Summary
Overview
Work History
Education
Skills
Timeline
Disclaimer
Generic
Surya S

Surya S

Technical Support Engineer
Chennai,TN

Summary

Experienced Technical Support Engineer with a strong background in delivering comprehensive IT support in fast-paced enterprise environments. Skilled in diagnosing and resolving hardware, software, and network issues, managing user accounts in Active Directory and Azure AD, and providing both remote and onsite technical assistance. Proficient in imaging/reimaging systems, IT asset management, and supporting onboarding/offboarding processes. Well-versed in using ServiceNow for ticket management and documentation, with a focus on excellent customer service, timely issue resolution, and clear communication. Demonstrates a proactive, collaborative approach to ensuring seamless and secure IT operations.

Overview

3
3
years of professional experience

Work History

Technical Support Engineer

ICON PLC
08.2022 - Current
  • Provided timely remote and on-site support to end-users by responding to support requests and guiding individuals through basic troubleshooting processes with patience and clarity.
  • Configured hardware, software, and peripheral devices to set up new workstations for employees both locally and remotely.
  • Diagnosed and resolved hardware, software, and network-related issues to minimize downtime, utilizing remote desktop tools and collaboration platforms.
  • Delivered effective remote technical assistance for users in various locations, ensuring consistent IT support across distributed teams.
  • Managed IT assets, including procurement, inventory tracking, and disposal in compliance with company policy.
  • Installed and configured networked and local printers for end-user environments.
  • Handled onboarding and offboarding tasks, including account provisioning, system setup, and deactivation for remote and in-office staff.
  • Administered user accounts using Active Directory and Microsoft Azure, ensuring proper access controls and security protocols.
  • Performed imaging and reimaging of laptops to maintain a consistent and secure system environment.
  • Delivered end-user support services to address technical issues and ensure operational efficiency.
  • Managed ServiceNow tickets by promptly addressing incidents, maintaining detailed updates, and documenting resolutions.
  • Participated in projects related to End User Services (EUS), contributing to improved IT processes and infrastructure.

Technical Support Engineer

OLA ELECTRIC
12.2021 - 08.2022
  • Managed IT asset lifecycle including assignment and collection of hardware and software assets.
  • Handled end-to-end onboarding and offboarding processes for employees, ensuring smooth IT access provisioning and revocation.
  • Administered and supported Honeywell industrial mobility devices for field and warehouse operations.
  • Installed, configured, and troubleshot printers and multifunction devices across the organization.
  • Performed software and driver installations, updates, and system upgrades.
  • Conducted user data backups and executed data recovery when required.
  • Managed user accounts in Active Directory, including password resets and account unlocks.
  • Installed and configured Windows operating systems across multiple hardware platforms.
  • Performed first-level network troubleshooting to resolve connectivity issues.
  • Responded to support tickets promptly and ensured timely resolution in line with SLA requirements.

Education

Bachelor of Engineering - Computer Science Enginnering

SACS MAVMM ENGINEERING COLLEGE
Madurai

Skills

Remote Support Tools

Timeline

Technical Support Engineer

ICON PLC
08.2022 - Current

Technical Support Engineer

OLA ELECTRIC
12.2021 - 08.2022

Bachelor of Engineering - Computer Science Enginnering

SACS MAVMM ENGINEERING COLLEGE

Disclaimer

I hereby declare that the above particulars of facts and information stated are correct to the best of my belief and knowledge.

Similar Profiles

CREATE PROFILE
Surya STechnical Support Engineer