SURYA PRAKASH GOKARAKONDA

IT DESKTOP SUPPORT

RAJAHMUNDRY

Summary

Accomplished Professional with 5 yrs. of successful career To grow professionally and to contribute to a team in challenging design, implementing, troubleshooting and administrating Domain and Enterprise based Network environments and latest technologies. To establish proficiency in the field of hardware, networking and satisfying career in IT Industry to work in Internet & Intranet enterprise networking environment.

Overview

years of professional experience

Language

years of post-secondary education

Work History

Ecom Express Limit

08.2021 - Current

Principle responsible for providing IT assistance which includes application support, hardware and software installation and troubleshooting
Monitoring, upgrading & debugging all business applications which logged by the client
Taking end to end ownership of end user issues till resolution and followup as mandated by the process requirements
Typically providing technical support for internal and external users through remote services using internal remote tools windows Kaseya Agent , Team viewer sessions
Configuration of POP3, SMTP Service and supporting the client to access mails through
Microsoft Outlook
Submitting Daily, Weekly and Monthly asset reports to Client to track the Asset in location wise
Supervision of 1200 computers with a team of 5 engineers and providing absolute support to applications & systems which deployed
Installed, maintained, and troubleshooting printers
Handling Zebra,Honeywell and TSC printers other handled printers
Handling cisco meraki and access points
Maintain and trouble shoot ISP related connections
Manage and troubleshoot all large center Internet ISP connections
Follow up all DCs and IPS And Large centers assets inventory
Coordinating with infra team network related issues to run smooth operations
Maintain IT related Tasks whole in Hub and as well remote locations
Coordinating with IT service desk and infrateam devops team regarding technical issues.

Diensten Hub Pvt Limited

01.2017 - 08.2021

Responsible for the maintenance in terms of help desk, Network Management, Server
Administration, Software installations & trouble shooting, Hotspot management, CCTV trouble shooting and Extensions configurations & technical assistance
Maintained activities in line with budget requirements
Updated policies to reflect changing demands and improve performance, quality and efficiency of operations
Purchase and oversaw inventory of supplies, tools and equipment
Scheduled maintenance and repair projects to maintain optimal performance of all equipment and systems
Maintained documentation for areas such as orders, activities, schedules and employee performance
Strategic market planning & corporate coverage of Enterprise customers
Achieving Sales, Revenue and Collection targets from the set of corporate
Continuously invest time and effort in Customer engagement to ensure customer satisfaction through real time information and services
Relationship development with key decision makers in the allocated accounts
Executing daily administrative tasks as well as solving network issues
Defined and delivered network strategy and contributed in designing network
Troubleshot and resolved complex network problems
Planned, assessed, and mitigated network risks
Analyzed and corrected network troubles and performance issues
Provided assistance in troubleshooting networking issues and network device hardware failure

Education

B.S.E -

Andhra University, Annamalai University

Skills

Hardware : All types of Servers Desktops and Printers (LINE PRINTERSLASER PRINTERS, MFP’S, SCANNERS & DMP’S)WIPRO Net power ServersIBM X225 ServersOperating Systems : Linux, Ubuntu, Windows XP, Windows 7, Windows 10 &Windows Server 2019Network : Configured, setting and maintaining the network, LAN & HubsSwitches

Additional Information

Possess IT experience which includes experience in installation, commissioning, troubleshooting of various system software, and hardware, System Administration, System Management, and performance analysis, user support for various Linux, Microsoft Platforms. Experienced in Anti-virus installations & patch management. firmware updates, device configuration, installing third party software, printer’s administration