SURYANSH Munjal
Senior Dispute analyst
New Delhi
Summary
Dynamic dispute resolution specialist with a proven track record in managing complex cases and ensuring compliance while driving efficient resolutions. Renowned for strong analytical skills and meticulous attention to detail, consistently delivering results through effective team collaboration. Adaptability to shifting priorities enhances the ability to navigate challenging situations with ease. Recognized for reliability, exceptional problem-solving capabilities, and outstanding communication skills, contributing to successful outcomes in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Senior Dispute Analyst
American Express
02.2025 - Current
- Implemented quality assurance measures to maintain accuracy in case documentation and decision-making processes.
- Conducted regular audits of resolved cases to ensure compliance with regulatory requirements and company standards.
- Enhanced dispute resolution efficiency by streamlining processes and implementing new analytical tools.
- Reduced case turnaround time by improving communication between internal teams and external clients.
- Investigated, analyzed, and responded to chargeback and fraud claims from multiple payment processors for various clients
- Became one of the arbitrators and mediators on dispute resolution and negotiation strategies to boost productivity.
- Monitored and identified suspicious transactions using fraud detection tools,minimizing financial loss by 1 Million GBP
- Received special recognition from the director and employee score of 97/100, transitioning to top 5 employees of the team for going over and above given duties such as Identifying dispute abusers and collaborating with teams to define and streamline the process and minimise fraudulent activities on the card holder's end attaining higher target goals,and maintaining the transactional quality of 95%
Dispute Analyst
American Express, AMEX
01.2024 - 02.2025
- Streamlined the documentation process, expediting case resolutions and improving overall client relations.
- Managed high-volume caseloads, ensuring timely resolutions while maintaining accuracy and attention to detail.
- Collaborated with team members to improve dispute resolution processes and increase departmental efficiency.
- Assisted in developing policies and procedures for the dispute resolution department, ensuring compliance with both internal requirements and external regulations.
- Established strong working relationships with internal teams to share information effectively and resolve cross-functional issues quickly.
Payroll Administrator
Wipro (Morgan Stanley )
02.2023 - Current
- Researched on accounts and maintained a report for the tickets created.
- I got trained in multiple domains within the client because of my performance.
- Worked well in a team setting, providing support to other team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Analyzed customer service trends to discover areas of opportunity and provided information to be updated in tools.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Managed employee records on database to maintain accuracy and updated information.
- Trained and mentored new payroll staff to apply best practices and follow department procedures.
- Generated reports to track employee time and attendance.
- Audited timesheets and payroll records for accuracy.
- Assisted with recruitment and onboarding of new employees.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Submitted reports on payroll activities.
Benefits Specialist
Wipro ( ATnT)
07.2022 - 02.2023
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction
- Established warm and friendly rapport whilst interacting with customers
- Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely, first-time resolution
- Managed over 40 customer calls per day
- Answered constant flow of customer calls with minimal wait times
- Participated in team meetings and training sessions to stay informed about Domain updates and changes
- Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
Education
Bachelor of Business Administration: Bachelors of Business - Administration
IITM
Certificate of Higher Education - undefined
Higher Education - undefined
St Cecilia's Public School
Intermidiate -
St Cecilia's Public School
Skills
Active Listening
Accomplishments
- Collaborated with team of 7 in the development of Ticket sweeping team in the client .
1. I've received training in multiple domains, including payroll, HRFS, and health welfare
2. Received the most appreciation calls within the team.
Acomplishments (Amex)
G2L2 Rating both years
Chain breaker award for identifying dispute abusers
Timeline
Senior Dispute Analyst
American Express
02.2025 - Current
Dispute Analyst
American Express, AMEX
01.2024 - 02.2025
Payroll Administrator
Wipro (Morgan Stanley )
02.2023 - Current
Benefits Specialist
Wipro ( ATnT)
07.2022 - 02.2023
Certificate of Higher Education - undefined
Higher Education - undefined
St Cecilia's Public School
Intermidiate -
St Cecilia's Public School
Bachelor of Business Administration: Bachelors of Business - Administration
IITM
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