Reading Books, comics
Surya Teja K
Sr. Analyst Customer Care
Hyderabad
Summary
Solutions-driven and experienced analyst with seven years of experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. . Seeking opportunities to use analytical skills and strong people management skills to create cost-effective solutions and improve efficiency.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Analyst Customer Care
Dell Technologies
Bangalore
08.2017 - 03.2020
Sr. Analyst Customer Care
Dell Technologies
Hyderabad
03.2020 - Current
- Lead projects and analyzed data to identify opportunities for improvement.
- Coordinate with various internal departments to resolve order/business challenges.
- Inter-locks with Process Engineering team for process standardization to consolidation multiple segments.
- Coached, trained, and mentored new hires and ensured their achieving of the requisite standards, within the first month.
- Analyzing strengths and weaknesses of the assigned team to conduct training programs.
- Develop program plans, goals, objectives, and milestones for evaluating and measuring effectiveness of operations.
- Determine and develop algorithms to improve and optimize operational processes.
- Identify and analyze project risks and develop mitigation strategies.
- Devise modeling and measuring techniques using statistical and engineering methods.
- Create models to forecast and predict quantitative and comparative evaluations of various business solutions.
- Work with program management consultant to counter problems arise during excursions, improve operations and provide exceptional customer service.
- Develop team communications and information for strategy meetings.
- Monitored social media and online sources for industry trends.
- Work with small business customers to understand requirements and provide exceptional service.
- Provide resolutions to problems arising from Product/services, protecting company repeater and loyal client base.
- Manage quality assurance program including on site evaluations, internal audits and customer surveys.
- Negotiate agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Led training and development team in delivery of process enhancement project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverable.
- Resolve conflicts and negotiated agreements between parties in-order to reach win-win solutions to disagreements and clarify misunderstandings .
- Plan Headcount for operations meeting business requirements.
- Handling escalations and ensuring the issue is resolved to the customer satisfaction.
Education
Bachelor's in Technology - Electrical, Electronics And Communications Engineering
Atomic Energy Central School
Hyderabad, India 08.2009 - 04.2013
Skills
Strategic planning
Interests
Doing adventure sports
Listening to music
Timeline
Sr. Analyst Customer Care
Dell Technologies
03.2020 - Current
Analyst Customer Care
Dell Technologies
08.2017 - 03.2020
Bachelor's in Technology - Electrical, Electronics And Communications Engineering
Atomic Energy Central School
08.2009 - 04.2013
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