Professional with 13+ years of experience in Inside Sales as Order Management Expert in Gear Motor Sector.8+ years of hands on experience in SAP. Overall 14+ years of Industry Experience.Communicates Clear Work expectations and company vision to set & achieve measurable goals in demanding complex work environments.Proven Track record of developing & implemeting successful straegies to optimize performance & increase efficiency. Recognised consistently for excellence & contribution to success in manufacturing industry.
Overview
15
15
years of professional experience
Work History
Asisstant Manager Sales Coordination
Nord Drivesystems Private Limited
Pune
10.2010 - Current
Accompolishments :
Accomplished 100% Zero error in orders processing through creating checklist
Implemented Paperless order processing to reduce paper printing & documentation
Roles :
Manage customer orders from placement to invoicing through multiple channels, E-Mail & websites to ensure customer satisfaction
Responsible for driving customer satisfaction with assigned portfolio of customers (CSI)
Provide customer support for preorder activities preparing quotations, availability ,Pro-formas for sales such as strategic accounts, Key accounts , Target
Accounts ,direct customers etc
Orders Execution through SAP (Order Entry , checking components availability, missing components management through various subsidiaries in collaboration with SCM , promising best possible delivery dates
Manage customer expectations by clearly communicating our commitments (i.e.delivery dates) & posting updates to customers about status of orders, issues, deferments, advancement etc
Orders rescheduling & Finish Goods Monitoring
Payment follow ups
Dispatch planning to ensure on time delivery to customers
Active participation in deptʼs Manage for Daily Improvement (MDI) meetings.Utilize structured-problem solving techniques to identify and solve the issues at the root.
Provide high quality service through efficient use of all functionalities related to order fulfillment and relative to customer activity
Costing Engineer
Diplomat Electrical Pvt.Ltd
Pune
12.2009 - 10.2010
Estimation Engineer
Trainee
Walchand Nagar Industries Limited
Pune
06.2008 - 05.2009
Attended training courses to build understanding of processes, techniques, and industry.
Collaborated with employees from various backgrounds.