Surya Teja Pullemla
Hyderabad
Summary
Experienced Dynamics 365 Developer with a strong background in Power Platform, Power Automate, and CRM integrations. Adept at customizing and optimizing Dynamics 365 environments and delivering robust solutions. Proven track record in client-facing roles, project management, and team leadership. Exceptional communication and team management skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service
Tezo Solutions Inc
08.2022 - Current
- Solution (Tezo): Developed a Dynamics 365 Customer Service Hub for a large insurance customer base, integrating real-time data from source systems to enhance customer service efficiency
- GLL Customer Service Solution (Tezo): Built a Dynamics 365 Customer Engagement (CE) system from scratch to manage customer ticketing, improving the client's ability to handle customer inquiries and service requests effectively
- Cricket Auction App (Tezo): Worked on a custom Canvas Application for organization to conduct auction for sports events using PowerApps and SharePoint
- Smart Coffee Dispenser (UG): This machine provides four different types of coffee where it can be collected by scanning the Radio-Frequency Identification (RFID) card by using Raspberry PI Pico programmed with micro
- Smart Waste Management System (UG): This can be used in providing assistance to the sanitary workers without any risk for their lives before going to the unknown surroundings., Spearheaded the ", Solution (Jamaica)" project from inception to completion, earning the "Rookie Rockstar" award
- Conducted training sessions for new hires on Dynamics 365 CE, Canvas App, and Microsoft Power Platform
- Played a key role in the sales team by contributing to R&D initiatives and proof-of-concepts, securing new projects
- Achieved seamless integrations between Dynamics 365 CE and platforms like SharePoint, MFiles, Snowflake and Source Servers
- Actively participated in the sports committee, organizing cricket, badminton and table tennis tournaments.
Education
Bachelor of Science - Electronics and Communication Engineering (ECE
Vignan Institute of Technology And Science (JNTU)
Hyderabad06.2022
High School Diploma -
Narayana Junior College
Hyderabad04.2018
SSC -
Narayana E-Techno School
Hyderabad03.2016
Skills
- Technical skills and Abilities
- Fluent in C, Python, C#
- Dynamics 365 CE
- Power Apps and Canvas App
- Power Automate
- Experience in developing cross platform integrations
- Good understanding in Plugins
- Hands on experience with Postman and CRM Web API
- Leadership and Commitment
- Providing strategic solutions with problem solving skills
Certification
Microsoft Certified: Power Platform Fundamentals (PL-900):
Gained expertise in Power Apps, Power Automate, Power BI, Power Virtual Agents, Common Data Service, and AI Builder.
Timeline
Customer Service
Tezo Solutions Inc
08.2022 - Current
Bachelor of Science - Electronics and Communication Engineering (ECE
Vignan Institute of Technology And Science (JNTU)
High School Diploma -
Narayana Junior College
SSC -
Narayana E-Techno School
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