Surya Prabha J

Was part of Performance and Capacity Management

• Recommended process improvements to continually identify, analyze and fix constraints and challenges for 100+ servers
• Installed 200+ system updates to address vulnerabilities and reduce security issues.
• Investigated 5 critical system issues and implemented resolutions to reduce downtime by 5%
• Optimized 96% of CPU , Disk and Memory over utilization in Windows and UNIX servers to improve performance of analytics systems.
• 98% accuracy on result validation and performed quality assurance to assess accuracy of data.

This is manufacturing Lubrication System. I helped them with consulting and handling customers

• Liaised with more than 50 customer calls per day to increase sales by 10%,
• Handled and trained 15 member sales team to better understand customer needs and recommend appropriate solutions.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Supported 15 clients with business analysis and documentation
• Created monthly forecast templates and resource management allocations for approved projects.

I took career break to take care of twin children. Have seven year gap, however , did manage to do some freelancing and voluntary work for in-laws company.