Suryakant Shisode
Aurangabad,MH
Summary
Dynamic Regional Manager with over 14+ years of experience, excelling in team leadership and operational efficiency within the finance sector. Proven expertise in implementing innovative strategies that enhance collection performance and drive productivity improvements. Skilled in business development, people management, and relationship building, fostering strong connections that bolster team success and revenue growth. Committed to leveraging data-driven methodologies to achieve impactful results and reduce delinquency rates, consistently exceeding performance targets.
Overview
14
14
years of professional experience
Work History
Regional Collection Manager
L&T FINANCE LTD
04.2023 - Current
- Taking care of 30+ collection borrowers.
- I have managing large team of on roll employees i.e. ACMs, Legal Officer and FCO.
- I have improved productivity 82k to 1.48lakh
- Last 1.5 year PAN INDIA topper in EBC (Early bucket Collection).
- 100% achiever of collection targets last 2 quarter.
- Tracking daily feedback's of borrowers and utilies strategy in field as per feedback.
- Daily review with filed officers on there PTPs and feedback.
- Proper management of Lok Adalat notice cases.
- Properly used soft and hard notices.
- Used strategy as per filed requirements.
- Tracking proper MIS and maintain the collection.
- Analyzed trends in delinquency patterns across regions, providing insights into regional differences that could be leveraged for better results.
- Developed and implemented strategies to improve productivity and reduce overdue accounts while maintaining excellent customer relations.
- Utilized data analytics to identify areas of improvement in collection process, resulting in increased collections rates by 15%.
- Initiated and led training programs for the collection team, boosting productivity by 25%.
- Developed data-driven methodologies to reduce delinquency rates by 20% in the first year.
- Analyzed collection performance metrics to identify improvement areas.
- Fostered strong relationships with clients to enhance customer engagement and satisfaction.
- Created training materials and conducted workshops on best practices for collections activities, increasing employee knowledge and understanding of debt techniques.
- Provided guidance on complex cases requiring special attention, helping resolve them quickly without creating any negative impact on customers.
- Conducted regular audits and reviews of accounts receivable portfolios, identifying potential risks or issues before they became a problem.
- Implemented polices and procedures that enabled the them to meet performance targets while upholding ethical standards.
- Responded promptly to customer inquiries regarding their accounts.
- Arranged for debt repayment and established repayment schedules, based on customers financial situations.
- Conferred with customers by telephone or in-person to determine reasons for overdue payments and to review teams of sales, service, or credit contracts.
- I am controlling the attrition and maintain vintage employee.
- Monitored changes in legislation that could affect collection activities.
Regional Process Manager
L&T FINANCE LTD
05.2020 - 04.2023
- I have been taking care of whole MH-2 region with total 27 branches.
- Pune, Ahmednagar, Satara, Solapur, Sangli, Kolhapur & Osmanabad districts falls under 27 branches.
- I am responsible for Appraisals (Credit), Cash Management, Branch Administration, Training's on Process & Policies, Audit Compliance etc.
Territory Manager
L&T FINANCE LTD
01.2018 - 04.2020
- I took care of 06 branches in my territory.
- Total employees managed are 42 including Branch Manager, Operation Manager & FLO (Field Officers).
- Debtor (Over Due) when i was handed over was 112 Cr which was brought down to 54 lakhs.
- Led branch operations and optimized workflow efficiency, enhancing overall service delivery.
- Developed and executed strategic initiatives to drive revenue growth and improve collection performance.
- Cultivated strong relationships with clients, ensuring high levels of customer satisfaction and loyalty.
- Trained and mentored staff, fostering a collaborative team environment and improving team performance.
- Analysed performance metrics and implemented data-driven strategies to reduce delinquency rates.
Regional Manager
BELSTAR INVESTMENT & FINANCE PVT LTD
12.2016 - 12.2017
- Responsible for developing new business target through quality persuasive presentations like deal structuring and closing finance contracts.
- Perform training and evaluating the performance of staff.
- Responsible for identifying the requirements of staff as well as determined the assignments of territory.
- Maintain and increase the standard of customer service.
- Responsible for monitoring and supervising the daily activities of staff.
- Ensure that all sales targets for the area are achieved.
- Responsible for preparing budgets and targets of the organization.
- Prepare and review quarterly market reports.
- Evaluate staff performance and recommend improvement on a regular basis.
- Improved customer satisfaction at the centre from 71% to 98%.
- Monitored optimize productivity and quality.
- Successfully lead, train, develop and mentored a team of newly joined; resulting in over 80% YOY growth.
Senior Branch Manager (BC Model)
YES Bank-NOCPL PVT LTD
08.2016 - 12.2016
- Company Overview: (Nasik)
- The key Role is of Client Acquisition, Effective implementation of Business targets, Portfolio quality of the location.
