Surya Narayanan P
Chennai
Summary
Dynamic professional with extensive experience at Indigo Airlines, excelling in customer relationship management and problem-solving. Proven ability to enhance service processes and resolve escalated complaints with empathy. Skilled in administration & security protocols and multitasking, ensuring a safe and efficient environment while delivering exceptional customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SENIOR CUSTOMER SERVICE REPRESENTATIVE
Indigo Airlines
Chennai
08.2022 - Current
- Assisted customers with flight bookings and itinerary changes.
- Resolved passenger inquiries through multiple communication channels.
- Collaborated with team members to improve customer service processes.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Consulted with customers regarding needs and addressed concerns.
- Handled escalated complaints with professionalism and empathy.
SECURITY EXECUTIVE
SpiceJet airlines
Chennai
10.2016 - 05.2021
- Supervised security operations at SpiceJet to maintain a safe environment.
- Conducted regular safety audits and inspections across airline facilities.
- Coordinated with law enforcement on security protocols and incident responses.
Education
IPSCMI - Certified International Supply Chain Professional
Blue Ocean Corporation Ltd
01.2026 - 01.2026
IATA: IATA Cargo Introductory -
BIRD Academy
Bachelor of Science - Aircraft Maintenance Engineer
Nehru College of Aeronautics And Applied Science
Coimbatore, IndiaSkills
- Security protocols
- Problem solving
- Customer service
- Customer relationship management
- MS office
- Time management
- Data entry
- Multitasking
- Flight operations knowledge
- Documentation review
- Staff training
Certification
Aviation Security
Cargo Introductory
Accomplishments
- Spice star award from SpiceJet airlines
- Staff of the year from GMR, Delhi
Languages
- English
- Tamil, First Language
- Hindi, Upper Intermediate (B2)
Timeline
IPSCMI - Certified International Supply Chain Professional
Blue Ocean Corporation Ltd
01.2026 - 01.2026
SENIOR CUSTOMER SERVICE REPRESENTATIVE
Indigo Airlines
08.2022 - Current
SECURITY EXECUTIVE
SpiceJet airlines
10.2016 - 05.2021
IATA: IATA Cargo Introductory -
BIRD Academy
Bachelor of Science - Aircraft Maintenance Engineer
Nehru College of Aeronautics And Applied Science