Suryan N

• Have 4+ years of experience in Oracle Cloud Financial Data and Global
• Sales/business operations across all the lines of business (Cloud, On-premise,Hardware and Consulting deals)
• Ability to clearly understand the advanced business process and deliver software solutions which meet the client's requirements
• Ability to work with minimal guidance and effectively communicate with internal and external customers/teams to improve the product features and software sales
• Have hands-on experience in creating deal workflows and ensure service level agreements (SLAs) and key performance indicators (KPIs) are met by prioritizing/escalating the customer issues
• Experience Performing the Terminations during Supersede, At Customer’s
• Convenience or Favor when it is called out in the Ordering Document, and when Customer Intent is not to pay, and as advised by Legal and Global Trade Compliance team
• Have complete experience in performing both Pre-Booking and Post booking process
• Have good experience in sales/project management and opportunity to cash lifecycle through Fusion CRM
• Have hands-on experience in working on new/onboarding, expansion, renewal subscriptions and Supersede deals
• Have good working knowledge of SaaS, Tech/UC products, Hardware products (ex: SKU, EOL/replacement SKUs, price setups, local/exchange currency rates, approval/discount matrix)
• Responsible for analyzing the customer needs, translate their interest into lead, create opportunities for assigned territories draft an ordering document, submit pricing approvals, update the opportunity status
• Responsible for executing end to end quote to cash backend operations which includes opportunity creation, SOWs creation, customer account validation, customer's agreement review, validate price, ad-hoc approval submission, order management, review booking, prepare deal tracker, update the opportunity forecast and pipeline
• Document new procedures/process enhancements, prepare and update all the training materials
• Responsible for handling complex sales and high revenue deals which requires timely attention under critical deadlines
• Responsible for handling Post-Provisioning workarounds like resources addition, reduction, services add-on etc
• Performing Terminations of the customer’s Subscription/Environment as per the customer request by verifying the clauses called out in the Ordering Document
• Collaboratively work with internal teams like product owners, sales representatives, Deal Management, Support/Technical team, Account receivables team, Credits team, install base team and provisioning team (Cloud Ops) for smooth deal closure
• Work on Credit Memo and Re Billing related Workarounds & Issues for smooth process function; enhance the system according to LOB requirements
• Responsible for handling and closing escalations independently on process related issue and Resolving customer queries and clarifications
• Responsible for preparing presentations, weekly reports, subscription dashboards through fusion CRM to identify the gaps to achieve productivity
• Responsible for setting up the opportunity status, forecast percentage and win-loss reasons
• Work with the internal stakeholders to set deal priorities in order to achieve customer satisfaction
• Responsible for contract management which includes order booking, order closure, invoice/revenue generation, payment/purchase order transaction
• Troubleshoot, report and track bugs affecting the deal progress
• Reactivation of the Customer Subscription/Environment as well.

Additional Responsibilities and Key Competencies

• Quality Audit – worked as a partial support of audit team, to ensure quality of the submitted deals to meet the standards
• Weekly deal tracker shared to the management to track the deal status
• Provide process training on Provisioning Workarounds, Termination,