Suryakant .

Job Role Description:

• Developed and executed product vision and strategy.
• Gathering and prioritizing customer requirements and feedback.
• Develop and manage the product roadmap.
• Coordinate with stakeholders to ensure alignment on product goals.
• Analyze market trends and the competitive landscape.
• Implement product features and enhancements based on design specifications.
• Work with the product team to understand requirements and provide technical input.
• Conduct manual testing and debugging to ensure product functionality.
• Develop and execute test plans and test cases.
• Identify and document bugs and issues.
• Work with developers to resolve defects and improve product quality.
• Ensure that enhancements meet the defined requirements and quality standards.
• Provide support to customers and gather feedback on product enhancements.
• Troubleshoot and resolve customer issues related to new features.
• Communicate product updates and enhancements to customers.
• Collaborate with the product team to relay common customer concerns and requests.

Account Recovery India, Accenture.

Must have Skills: Service Desk Non-Voice Support.

Job Role Description:

• Act as the main contact between clients and the system, ensuring smooth communication and quick issue resolution.
• Leverage deep product knowledge to accurately define and diagnose client issues, providing effective and timely solutions.
• Interpret complex client needs and design tailored resolutions to enhance system performance and client satisfaction.
• Commit to quality and precision in all interactions, ensuring client concerns are addressed and resolved efficiently.
• Managed Account Recovery: Handled account recovery processes, ensuring users regained access to their accounts efficiently and securely.
• Conducted Security Investigations: Performed thorough investigations into account security issues, identifying and mitigating potential threats or breaches.
• Monitored Account Activity: Tracked and analyzed unusual account activity to detect and respond to suspicious behavior.
• Enhanced Security Measures: Recommended and enforced best practices for account security to prevent unauthorized access and enhance user protection.
• Provided User Support: Assisted users with account recovery issues, offering clear guidance and support throughout the process.
• Maintained Documentation: Kept detailed records of recovery actions and security investigations to ensure accountability and compliance with best practices.