Susan Richardson
Sellersburg
Summary
Dynamic retail professional with a proven track record at Signet Jewelers Inc., excelling in customer service and team building. Leveraged data analysis and effective communication to enhance operational audits and improve inventory management, ensuring compliance with corporate standards while fostering positive customer relationships. Recognized for leadership in implementing innovative audit technologies.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Retail Auditor
Signet Jewelers Inc.
07.2006 - 09.2024
- Performed Store Operational Audits, verifying and ensuring procedures and policies were accurately completed to company standards.
- Completed District training to aid in Implementation of corporate initiatives.
- Gathered data and analyze for root cause.
- An effective communicator with business partners, adding value to the business, while protecting company assets.
- Project leader in the New Virtual Audit technology.
Store Manager, Sales Operations
Signet Jewelers Inc.
02.1992 - 07.2006
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Butler Traditional High School
Louisville, KY01-1987
Skills
- Customer service
- Team building
- Microsoft Excel
- Effective communication
- Inventory management
- Data analysis
Certification
- Certified Diamontologist
- Professional Level Mentoring Program
- Alteryx Core Certification
Timeline
Retail Auditor
Signet Jewelers Inc.
07.2006 - 09.2024
Store Manager, Sales Operations
Signet Jewelers Inc.
02.1992 - 07.2006
High School Diploma -
Butler Traditional High School
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