Susan Phipps
Muncie
Summary
Results-oriented Resident Services Specialist with a strong record at Middletown Property Group, excelling in issue resolution and customer support. Known for maintaining a calm, professional demeanor under pressure while fostering tenant satisfaction through effective communication and conflict resolution.
Professional with expertise in customer service, prepared to drive impactful results. Proven track record in enhancing resident satisfaction through exceptional communication, conflict resolution, and problem-solving skills. Recognized for reliability and adaptability to meet changing needs while maintaining high standards.
Overview
22
22
years of professional experience
Work History
Resident Services Specialist
Property Management Company
01.2023 - Current
- Maintained accurate records of tenant occupancy and rental history in accordance with company policies.
- Provided support to residents with general inquiries and concerns.
- Monitored tenant move-in and move-out process; prepared necessary paperwork accordingly.
- Performed administrative tasks including filing documents, answering phones calls, responding emails.
Customer Service Quality Specialist
Apria Healthcare
05.2010 - 01.2023
- Exhibited high energy and professionalism when dealing with clients and coworkers.
- Recorded all process steps and action taken to complete tasks. Logged all pertinent information to effectively manage customer records.
- Quickly and accurately answered clients questions then suggested effective solutions and resolved issues to client satisfaction.
- Trained new personnel regarding company operations, policies and services.
Executive Administrative Assistant
Terri's Consign And Design
09.2003 - 04.2010
- Responded to calls, emails and other correspondence that were escalated to upper management to reach a peaceful resolution.
- Organized and updated schedules for executives and call center personnel.
- Listened to phone messages, read email and replied when possible or relayed to appropriate personnel if unable to assist.
- Successfully interacted with management and office staff to plan and complete all tasks and projects.
Education
High School Diploma -
Delta High School
Muncie, IN05.1984
No Degree - Business Communications
University of Phoenix
Tempe, AZSkills
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Responding to difficult customers
- Patient and Empathetic
- Effective Organization Skills
Timeline
Resident Services Specialist
Property Management Company
01.2023 - Current
Customer Service Quality Specialist
Apria Healthcare
05.2010 - 01.2023
Executive Administrative Assistant
Terri's Consign And Design
09.2003 - 04.2010
No Degree - Business Communications
University of Phoenix
High School Diploma -
Delta High School
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