Suryakant Rawat
New Delhi
Summary
Focused Engineer committed to devising and delivering robust technical solutions. Collaborates well with multi-skilled and multidisciplinary teams to achieve project outcomes. Mentors and motivates junior staff to improve company capabilities.
Overview
14
14
years of professional experience
Work History
Software Specialist
Elekta Medical Systems India Pvt. Ltd.
06.2024 - 08.2024
- Support to Customers for Oncology Applications and Medical Equipment which is used for radiation oncology treatments
- Upgrade the Customer MOSAIQ Server and MONACO Systems Remotely
- Knowledge of Windows Server 2008.2012.2016 and 2019.
Sr. Engineer Customer Support OIS
Varian Medical International Pvt. Ltd.
06.2020 - 06.2024
- Supported customers with oncology applications (ARIA & Eclipse )and medical equipment used in radiation oncology treatments.
- Handled customer treatment applications, databases, and production servers, ensuring the security of patient treatment data.
- Support to Customer for Treatment Delivery Software (Linac\ True beam\Halcyon\RGSC) and integrate the Machine with the Server
- Installation of Customer Patient Data Server, configuration of Active Directory (AD), DNS, and SQL Database, as well as ongoing maintenance of the server and client systems.
- Configured Daemon Services on the server for third-party medical devices (Accuray\Brachy, CT, MRI, Oncentra, and Sun Nuclear) to enable patient data import and export.
- Resolve the Customer Server and Client System Issue. Also, check the Customer Patient Data Backup by Software.
- Complete the Customer Server and Client Periodic Maintenance Inspection Yearly, Once as Per Contract.
- Support the North & East region radiation oncology Department, where the company's equipment is located.
- Complete the Customer Server Proactive Work Health Monthly, and Update the Customer about the Server Health.
- Identifying and solutions for day-to-day functional risks and their resolution, including documentation for future aspects.
- Post-implementation issue resolution and Enhance Requirements (ER) in Live Software, define user's authorization matrix, Implementations.
Sr. Executive IT
National Heart Institute
08.2018 - 05.2020
- Support in HIS (Hospital Information) Software
- Identifying and solutions for day-to-day functional risks and their resolution, including documentation for future aspects.
- Post-implementation issue resolution and Enhance Requirements (ER) in Live Software, define user's authorization matrix, Implementations, training and acceptance.
- Managed a team of executives responsible for operations, finance, sales, and marketing functions.
- Led executive level meetings focused on setting company objectives, resolving issues, and addressing opportunities.
- Assessed current technology infrastructure needs and created plans for upgrades or replacements.
- Maintained relationships with key stakeholders such as shareholders, board members, customers, suppliers.
- Facilitated communication between different departments resulting in improved collaboration among teams.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Created and managed budgets for travel, training, and team-building activities.
- Attended customer service meetings to address any ongoing issues or concerns.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Analyzed logs from various sources such as Event Viewer, Performance Monitor, for troubleshooting purposes.
- Utilized ticketing systems to track and prioritize support requests, improving response times and resolution rates.
- Provided remote desktop support using tools like TeamViewer and Remote Desktop, increasing issue resolution speed.
- Updated and patched systems regularly, maintaining compliance with IT security standards.
- Implemented and maintained VoIP systems, improving communication efficiency.
- Managed Active Directory user accounts, groups, and permissions, enhancing system security.
- Collaborated with IT team members to share knowledge and improve support processes.
IT Executive
BIBA Apparels Pvt. Ltd
07.2012 - 08.2018
- Manage Ginesys (POS) Server, Provide Ginesys Pos Support to around 240 Stores, Organize Ginesys Training, Managing Auto Replenishment system (creating ASN, monitoring the unfilled status).
- Generated daily, weekly, monthly sales reports using POS software systems.
- Utilized POS software system for all sales transactions including credit card payments.
- Implemented technological solutions such as POS systems or CRM software tools to improve efficiency.
- Utilized computer-based software for data entry, logging and analysis purposes.
- Reconciled daily sales totals using POS software applications.
- Developed and implemented IT strategies, policies, and procedures to ensure compliance with organizational standards.
- Managed the installation of hardware and software systems related to information technology infrastructure.
- Conducted periodic system audits to evaluate performance of computer networks, servers, storage devices, and other equipment.
- Provided technical support to users in troubleshooting hardware and software issues.
- Established service level agreements with internal customers for timely resolution of IT requests.
- Managed backup, user account and helpdesk systems.
- Provided company users with tech support for IT problems and account maintenance.
- Analyzed workflows and established priorities for daily operations.
- Resolved customer complaints related to iOS applications by addressing technical issues.
- Troubleshoot network connectivity issues for both wired and wireless connections.
- Configured user accounts, permissions and passwords according to company policies.
