SURYANARAYANA RAJU KATARI
System Administrator
Visakhapatnam
Summary
Targeting assignments in Technical Support with an organization of repute Industry Preference: IT Location Preference: Singapore Overview Offering around 5 years of experience as a System Admin / Service Desk Analyst. Provides consistent, first-line L1 support for end users seeking assistance with IT and Business service issues via phone, email and chat.
Overview
5
5
years of professional experience
Work History
Service Desk engineer
Blue Yonder
Visakhapatnam
09.2021 - Current
- Provides consistent, first-line L1 support for end users seeking assistance with IT and Business service issues via phone, email and chat
- Respond promptly and accurately to customer complaints, inquiries and requests for information and coordinate appropriate follow-up
- Analyze complex technical issues and problems, diagnose problems, provide support to employees and support other technicians with issues
- Monitor, troubleshoot and Deploy software and hardware
- Knowledge of standard desktop software including Microsoft Office & Lync products
- Working knowledge of Remote Working / Mobile Computing
- Working knowledge of Networking (WAN & LAN) topology and protocols
- Working knowledge of Windows Active Directory, RSA, VPN’s
- SolarWinds Monitoring
System Administrator
Tata Consultancy Services
Hyderabad
07.2019 - 07.2021
- Provides consistent, first-line L1 support for end users seeking assistance with IT and Business service issues via phone, email and chat
- Respond promptly and accurately to customer complaints, inquiries and requests for information and coordinate appropriate follow-up
- Analyze complex technical issues and problems, diagnose problems, provide support to employees and support other technicians with issues
- Monitor, troubleshoot and Deploy software and hardware
- Knowledge of standard desktop software including Microsoft Office & Lync products
- Working knowledge of Remote Working / Mobile Computing
- Working knowledge of Networking (WAN & LAN) topology and protocols
- Working knowledge of Windows Active Directory, RSA, VPN’s ~ Projects Executed
Software Engineer
Nimbusray
Bangalore
10.2018 - 06.2019
- Provides consistent, first-line L1 support for end users seeking assistance with IT and Business service issues via phone, email and chat
- Respond promptly and accurately to customer complaints, inquiries and requests for information and coordinate appropriate follow-up
- Analyze complex technical issues and problems, diagnose problems, provide support to employees and support other technicians with issues.
Software Representative
Concentrix
Visakhapatnam
05.2017 - 06.2018
- Provides consistent, first-line L1 support for end users seeking assistance with IT and Business service issues via phone, email and chat
- Respond promptly and accurately to customer complaints, inquiries and requests for information and coordinate appropriate follow-up
- Analyze complex technical issues and problems, diagnose problems, provide support to employees and support other technicians with issues.
Education
B.Tech -
Chaitanya Engineering College
01.2012 - 04.2016
12th - undefined
Narayana Junior College
01.2010 - 04.2012
10th - undefined
Bhashyam Talent School
01.2009 - 04.2010
Skills
TECHNICAL SKILLSundefined
Timeline
Service Desk engineer
Blue Yonder
09.2021 - Current
System Administrator
Tata Consultancy Services
07.2019 - 07.2021
Software Engineer
Nimbusray
10.2018 - 06.2019
Software Representative
Concentrix
05.2017 - 06.2018
B.Tech -
Chaitanya Engineering College
01.2012 - 04.2016
12th - undefined
Narayana Junior College
01.2010 - 04.2012
10th - undefined
Bhashyam Talent School
01.2009 - 04.2010
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