Darshita Mishra
Indore
Summary
Quality Analyst and Finance Analyst with expertise in conducting quality evaluations and preparing detailed reports. Collaborated with clients and internal teams to ensure adherence to quality standards and service level agreements. Proficient in data analysis, identifying trends, and maintaining accurate records using statistical methods and software. Successfully managed complex customer inquiries, delivering tailored solutions to enhance overall customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Amazon
Remote
09.2025 - 11.2025
- Facilitated order inquiries and product information for US-based customers.
- Utilized CRM software to document customer interactions, requests, and resolutions.
- Escalated complex issues to management for timely resolution.
- Maintained comprehensive knowledge of company products, services, policies, and procedures.
- Processed customer account changes using proprietary software efficiently.
- Responded promptly and professionally to customer emails and phone calls.
Quality Analyst
Arise Virtual Solutions Inc.
Remote
06.2025 - 09.2025
- Audited AI-driven drive-thru interactions to ensure accuracy, compliance, and customer satisfaction.
- Conducted quality evaluations and provided feedback to improve agent performance and AI responses.
- Prepared reports highlighting trends, recurring issues, and process improvement opportunities.
- Collaborated with clients and internal teams to align quality standards, and maintain SLA adherence.
Fincrime Analyst (ID&V)
Revolut Technologies Pvt. Ltd.
Remote
07.2024 - 06.2025
- Reviewed and verified authenticity of identification documents to ensure compliance and security.
- Collected personal and financial information from customers while maintaining accuracy and confidentiality.
- Analyzed data to identify trends, patterns, and anomalies for risk assessments.
- Maintained accurate records of all data collected during analysis processes.
- Utilized statistical methods and software programs to analyze large datasets.
Customer Care Associate
Reliance Jio
Remote
03.2023 - 06.2024
- Developed comprehensive knowledge of products and services to assist customers effectively.
- Implemented feedback collection process, analyzing data to identify trends for service improvements.
- Monitored customer service metrics to ensure compliance with service level agreements and quality standards.
- Managed high volume of inbound customer calls, addressing inquiries and resolving issues promptly.
Quality Analyst
Technotask Business Solutions
Bhopal
10.2021 - 12.2022
- Promoted to Quality Analyst at Meesho within five months of joining.
- Worked as a trainer at Meesho, adapting to company needs and requirements.
- Accrued experience as a Quality Analyst, learning from coworkers and supervisors.
- Filled the role of Customer Service Associate for Swiggy during night shifts, demonstrating adaptability and commitment.
- Enhanced quality assurance processes to improve service delivery and minimize errors, contributing to higher customer satisfaction.
- Developed training materials and facilitated sessions on quality standards and compliance to elevate team performance and adherence to policies.
- Collaborated with team leaders to develop and implement effective quality assurance strategies, resulting in improved customer satisfaction metrics.
Education
Bachelor of Commerce - Economics
Barkatullah University
Bhopal03.2023
GED - Bhopal
Jawaharlal Nehru School
Bhopal03.2020
High School Diploma -
Jawaharlal Nehru School
Bhopal03.2018
Skills
- Quality and data analysis
- Process optimization
- Compliance and risk management
- Issue resolution
- Data security
- Team collaboration
- Customer satisfaction strategies
- Document verification and performance metrics
Languages
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Timeline
Customer Support Specialist
Amazon
09.2025 - 11.2025
Quality Analyst
Arise Virtual Solutions Inc.
06.2025 - 09.2025
Fincrime Analyst (ID&V)
Revolut Technologies Pvt. Ltd.
07.2024 - 06.2025
Customer Care Associate
Reliance Jio
03.2023 - 06.2024
Quality Analyst
Technotask Business Solutions
10.2021 - 12.2022
Bachelor of Commerce - Economics
Barkatullah University
GED - Bhopal
Jawaharlal Nehru School
High School Diploma -
Jawaharlal Nehru School