- Assisted in the setup of new workstations with appropriate operating systems, software applications and peripheral devices.
- Resolved printer problems remotely or onsite as needed by users.
- Monitored system performance and conducted preventive maintenance tasks regularly.
- Performed server patching activities using Windows Server Update Services.
- Created detailed documentation for IT processes, procedures and troubleshooting steps.
- Maintained inventory of all equipment, software licenses and warranties.
- Implemented security measures such as antivirus protection to protect against malicious attacks.
- Participated in IT projects related to desktop support services.
- Interacted with vendors regarding purchase orders, invoice payments.
- Collaborated with other teams within the organization to resolve complex incidents quickly.
Desktop Support Engineer
Dimri Computer Systems
10.2010 - 07.2012
- Acting as backup Support for Windows XP, Vista and Windows 7
- Installing configuring & Troubleshooting Laser printers dot matrix printer
- Sound Knowledge of Assembling and troubleshooting of Desktop Computers, Laptop, and Networking.
- Installed, configured and maintained computer hardware, software and peripherals.
- Provided technical assistance to users in person, via phone or email.
- Diagnosed and resolved hardware and software issues efficiently.
- Troubleshot network connectivity issues for both wired and wireless connections.
- Oversaw daily performance of computer systems.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Collected, analyzed and reported on data for use in operational planning.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Installed, configured, and maintained desktop operating systems, applications, and hardware for users.
- Performed hardware upgrades, including RAM, SSDs, and graphics cards, to improve system performance.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Provided excellent customer service, resolving issues promptly and maintaining high satisfaction levels.
- Implemented antivirus and malware protection tools, decreasing security incidents.
- Resolved printer, scanner, and other peripheral device issues, maintaining operational efficiency.
- Troubleshot and resolved hardware, software, and network issues, reducing downtime.
- Monitored system performance and implemented optimizations, leading to an improvement in user satisfaction.
- Managed inventory of IT assets, including procurement and disposal, ensuring compliance with company policies.
- Coordinated with vendors for warranty and non-warranty hardware repairs and replacements.
Education
BCA - Computer And Information Sciences
Dr. C. V. Raman University
Chhattisgarh01.2016
Higher Secondary Certificate - Arts/Humanities
Uttarakhand Board
Uttarakhand06-2008
Secondary School Certificate - Art Education
Uttarakhand Board,
Uttarakhand01.2006
Skills
- Software Maintenance
- Oncology Applications (Aria\Eclipse) which is used for radiation oncology treatments
- Installation of Customer Patient Data Server, configuration of Active Directory (AD), DNS, and SQL Database, as well as ongoing maintenance of the server and client systems
- Configured Daemon Services on the server for third-party medical devices (Brachy, CT, MRI, Oncentra, and Sun Nuclear) to enable patient data import and export
- Configuration Management
- Customer Support
- Data Management
- Technical reporting
- Equipment maintenance and repair
- Equipment Troubleshooting
- Teamwork and Collaboration
- Software Upgrades
- Computer System Diagnostics Software
- Database Interface and Query Software
- Hardware and software updates
- Point of Sale POS Software
- Hardware and software acquisition
- Hardware and software configurations
- Help Desk Software
- Software Integration
- Database Query Software
- Treatment Planning
- Server and System Administration
- Troubleshooting and Maintenance
- Windows 95/98/2000/XP/XP Pro/NT
- Active Directory
- Software Installation
- Windows Server 2003\2008\2012\2016\2019
- Hardware troubleshooting
- Server Management
- Technical Support
- Patch management
- Disaster Recovery
- Network Administration
- Application support
Languages
- English, B1 Intermediate
- Hindi, C1 Advanced
Affiliations
- Participated in installing and configuring medical device systems, including Daemon services and third-party integration (Accuray, Oncentra and Sun Nuclear).
- Active Hospital IT Solutions Committee member, collaborating on system optimisations.
- Volunteered as a mentor for junior staff in server and database management
Languages
English
First Language
English
Intermediate (B1)
B1
Hindi
Advanced (C1)
C1
Timeline
Software Specialist
Elekta Medical Systems India Pvt. Ltd.
06.2024 - 08.2024
Sr. Engineer Customer Support OIS
Varian Medical International Pvt. Ltd.
06.2020 - 06.2024
Sr. Executive IT
National Heart Institute
08.2018 - 05.2020
IT Executive
BIBA Apparels Pvt. Ltd
07.2012 - 08.2018
Desktop Support Engineer
Dimri Computer Systems
10.2010 - 07.2012
BCA - Computer And Information Sciences
Dr. C. V. Raman University
Higher Secondary Certificate - Arts/Humanities
Uttarakhand Board
Secondary School Certificate - Art Education
Uttarakhand Board,
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