SURYAN N
Lead Analyst, Customer Entitlement Service
Bengaluru
Summary
Contract Lifecycle Management (CLM) professional with 6+ years of expertise governing the end-to-end quote-to-cash (Q2C) and order-to-cash (O2C) cycles. Proven ability to structure and negotiate complex, high-value commercial agreements and master service agreements (MSAs) while ensuring 100% compliance with internal policies and regulatory standards. A cross-functional partner adept at risk mitigation, obligations management, and streamlining contract execution and revenue recognition processes to drive operational excellence in fast-paced environments.
Overview
7
7
years of professional experience
5
5
Languages
1
1
Certificate
Work History
Lead Analyst - Customer Entitlement Service
Oracle India Pvt Ltd
07.2024 - Current
- Draft, Review and Negotiate Quotes, ensuring all terms and conditions are favorable and Lead follow-on with Sales on Negotiations, Amendments, Contract changes, extensions and termination events with clients and suppliers.
- Tasked with operating on Special Customer Quotes, Complex Quoting circumstances and regional specific Quotes in line with internal guidelines, agreements, and pricing policies by evaluating sales proposals and providing advice to sales based on Oracle’s pricing and policies.
- Assist Sales Org , Partners and Customer Success Teams from Lead-to-Quote, Contract-to-Order and Booking-to-Renewal by collaborating with Finance and Operations Teams to determine Booking needs.
- Assess Priority , Urgency and anticipate bottlenecks of the deals during (Net new purchase, Trial / Pilot orders, Expansion, Termination, Renewal, Mid-Term change, Supersede process) and guide Sales to create the Budgetary Quotes, Obtain Approvals , Discounts, Update the pricing based on Customer requirement.
- Validate Client Financial Data and Credit History for any Credit Holds due to Outstanding payables and work with Collections Team to release such hold with appropriate approvals.
- Review the End Of Life , Restricted Product Quotes and work closely with Product and Pricing group to assess the replacement products, Obtaining approval on the restricted products basis the contractual rights and deal structure.
- Validate Sales requested Nonstandard Clauses / Quote change requirements and closely work with Legal (Legality and compliance check), Complex Deal Team, Global process owners to check the flexibility of acceptance for requested modifications.
- Liaise with Legal, Finance, Order Management, and Channel Operations to resolve Deal blockers, expedite approvals, and ensure smooth downstream processing.
Senior Analyst - Global Order Managment
Oracle India Pvt Ltd
04.2022 - 06.2024
- Manage the Order Management Process for Cloud products which includes entering orders into ERP Fulfillment systems and ensure the order is fulfilled / Provisioned according to agreed turnaround times.
- Look after backlog orders with daily review and verification of scheduled ship dates for Hardwares also Investigate and Provide remediation plans to Sales for processing and/or forwarding any necessary paperwork for smooth Booking.
- Analyses significant and unique Booking requirements, special provisions, terms, and conditions to ensure compliance with appropriate laws, and regulations.
- Reviews and Evaluate Booking requests for Non Standard Deals like Change in or Revisions of by Inspect, Read, Edit, and verify with internal approval to ensure compliance and Documented.
- Solve any Booking-related problems that may arise internally and develop Booking policies, systems, and procedures with Process Owners.
Analyst - Cloud Subscription Data Managment
Oracle India Pvt Ltd
05.2020 - 03.2022
- Verifying Pay as you GO and Universal Credit Models as per Contractual Documents which enables Customers to allocate a specified credit amount to be utilized across all SAAS, IaaS and PaaS services based on Usage and Consumption..
- Activating or Deactivating subscriptions, product modules, based on customer entitlement and Contract changes and Issue Credit Memos.
- Analyzing Master Agreements, Contractual Documents and Amendments to accurately determine the entitled features and usage limits to address Billing Disputes.
- Maintaining accurate customer data within the Oracle Revenue Systems like CPQ and OM to ensure proper Renewal and Invoicing the customer.
- Process Credit Memos and Re-Billing Workarounds for smooth process function and enhance the Finance systems according to LOB requirements.
- Matching the Invoice with Purchase Order , Verifying the invoice for its authenticity and manage Billing Backlogs.
- Collaborate with cross-functional stakeholders like Sales, Finance , Legal and Business Practices to ensure timely and accurate Booking and Invoicing for Revenue Recognition.
Accountant
Quess Corp (Third Party Payroll)
12.2018 - 02.2020
- Validation of Tax Registration number, DUNS, SIC Code, Brand & Chain and Industrial classification of the customers using third party application (D&B), Hoovers and Datafox.
- Updating Tax Numbers of customers and applying exemptions by updating tax classification codes in Oracle Customer Database on VAT teams approval and ensure all
transactions have the proper supporting documentation. - Inbound control on the new customer data creation, Customer data quality (data standardization, de-duplication), customer life cycle management (inactivation’s).
- Work on Placing Compliance Hold and Billing Holds when Customer Fails to Pay.
- Data Corrections and Update in Master Customer Data during Mergers , Acquisition and Legal Name Change.
Education
Bachelor of Commerce - Accounting And Taxation
04.2001 -
Pre-University - Commerce
04.2001 -
Skills
Stakeholder management
Timeline
Data Science & Artificial Intelligence, Boston Institute of Analytics - 4 Months
07-2025
Lead Analyst - Customer Entitlement Service - Oracle India Pvt Ltd
07.2024 - Current
Senior Analyst - Global Order Managment - Oracle India Pvt Ltd
04.2022 - 06.2024
Analyst - Cloud Subscription Data Managment - Oracle India Pvt Ltd
05.2020 - 03.2022
Accountant - Quess Corp (Third Party Payroll)
12.2018 - 02.2020
RBANM's First Grade College - Bachelor of Commerce, Accounting And Taxation
04.2001 -
BGS PU College - Pre-University, Commerce
04.2001 -
Certification
Data Science & Artificial Intelligence, Boston Institute of Analytics - 4 Months
Accomplishments
- Earned 10+ Monthly Achievement Awards for consistently exceeding performance targets and embodying company values over six years.
- Inducted into the Hall of Fame twice (2022, 2023) an honor reserved for the top-performing employees company-wide.
- Recognized with the Customer Centricity Team Award on two occasions for leading initiatives that dramatically improved client satisfaction.