Surya Kiran Chintalapudi
Technical Support Engineer
Hyderabad,TG
Summary
Result-oriented professional with significant experience of 4+ years across highly reputed business establishments. Proven track record of providing a wide range of technical support services to customers and have extensive experience in problem-solving, troubleshooting, and resolving complex technical issues. Possess excellent customer service skills and a strong knowledge of hardware, software, network, and web technologies. Well-versed in the installation, configuration, and maintenance of various hardware and software platforms. Passion for technology and customer satisfaction result to provide exceptional technical support to clients. Able to independently set-up technical team operations from scratch. Detail-minded with good eye for balance & organization. Skilled and creative in resolving problems.
Overview
10
10
years of professional experience
1
1
Certification
1
1
Language
Work History
Technical Support Specialist
Infosys BPM
09.2023 - Current
- Provide exceptional support to Microsoft Enterprise customers.
- Solve complex technical problems and proactively prevent new issues.
- Manage customer expectations while narrowing down problems to specific components.
- Diagnose and resolve hardware and software issues.
- Handle multiple issues simultaneously.
- Collaborate across teams and leverage global resources to resolve customer problems.
- Develop workshops for colleagues to ramp up on new technology.
Implementation Specialist
Cognizant Technologies Solutions
04.2023 - 08.2023
- Navigating the clients and assisting them with installation of Google codes into the back end to track the number of clients visiting their website.
- Availing them with complete information about Google Analytics and Tag Manager.
- Making recommendations regarding process improvements and helping develop performance policies and procedures
- Implement Google Analytics through Google Tag Manager, configuring and customizing the tools appropriately
- Identify gaps in existing implementations and recommend solutions to enhance data collection, promote scalability, and drive best practices
- Supported customers with basic technical support for current and past software releases.
- Assisted clients with general support for hardware, peripherals, network connections, and external software.
- Escalated help desk tickets to Level 2 / Tier 2 support when outside the scope of L1/T1 technician support.
Technical Support Engineer
Mitratech India LLP
03.2022 - 03.2023
- Utilizing a variety of hardware, software, and systems while adhering to established protocols to escalate unsolved issues to relevant internal departments.
- Providing assistance to customers and other team members on the usage of products through various channels: email, phone, chat and support portal.
- Be a client advocate; leveraging existing product documentation and self-service repository to answer client inquiries.
- Recreating reported issues, identifying defects and working with clients to fully understand reported problems.
- Assisting in isolating source of issues which may include working with integrations to other applications, clients local environment/infrastructure or hosted environments.
- Participating in status calls with clients and other team members.
- Troubleshooting issues through reproducing the problem and determine resolution and perform root cause analysis
- Contributing to growing knowledge base with internal and client facing content.
- Assisting clients and internal teams with software upgrades.
Transportation Specialist - ROC Team
Amazon India Ltd
10.2020 - 12.2021
- Managed crisis situations effectively, mitigating potential losses due to unforeseen disruptions in the supply chain.
- Participated in industry conferences and networking events to stay current on best practices and emerging trends in the transportation field.
- Coordinated cross-functional teams to streamline logistics processes for improved productivity.
- Leveraged data analysis tools for informed decision-making regarding resource allocation and process improvements.
Immigration Officer
Global Tree Carrers
05.2019 - 12.2019
- Participated in ongoing professional development opportunities including trainings on new technologies, policy updates, or procedural changes affecting my duties as an Immigration Officer.
- Managed workload efficiently while prioritizing cases based on risk assessment criteria provided by supervisors.
- Served as a liaison between my department and foreign consulates in order to expedite the processing of visa applications or resolve other issues affecting international travelers.
- Enhanced border security by effectively screening, processing, and inspecting travelers and their belongings.
Content Engineer
Global Logic Solution
05.2014 - 07.2015
- Collaborated with cross-functional teams to create cohesive content experiences across multiple platforms for maximum impact.
- Established robust editorial guidelines to maintain brand consistency throughout all digital assets.
- Managed a team of writers and editors, fostering a collaborative work environment that encouraged creativity and innovation.
- Championed the use of cutting-edge authoring tools that significantly reduced production timelines while maintaining quality standards.
Education
Bachelor of Science - Electrical Engineering
VSIT
Hyderabad, India 04.2001 -
MPC - MPC
Narayana Jr College
Hyderabad 04.2001 -
SSC - SSC
Bhashyam Public School
Hyderabad 04.2001 -
Skills
Remote Diagnostics
undefinedCertification
AWS
Timeline
AWS
01-2024
Technical Support Specialist
Infosys BPM
09.2023 - Current
Implementation Specialist
Cognizant Technologies Solutions
04.2023 - 08.2023
Technical Support Engineer
Mitratech India LLP
03.2022 - 03.2023
Transportation Specialist - ROC Team
Amazon India Ltd
10.2020 - 12.2021
Immigration Officer
Global Tree Carrers
05.2019 - 12.2019
Content Engineer
Global Logic Solution
05.2014 - 07.2015
Bachelor of Science - Electrical Engineering
VSIT
04.2001 -
MPC - MPC
Narayana Jr College
04.2001 -
SSC - SSC
Bhashyam Public School
04.2001 -
Similar Profiles
Simona MurzeaSimona Murzea
Order Entry Specialist at Infosys BPM/ InfosysOrder Entry Specialist at Infosys BPM/ Infosys
DESIREE ANN ALDAYDESIREE ANN ALDAY
Technology Lead at Infosys Ltd. / Infosys BPMTechnology Lead at Infosys Ltd. / Infosys BPM
Manish Kumar SharmaManish Kumar Sharma
Technology Lead at Infosys BPM LtdTechnology Lead at Infosys BPM Ltd
RAJIV SINGHRAJIV SINGH
Technical Process Specialist at Infosys Bpm, ltdTechnical Process Specialist at Infosys Bpm, ltd
Meera bai BabsettiMeera bai Babsetti
Client Associate at Invesco Asset Management (India) Private LimitedClient Associate at Invesco Asset Management (India) Private Limited