Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Crawford

Evansville

Summary

Dynamic OD Technician at Eyeglass World with expertise in patient registration and insurance verification. Proven track record in enhancing customer service and optimizing appointment scheduling. Skilled in cash handling and data entry, consistently exceeding operational goals while fostering a collaborative team environment. Committed to delivering exceptional patient care and support.

Overview

13
13
years of professional experience

Work History

OD Technician

Eyeglass World
Evansville
01.2025 - Current

Schedule appointment, Pre-test patients for the doctor, verify patients insurance, collect copays, answer phones, reminder calls for appointments, file charts, make new charts, fax referrals to other offices, input patients personal and medical history into our computer system assist and working with other Techs and the doctor with what ever is needed.

Optician and Key Holder

Eye Glass World
Evansville
11.2023 - 09.2024

Greet Customers, answer phones, sell glasses and contact to customers, open and close the store, cash handling, data entry, verify deposit, dispense glasses and contacts, check in glasses, call customer about glasses and contact being ready for pick up, adjust glasses, measure pupil distance ,fit glasses to customer, explain the benefits on certain lenses to customer to understand what they need and what is the best fit for them, cleaning the store.

Main Banker and Shift Supervisor

Ellis Park Race Course
Henderson
11.2021 - 06.2023

I worked here for 3 seasons. It was a summer seasonal position. I filled ATMs, cash Kiosks, make cash bags for other departments, counted revenue, did deposits , reconciled and balanced bank, counted and faced money, paid out jackpots and cash tickets, supervised and mentored other employees and cashiers.

Scale House Operator

Mosaic
Henderson
02.2022 - 06.2022

I worked her 2 seasons in the spring. Scaled in and out trucks, filled out paperwork , filed, faxed and data entry, Used formula to calculate weight into tons for loads.

Store Supervisor

Cashland Financial Services
Evansville
11.2011 - 07.2015
  • Cash loans, pawn loans, check cashing, retailed merchandise, cleaned and resold merchandise, money orders, data entry, answered phones, supervised and mentored employees, deposits, ordered money, ordered supply's, reached sales goals, did monthly financial reports, customer service.

Education

High School Diploma -

Webster County High School
Dixon, Kentucky
05-1990

Skills

  • Patient registration
  • Medical data entry
  • Insurance verification
  • Appointment scheduling
  • Customer service
  • Cash handling

Timeline

OD Technician

Eyeglass World
01.2025 - Current

Optician and Key Holder

Eye Glass World
11.2023 - 09.2024

Scale House Operator

Mosaic
02.2022 - 06.2022

Main Banker and Shift Supervisor

Ellis Park Race Course
11.2021 - 06.2023

Store Supervisor

Cashland Financial Services
11.2011 - 07.2015

High School Diploma -

Webster County High School
Susan Crawford