Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Timeline
Generic
SURYANSH Munjal

SURYANSH Munjal

New Delhi

Summary

Dynamic dispute resolution specialist with a proven track record in managing complex cases and ensuring compliance while driving efficient resolutions. Renowned for strong analytical skills and meticulous attention to detail, consistently delivering results through effective team collaboration. Adaptability to shifting priorities enhances the ability to navigate challenging situations with ease. Recognized for reliability, exceptional problem-solving capabilities, and outstanding communication skills, contributing to successful outcomes in high-pressure environments.

Overview

3
3
years of professional experience

Work History

Senior Dispute Analyst

American Express
02.2025 - Current
  • Implemented quality assurance measures to maintain accuracy in case documentation and decision-making processes and Conducted regular audits of resolved cases to ensure compliance with regulatory requirements and company standards.
  • Enhanced dispute resolution efficiency by streamlining processes and implementing new analytical tools and Reduced case turnaround time by improving communication between internal teams and external clients.
  • Investigated, analyzed, and responded to chargeback and fraud claims from multiple payment processors for various clients, Became one of the arbitrators and mediators on dispute resolution and negotiation strategies to boost productivity and Monitored and identified suspicious transactions using fraud detection tools,minimizing financial loss by 1 Million GBP
  • Received special recognition from the director and employee score of 97/100, transitioning to top 5 employees of the team for going over and above given duties such as Identifying dispute abusers and collaborating with teams to define and streamline the process and minimize fraudulent activities on the card holder's end attaining higher target goals,and maintaining the transactional quality of 95%

Dispute Analyst

American Express, AMEX
01.2024 - 02.2025
  • Streamlined the documentation process, expediting case resolutions and improving overall client relations.
  • Managed high-volume caseloads, ensuring timely resolutions while maintaining accuracy and attention to detail.
  • Collaborated with team members to improve dispute resolution processes and increase departmental efficiency.
  • Assisted in developing policies and procedures for the dispute resolution department, ensuring compliance with both internal requirements and external regulations.
  • Established strong working relationships with internal teams to share information effectively and resolve cross-functional issues quickly.
  • Kept up to date on industry information, system changes, network rules and compliance issues.

Payroll Administrator

Wipro (Morgan Stanley )
02.2023 - 12.2023
  • Worked well in a team setting, providing support to other team members. Assisted with day-to-day operations, working efficiently and productively with all team members. Analyzed customer service trends to discover areas of opportunity, and provided information to be updated in tools.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to the payroll processing database. Verified and submitted timekeeping information for accurate and efficient payroll processing. Managed employee records in the database to maintain accuracy and updated information.
  • Trained and mentored new payroll staff to apply best practices and follow department procedures. Generated reports to track employee time and attendance. Audited timesheets and payroll records for accuracy. Assisted with recruitment and onboarding of new employees. Calculated wages, deductions and bonuses in accordance with company policies. Reconciled payroll discrepancies and responded to inquiries from employees

Benefits Specialist

Wipro ( ATnT)
07.2022 - 02.2023
  • Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction
  • Established warm and friendly rapport whilst interacting with customers Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely, first-time resolution
  • Managed over 40 customer calls per dayAnswered constant flow of customer calls with minimal wait times.Participated in team meetings and training sessions to stay informed about Domain updates and changes. Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.

Education

Bachelor of Business Administration: Bachelors of Business - Administration

IITM
06.2022

Higher Education -

St Cecilia's Public School
03.2019

Intermidiate -

St Cecilia's Public School
03.2016

Skills

  • Active Listening
  • Dispute investigation
  • Transaction monitoring
  • Microsoft office
  • Problem-solving
  • SQL knowledge

Personal Information

Accomplishments

    Received the most appreciation calls within the team.

  • Collaborated with team of 7 in the development of Ticket sweeping team in the client .
  • G2L2 Rating both years
  • Chain breaker award for identifying dispute abusers
  • Received appreciation from director for identifying vulnerable card members facing issues to make the payment.

Timeline

Senior Dispute Analyst

American Express
02.2025 - Current

Dispute Analyst

American Express, AMEX
01.2024 - 02.2025

Payroll Administrator

Wipro (Morgan Stanley )
02.2023 - 12.2023

Benefits Specialist

Wipro ( ATnT)
07.2022 - 02.2023

Higher Education -

St Cecilia's Public School

Intermidiate -

St Cecilia's Public School

Bachelor of Business Administration: Bachelors of Business - Administration

IITM

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SURYANSH Munjal