SURYA SKANTHAPRIYAN
Senior Analyst - Cyber Security Services
Chennai
Summary
Accurate and senior analyst with exceptional teamwork, leadership, and communication skills. With over 15+ years of experience working on large-scale projects and handling daily operational requests, possesses an exceptional technical understanding that enables consistent meeting of project deadlines. Passion lies in advancing the field of Identity Access Management and cyber security operations. Leveraging extensive knowledge in infrastructure development, application support, and security optimization, aims to create robust solutions that effectively address customer needs. Proven track record of operational leadership, effective communication, and strategic influence dedicated to collaborating with cross-functional teams to achieve project targets and enhance security protocols.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Senior Analyst - IAM - Cyber Security Services
Citicorp Service India Private Ltd
08.2018 - Current
- Led a dynamic team of 15+ members to streamline IAM processes, resulting in a 30% increase in efficiency and customer satisfaction
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Identified patterns and trends in large data sets and provided actionable insights.
- Provided technical support for troubleshooting analytics and reporting issues.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Collaborated with stakeholders to identify business needs and data sources.
- Generated ad-hoc reports to evaluate specific business requirements.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Optimized data access and storage to improve performance of analytics systems.
Technical SME - Team Lead (IAM)
DXC Technologies (Hewlett-Packard Global soft Pvt Ltd
02.2012 - 08.2018
- Managed team of 16+ employees, overseeing hiring, training and professional growth of employees
- Carried out day-to-day duties accurately and efficiently
- Resolved problems, improved operations and provided exceptional service
- Improved operations through consistent hard work and dedication
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Increased customer satisfaction by resolving issues
- Participated in team-building activities to enhance working relationships
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Worked with customers to understand needs and provide excellent service
Service Delivery Specialist
Maersk India Private Limited
06.2011 - 01.2012
- Entire Infrastructure & Server support Team was Transferred to HP by MAERSK with additional benefits
- Involved, Coordinated with External Vendors of diverse geographical boundaries for Global support
- Solved problems arising in day to day operations effectively which are critical to business maintaining SLA
- Part of Change advisory board committee
- 20+ Projects are handled during tenure to brough in & formed as New team handling level 1 alerts
- 100+ servers are commissioned & decommissioned successfully
Jeopardy Manager
Wipro InfoTech
11.2009 - 06.2011
- Monitored company inventory to keep stock levels and databases updated
- Maintained excellent attendance record, consistently arriving to work on time
- Demonstrated respect, friendliness and willingness to help wherever needed
- Handled 100+ calls per day to address customer inquiries and concerns
- Proved successful working within tight deadlines and fast-paced atmosphere
- Worked with customers to understand needs and provide excellent service
- Increased customer satisfaction by resolving issues
Education
Master of Science - Mobile & High Speed Telecommunication Networks
OXFORD BROOKES UNIVERSITY
09.2007 - 11.2008
Bachelor of Technology - Information Technology
SRM UNIVERSITY
05.2003 - 05.2007
Skills
Effective Communication
Certification
PMP Course Completed, 09/01/18
Accomplishments
- Led a dynamic team of 15+ members to streamline IAM processes, resulting in a 30% increase in efficiency and customer satisfaction.
- Developed and implemented a comprehensive audit system for identity access controls that improved compliance metrics by 25%.
Personal Information
Date of Birth: 10/14/86
Timeline
Senior Analyst - IAM - Cyber Security Services
Citicorp Service India Private Ltd
08.2018 - Current
Technical SME - Team Lead (IAM)
DXC Technologies (Hewlett-Packard Global soft Pvt Ltd
02.2012 - 08.2018
Service Delivery Specialist
Maersk India Private Limited
06.2011 - 01.2012
Jeopardy Manager
Wipro InfoTech
11.2009 - 06.2011
Master of Science - Mobile & High Speed Telecommunication Networks
OXFORD BROOKES UNIVERSITY
09.2007 - 11.2008
Bachelor of Technology - Information Technology
SRM UNIVERSITY
05.2003 - 05.2007
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