars of facts and information stated are correct to the best of my belief and knowledge.
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