Suriya kumar Mohan

Leadership: Managed cross-functional teams to develop MFE architectures for web and mobile apps supporting global brands like AnswerConnect, AnswerForce, and LexReception, US-based telecom companies offering 24/7 live answering and scheduling services.

Roadmap Execution: Spearheaded technical roadmaps for Setmore and Serviceforge, integrating 8 new features that improved user satisfaction by 25% for 8,000+ users.

Seamless Migration: Directed the migration of 100,000+ users from legacy to new Setmore architecture without disrupting workflows.

Efficiency Optimization: Boosted team productivity and transparency by implementing Agile methodologies across project teams.

Strategic Vision: Defined product vision and strategy, aligning outcomes with market needs and business goals.

Collaboration: Partnered with engineering and design teams to ensure highquality, on-schedule product releases.

Stakeholder Management: Cultivated strong relationships with stakeholders, ensuring alignment on key program initiatives.

• Built strong client relationships, achieving a 95% satisfaction score and a 23% reduction in turnover.
• Mentored account management teams, strengthening client retention and service delivery standards.
• Streamlined onboarding processes to reduce time by 30%, increasing client satisfaction and accelerating growth.
• Supported new business development efforts by contributing insights gleaned from ongoing interaction with current clients.
• Liaised across teams to address customer needs, enhancing customer satisfaction and loyalty.
• Developed strong relationships with key clients, fostering trust and loyalty while promoting continued business growth.
• Managed a portfolio of high-value clients, providing personalized service tailored to individual needs and preferences.