SURYA NARAYAN PATHAK
Prayagraj,UP
Summary
Adept at project planning and scope management, I significantly enhanced client satisfaction and project efficiency at ZETWERK MANUFACTURING BUSINESSES PRIVATE LIMITED. Leveraging skills in cross-functional communication and client relations, I led teams to exceed goals by fostering a culture of continuous improvement and strategic innovation. My approach combines rigorous project scheduling with effective training and mentoring, achieving notable success in complex environments.
Overview
16
16
years of professional experience
Work History
Senior Project Manager
ZETWERK MANUFACTURING BUSSINESSES PRIVATE LIMITED
08.2022 - Current
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Mentored junior project managers and team members to enhance their skills and career growth.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
MANAGER
TATA PROJECTS PRIVATE LIMITED
08.2021 - 08.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Deputy Manager
KALPATRU POWER TRANSMISSION LIMTED
01.2021 - 08.2021
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
Project Manager
MAN STRUCTURALS PRIVATE LIMITED
06.2020 - 12.2020
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Assistant Manager
Larsen & Toubro Limited
09.2018 - 06.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Senior Engineer
KEC International
01.2018 - 08.2018
- Improved project efficiency by streamlining engineering processes and implementing innovative solutions.
- Monitored employee performance to keep projects on task.
- Mentored junior engineers, providing guidance in best practices and fostering professional growth opportunities.
- Delivered high-quality products by collaborating closely with sales teams to understand customer needs and translate them into viable solutions.
Electrical Engineer
RITES LIMITED
03.2012 - 01.2018
- Performed maintenance procedures and repairs on existing electrical products and systems.
- Inspected completed installations to observe operations and verify conformance to design and equipment specifications.
- Successfully managed multiple projects simultaneously by setting clear goals, prioritizing tasks, and monitoring progress.
- Proposed electrical product and system modifications to improve quality and efficiency.
- Evaluated electrical installations and systems to isolate faults and implement corrective actions.
- Identified specific cables, fuses and circuit breakers required for assigned installations.
- Provided technical support to colleagues on complex issues, assisting them in finding efficient solutions to problems.
- Performed regular inspections of facilities to assess the condition of electrical systems and recommend necessary upgrades or maintenance activities.
Electrical Engineer
REC LIMITED
08.2008 - 03.2012
- Performed maintenance procedures and repairs on existing electrical products and systems.
- Inspected completed installations to observe operations and verify conformance to design and equipment specifications.
- Successfully managed multiple projects simultaneously by setting clear goals, prioritizing tasks, and monitoring progress.
- Proposed electrical product and system modifications to improve quality and efficiency.
Education
B TECH - ELECTRICAL & ELECTRONICS ENGINEERING
BHARAT INSTITUTE OF TECHNOLOGY
MEERUT06.2008
Skills
- Project Planning
- Scope Management
- Client Relationship Management
- Project plan development
- Project Scheduling
- Cross-Functional Communication
- Client Relations
- Training and mentoring
- Meeting facilitation
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Senior Project Manager
ZETWERK MANUFACTURING BUSSINESSES PRIVATE LIMITED
08.2022 - Current
MANAGER
TATA PROJECTS PRIVATE LIMITED
08.2021 - 08.2022
Deputy Manager
KALPATRU POWER TRANSMISSION LIMTED
01.2021 - 08.2021
Project Manager
MAN STRUCTURALS PRIVATE LIMITED
06.2020 - 12.2020
Assistant Manager
Larsen & Toubro Limited
09.2018 - 06.2020
Senior Engineer
KEC International
01.2018 - 08.2018
Electrical Engineer
RITES LIMITED
03.2012 - 01.2018
Electrical Engineer
REC LIMITED
08.2008 - 03.2012
B TECH - ELECTRICAL & ELECTRONICS ENGINEERING
BHARAT INSTITUTE OF TECHNOLOGY
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