Summary
Overview
Work History
Education
Skills
External Certification
Timeline
Generic

Surya V

Chennai

Summary

Organized and dependable candidate with 3.4 years of experience as a Technical Support Engineer, worked in Service café, Oracle SQL Developer successful at managing multiple priorities with positive attitude.

Overview

5
5
years of professional experience

Work History

Tech Lead

Cognizant Technology Solutions
09.2020 - Current
  • Monitoring and assigning inflow tickets in Service café to the respective team as per the given handbook instructions within response SLA
  • Working on the given task and fulfilling the Service requests from different application teams that are received as RITM (Requested Items) in Service café
  • Monitoring IBM Workload Automation (IWA) Job status dashboard, manual execution/hold/release/cancel/execution with Payloads and restarting the errored-out jobs in IWA based on the requirement from the application team
  • Fetching past error/run history, error/long-running logs, schedules, and forecast plan of the respective jobs/job streams from IWA as required
  • Co-ordination with OCI DBA, IWA Dev support, IWA DBA & other application teams to HOLD/RELEASE workstations and jobs as requested during the planned downtime
  • Monitoring email alerts of various applications and creating incidents using ServiceNow ticketing tool based on the type of alerts received
  • Monitoring on daily basis of IBM TRIRIGA Admin/PROD & Support console to check System status, Workflow events and Extended Formula queue count of different server URL’s and take appropriate action on exceptions found
  • Logging in Remote desktop connection in given time to import the image files using XML files in Liberty Net server and take necessary actions if the XML files have not been presented to import the image files
  • Manual Execution of Query using Oracle SQL developer to monitor the status of OTA (Oracle Transport Agent) and long running jobs
  • Monitoring WinSCP tool to ensure no error logs are present and the folders are up to date on a regular interval.

Process Quality Engineer

TI Metal Forming
04.2019 - 05.2020
  • Investigate production and product issues and consider corrective measures to make improvements
  • Perform regular quality check tests for the early identification of any potential issues
  • Ensure compliance with quality specifications by the inspection and testing of materials, equipment, processes, and products at different stages
  • Work in coordination with external technicians and quality assurance auditors
  • Monitor and analyses production efforts to optimise them and reduce operational expenses.

Education

B.E - Mechanical Engineering

St. Peter’s College of Engineering and Technology

HSC - Computer Science

Jaya Matriculation Higher Secondary School

SSLC -

Rangasamy Matriculation Higher Secondary school

Skills

  • Core Java
  • Object-Oriented Programming
  • Selenium
  • Application Value Management (AVM)
  • Networking using Cisco Packet Tracer (Basics)
  • Oracle SQL
  • Linux system administration (Basics)
  • ITIL
  • Microsoft Azure Data Fundamental

External Certification

Completed core Java training with Selenium concepts at Greens Technology, Chennai.

accomplished ATM functionality project using Java concepts.

tested e-commerce website using selenium concepts.

Timeline

Tech Lead

Cognizant Technology Solutions
09.2020 - Current

Process Quality Engineer

TI Metal Forming
04.2019 - 05.2020

B.E - Mechanical Engineering

St. Peter’s College of Engineering and Technology

HSC - Computer Science

Jaya Matriculation Higher Secondary School

SSLC -

Rangasamy Matriculation Higher Secondary school

Similar Profiles

CREATE PROFILE
Surya V