- Delinquency Management and Business expansion in assigned area.
- Responsible for Training & Human Resources Management on continuous basis.
- Planning, Monitoring, Execution and Evaluation of micro-credit operation.
- Client Acquisition in JLG (Joint Liability Group) - form in concern area Including rural & urban areas.
- Maintaining MIS of Financial Inclusion management whole sales and collection.
- Recruitment, Training & Personality development of Sourcing, SFO's & BOE staff in coordination with RO (Centre) HR & Training Team.
- Preparing Case Studies and analysis linking the theoretical studies to the practical problems faced by the Micro-credit and also NEFT process Directly loan amount credit to her account any of the bank accounts by NEFT process.
- Work closely with the Area Manager for implementation of the work planned in the concern Zone.
- (Nasik)
Branch Head (BC Model)
RBL BANK
09.2013 - 02.2016
- Company Overview: (Ahmednagar)
- The key Role is of Client Acquisition, Effective implementation of Business targets, Portfolio quality of the location.
- Delinquency Management and Business expansion in assigned area.
- Responsible for Training & Human Resources Management on continuous basis.
- Planning, Monitoring, Execution and Evaluation of micro-credit operation, all MICRO level PRODUCTS of the Bank like Micro Credit in Groups, Micro RD, Micro Saving Accounts, Micro FD, etc.
- Client Acquisition in JLG (Joint Liability Group) - form in concern area Including rural & urban areas.
- Maintaining MIS of Financial Inclusion management whole sales and collection.
- Recruitment, Training & Personality development of Sourcing, CSR & TA staff in coordination with RO (Centre) HR & Training Team.
- Preparing Case Studies and analysis linking the theoretical studies to the practical problems faced by the Micro-credit & insurance professionals in the field like overdue management.
- Work closely with the DM for implementation of the work planned in the concern Zone.
- (Ahmednagar)
Relationship Officer
HDFC BANK LTD
12.2012 - 08.2013
- Company Overview: (Branch -Swargate)
- The key Role is of Client Acquisition, Effective implementation of Business targets, Portfolio quality of the location.
- Planning, Monitoring, Execution and Evaluation of micro-credit operation, all MICRO level PRODUCTS of the Bank like Micro Credit in Groups, Micro RD, Micro Gold, Micro FD, etc.
- Client Acquisition in SHG (Self Help Group) form in concern area Including rural & urban areas.
- Maintaining MIS of Financial Inclusion management whole sales and collection.
- (Branch -Swargate)
Assistant Branch Manager
HINDUSTHAN MICROFINANCE
05.2011 - 11.2012
Assistant Branch Manager
TRIDENT MICROFIN
10.2009 - 03.2011
- Responsible for branch management.
- Responsible for updating regular accounts/ledger books.
Kendra Manager
GRAMEEN KOOTA
06.2007 - 09.2009
Education
M.A -
BAMU University
05.2025
B.A -
BAMU University
Skills
- Data analysis
- Team leadership
- Customer engagement
- Process improvement
- Debt collection
- Conflict resolution
- Financial management
- Strategic planning
- Performance metrics
- Debt recovery expertise
- Goal oriented
- Technical aptitude
- Strong negotiation skills
- Patience and persistence
- Teamwork
- Data entry skills
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
Languages
English
Hindi
Marathi
Timeline
Regional Collection Manager
L&T FINANCE LTD
04.2023 - Current
Regional Process Manager
L&T FINANCE LTD
05.2020 - 04.2023
Territory Manager
L&T FINANCE LTD
01.2018 - 04.2020
Regional Manager
BELSTAR INVESTMENT & FINANCE PVT LTD
12.2016 - 12.2017
Senior Branch Manager (BC Model)
YES Bank-NOCPL PVT LTD
08.2016 - 12.2016
Branch Head (BC Model)
RBL BANK
09.2013 - 02.2016
Relationship Officer
HDFC BANK LTD
12.2012 - 08.2013
Assistant Branch Manager
HINDUSTHAN MICROFINANCE
05.2011 - 11.2012
Assistant Branch Manager
TRIDENT MICROFIN
10.2009 - 03.2011
Kendra Manager
GRAMEEN KOOTA
06.2007 - 09.2009
B.A -
BAMU University
M.A -
BAMU University
Behavioral Characteristics
- A go-getter with a positive attitude
- Excellent in problem diagnostic and solving
- Excellent in team handling
Playing, Cocking, Reading
I like outdoor games.
I like cocking treditional food of other state.
I like reading novels and newspapers.
Personal Information
- Date of Birth: 08/08/86
- Gender: Male
- Marital Status: Married
Behavioral Characteristics
- A go-getter with a positive attitude
- Excellent in problem diagnostic and solving
- Excellent in team handling
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