Susan Gayen
Bengaluru
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projec.
Highly motivated,energetic,disciplined,ambitiousand result oriented
Overview
23
23
years of professional experience
Work History
Lecturer of Business Administration
Seventh day pu college ,Frazer town
Bengaluru
06.2016 - Current
- Utilized various technology tools and platforms to enhance student learning.
- Served on academic or administrative committees related to institutional policies, departmental matters and academic issues.
- Led group discussions and activities to stimulate student learning.
- Encouraged student participation and provided feedback to improve student performance.
- Selected, organized and distributed materials and supplies to meet classroom instructional needs.
- Participated in student and faculty events to highlight program offerings, engage students and increase profile on campus.
- Compiled, administered and graded examinations to assess student learning and identify individuals likely to need assistance.
- Developed and maintained course Web sites.
- Encouraged students to think critically and develop problem-solving skills.
- Maintained regularly scheduled hours in order to assist and advise students on class, program, academic and vocational plans.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Service Management and Project coordinator
Accenture private Limited
Bengaluru
07.2007 - 12.2011
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Arranged travel and accommodation for team members and project partners.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Photocopied, distributed and emailed documents to project managers.
Critical Incident Manager
IBM Global Services Ltd
Bengaluru
08.2005 - 09.2007
- Developed highly effective incident response team and trained extensively in preparation for possible events.
- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
- Developed remediation plans for potential incidents ahead of time and made appropriate changes during emergencies.
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Monitored system performance to identify potential issues.
- Helped streamline repair processes and update procedures for support action consistency.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Generated reports to track performance and analyze trends.
Subject Matter Expert
Khoday's Contact Center
Bengaluru
07.2003 - 08.2005
- Monitored and tracked user progress to identify improvement opportunities.
- Improved user productivity and efficiency through system training and support.
- Documented diagnostic results and supported root cause analysis and troubleshooting.
- Managed user accounts, permissions and group policies for optimal system security.
Education
B.Ed - Commerce
Singhani University
Rajasthan MBA - Human Resource Management
Southern Adventist University
TennesseeBBA - Financial Management
Chandigarh University
Ludhiana,punjab12th STD - Commerce
Seventh Day Adventist school
Roorkee10th STD - Commerce
Seventh Day Adventist School
Roorkee Skills
- Entrepreneurship expertise
- Course preparation
- Test administration
- Attendance documentation
- Classroom management
- Academic advising
- Journal publication procedures
- Good Telephone Etiquette
- Analytical and Critical Thinking
- Training and Development
- Active Listening
- Written Communication
- Problem-Solving
- Teambuilding
- Multitasking Abilities
- Teamwork and Collaboration
Timeline
Lecturer of Business Administration
Seventh day pu college ,Frazer town
06.2016 - Current
Service Management and Project coordinator
Accenture private Limited
07.2007 - 12.2011
Critical Incident Manager
IBM Global Services Ltd
08.2005 - 09.2007
Subject Matter Expert
Khoday's Contact Center
07.2003 - 08.2005
B.Ed - Commerce
Singhani University
MBA - Human Resource Management
Southern Adventist University
BBA - Financial Management
Chandigarh University
12th STD - Commerce
Seventh Day Adventist school
10th STD - Commerce
Seventh Day Adventist School