Reading Books, comics
Surya Teja K
Sr. Analyst Customer Care
Hyderabad
Summary
Solutions-driven and experienced analyst with seven years of experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. . Seeking opportunities to use analytical skills and strong people management skills to create cost-effective solutions and improve efficiency.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Analyst Customer Care
Dell Technologies
Bangalore
08.2017 - 03.2020
Sr. Analyst Customer Care
Dell Technologies
Hyderabad
03.2020 - Current
- Lead projects and analyzed data to identify opportunities for improvement.
- Coordinate with various internal departments to resolve order/business challenges.
- Inter-locks with Process Engineering team for process standardization to consolidation multiple segments.
- Coached, trained, and mentored new hires and ensured their achieving of the requisite standards, within the first month.
- Analyzing strengths and weaknesses of the assigned team to conduct training programs.
- Develop program plans, goals, objectives, and milestones for evaluating and measuring effectiveness of operations.
- Determine and develop algorithms to improve and optimize operational processes.
- Identify and analyze project risks and develop mitigation strategies.
- Devise modeling and measuring techniques using statistical and engineering methods.
- Create models to forecast and predict quantitative and comparative evaluations of various business solutions.
- Work with program management consultant to counter problems arise during excursions, improve operations and provide exceptional customer service.
- Develop team communications and information for strategy meetings.
- Monitored social media and online sources for industry trends.
- Work with small business customers to understand requirements and provide exceptional service.
- Provide resolutions to problems arising from Product/services, protecting company repeater and loyal client base.
- Manage quality assurance program including on site evaluations, internal audits and customer surveys.
- Negotiate agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Led training and development team in delivery of process enhancement project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverable.
- Resolve conflicts and negotiated agreements between parties in-order to reach win-win solutions to disagreements and clarify misunderstandings .
- Plan Headcount for operations meeting business requirements.
- Handling escalations and ensuring the issue is resolved to the customer satisfaction.
Education
Bachelor's in Technology - Electrical, Electronics And Communications Engineering
Atomic Energy Central School
Hyderabad, India 08.2009 - 04.2013
Skills
Strategic planning
Policies and procedures
Staff Management
Business planning
Project Management
Business administration
Business Development
Job inspections
Business process re-engineering
Project planning and development
Advanced problem solving
Risk analysis and management
Facilitation skills
Stakeholder analysis
Interests
Doing adventure sports
Listening to music
Timeline
Sr. Analyst Customer Care
Dell Technologies
03.2020 - Current
Analyst Customer Care
Dell Technologies
08.2017 - 03.2020
Bachelor's in Technology - Electrical, Electronics And Communications Engineering
Atomic Energy Central School
08.2009 - 04.2013