Surya Thiya
Product Specialist
Bengaluru,Karnataka
Summary
Dynamic and creative Product Specialist with 3+ years of experience in product analysis and client service with great analytical thinking. Highly skilled in client communications and support, verbal and written. Excellent and dependable team player with expertise in team building and leadership.
Overview
6
6
Languages
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Product Specialist and Team Lead
Zenefits Technologies India Pvt. Ltd.
Bengaluru, Karnataka
03.2019 - Current
- Analyzed product and functionality issues to identify troubleshooting methods needed for quick remediation.
- Supported development team in generation of technical requirements and product documentation to achieve process commonality. Worked with development team to define and implement customer change requests to enhance product functionality.
- Retained existing clients and developed new accounts by extending high quality and efficient support service.
- Recorded process data in JIRA, Salesforce databases, streamlining analysis procedures for efficiency and accuracy.
- Directed and supervised team of four engaged in EDI process and product development. Audited team performance on a regular basis.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Product Analyst
Sift Consultancy Pvt Ltd. (contracting for Zenefits)
Bengaluru, Karnataka
06.2017 - 02.2019
- Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Process Executive
aMarketForce India Pvt. Ltd.
Ahmedabad, Karnataka
10.2015 - 06.2017
- Database Development Lead Generation.
- Conducted research, gathered information from multiple sources and presented results. Cataloged data and research into Excel databases.
- Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
- Built prospect lists of potential new customers through research and identification of business opportunities.
Customer Service Executive
Spicejet Ltd.
Ahmedabad, Gujarat
04.2015 - 10.2015
- Provided passenger assistance at ticket counter and gate areas by issuing tickets,checking in and boarding using airline computer system. Verified identification and travel documents to efficiently board passengers for on-time departure.
- Collaborated with on-site personnel, including maintenance and air traffic control, to resolve problems and facilitate seamless operations. Proved successful working within tight deadlines and fast-paced atmosphere.
Education
Bachelor of Engineering - Electronics and Communication Engineering
Gujarat Technological University
Ahmedabad 06.2010 - 03.2014
Skills
Complaint resolution
Report preparation
Creative problem solving
Team collaboration
Verbal and written communication
Database Management
Product demonstrations
Quality control
Client Service
Production monitoring
Escalation procedures
Customer relations and communications
Project planning
Documentation and control
Timeline
Product Specialist and Team Lead
Zenefits Technologies India Pvt. Ltd.
03.2019 - Current
Product Analyst
Sift Consultancy Pvt Ltd. (contracting for Zenefits)
06.2017 - 02.2019
Process Executive
aMarketForce India Pvt. Ltd.
10.2015 - 06.2017
Customer Service Executive
Spicejet Ltd.
04.2015 - 10.2015
Bachelor of Engineering - Electronics and Communication Engineering
Gujarat Technological University
06.2010 - 03.2014