Susan Cherry
Nashville
Summary
Resourceful Administrator recognized for exceptional productivity and efficient task execution. Specialized in workflow management, data analysis, and strategic planning. Proven ability in communication, problem-solving, and time management, driving seamless operations and successful project outcomes.
Overview
18
18
years of professional experience
Work History
HSA Administrator
Elements Financial Federal Credit Union
Indianapolis
10.2012 - Current
- Supported growth of individual HSA accounts from 200 to over 15,000 across 30 companies.
- Onboarded new companies to HSA product, managing application, support, and payroll processes.
- Implemented policies and procedures for HSA product to ensure compliance and efficiency.
- Educated stakeholders on HSA benefits, features, and regulatory requirements.
- Collaborated with BI team to develop automated procedures enhancing HSA support operations.
Senior Customer Service Representative
Fifth Third Bank
Indianapolis
08.2007 - 10.2012
- Enhanced customer satisfaction and retention through proactive account reviews and outreach initiatives.
- Audited customer accounts to identify issues and implement effective solutions.
- Provided existing and prospective customers with essential service or product information for informed decision-making.
- Delivered prompt, friendly, and knowledgeable responses to routine inquiries and service complaints.
Education
High School Diploma -
Southport High School
Indianapolis, IN05-1987
Business Administration And Management
IUPUI
IndianapolisSkills
- HSA administration
- Policy implementation
- Regulatory compliance
- Process improvement
- Payroll administration
- Customer service
- Team collaboration
- Attention to detail
- Problem solving
- Effective communication
Accomplishments
- Three time highly regarded Believe Award winner, chosen from a staff of 200 for outstanding dedication to my role within the company.
Affiliations
- Involved in volunteer work within my community, including the local Library
- adopted baby goats, added to my herd and nursed them to healthy happy lives
Timeline
HSA Administrator
Elements Financial Federal Credit Union
10.2012 - Current
Senior Customer Service Representative
Fifth Third Bank
08.2007 - 10.2012
High School Diploma -
Southport High School
Business Administration And Management
IUPUI
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