Surya Narayan Jena
Kolkata
Summary
Seasoned professional with over 6.5 years of experience in the US healthcare domain, specializing in a range of critical functions including AR follow-up, SNF billing, charge entry, cash posting, and prior authorization. Proven track record in team management, including tracking attendance, assigning tasks, conducting daily audits, and providing process training. Extensive experience with client communication and weekly calls, with a strong focus on SNF projects in the first 3 years, gaining deep expertise in charge entry, cash posting, AR follow-ups, claims billing, and daily census entry.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Lead
Sunknowledge Pvt. Ltd.
05.2024 - 05.2025
- Managing a team of 34 members. Responsible for resolving team members' queries and giving training related to SNF/LTC claims billing, AR follow up, denials, charge entry, cash posting, charge adjustments, demo entry, prior authorization (pharmacy). Other responsibilities: daily audits, client communication, 1-on-1 sessions with team, tracking team KPIs like production, quality attendance, break and login times, creating monthly and weekly reports, team meetings, attrition and shrinkage management.
Subject Matter Expert
Sunknowledge Pvt. Ltd.
04.2022 - 04.2024
- Responsible for resolving team members' queries and giving training related to SNF/LTC claims billing, AR follow up, denials, charge entry, demographic entry, cash posting, charge adjustments, demo entry, prior authorization (pharmacy). Other responsibilities: daily audits, client communication.
Process Associate
Sunknowledge Pvt. Ltd.
10.2018 - 03.2022
- SNF/LTC claims billing (UB04) to insurances via PointClickCare/Klein/eSolutions
- Denial management
- Claims rejection/error handling
- Insurance follow ups
- Daily cash posting
- Charge entry
- Charge adjustments
- Sending appeals/disputes to insurances
System Engineer (as "NTT Data" contractor)
General Electric
10.2016 - 10.2018
- Troubleshooting of network issues, windows and related applications issues, asset management.
Lab coordinator
Jetking, Bhubaneswar
06.2015 - 07.2016
- Basic troubleshooting of system issues, asset management.
Education
BTech. - Mechanical Engg.
Eastern Academy of Science & Technology, Bhubaneswar
01.2014
+2 - Science
Stewart Science College, Cuttack
01.2009
10th - undefined
Orissa Police High School, Cuttack
01.2007
Skills
- Experienced in a range of billing softwares and EHRs such as PointClickCare, NCS/Klein, eCW (eClinical Works), AdvancedMD, Athena, Bright-tree Other portals include- Waystar, Availity, CovermyMeds and many more
- Ability to work in a pressured, deadline-oriented environment
- Flexibility and willingness to take on responsibilities and challenges
- Leveraging technology along with the knowledge and experience to improve efficiency and streamline workflow
- Attention to detail
- Coaching and mentoring
- Conflict resolution
Certification
Completed master’s in network administration from Jetking, Bhubaneswar in 2016-06-10.
Personal Information
English
Hindi
Oriya
Hobbies and Interests
Watching Movies
Disclaimer
I hereby declare that all the above-mentioned information provided by me is true to the best of my knowledge.
Personal Information
- Father’s Name: Mr. Rama Chandra Jena
- Date of Birth: 1991-12-01
- Gender: Male
- Marital Status: Unmarried
Timeline
Team Lead
Sunknowledge Pvt. Ltd.
05.2024 - 05.2025
Subject Matter Expert
Sunknowledge Pvt. Ltd.
04.2022 - 04.2024
Process Associate
Sunknowledge Pvt. Ltd.
10.2018 - 03.2022
System Engineer (as "NTT Data" contractor)
General Electric
10.2016 - 10.2018
Lab coordinator
Jetking, Bhubaneswar
06.2015 - 07.2016
+2 - Science
Stewart Science College, Cuttack
10th - undefined
Orissa Police High School, Cuttack
BTech. - Mechanical Engg.
Eastern Academy of Science & Technology, Bhubaneswar
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