Summary
Overview
Work History
Education
Skills
Timeline
Generic

SUSAN SIMPSON

Indianapolis

Summary

Dynamic Patient Access Representative with proven expertise at Community Hospital South, excelling in appointment scheduling and customer service. Adept at maintaining confidentiality and compliance, I effectively managed patient inquiries and streamlined registration processes, enhancing patient flow and satisfaction. Committed to continuous improvement and team collaboration, I ensure seamless operations in fast-paced environments.

Overview

9
9
years of professional experience

Work History

PATIENT ACCESS/Registration Representative

Community Hospital South
Indianapolis
01.2017 - 09.2025
  • Assisted patients with registration and verification of personal information.
  • Managed incoming calls and addressed patient inquiries effectively.
  • Processed insurance information and verified coverage eligibility efficiently.
  • Maintained accurate patient records in electronic health record systems.
  • Coordinated with medical staff to ensure seamless patient flow.
  • Educated patients on hospital policies and procedures during registration.
  • Scheduled appointments and managed patient calendar entries diligently.
  • Supported billing department by collecting necessary documentation from patients.
  • Assisted with scheduling appointments, verifying insurance coverage, and collecting payments.
  • Gathered personal and insurance information from each patient.
  • Maintained confidentiality of all patient information according to HIPAA regulations.
  • Reviewed patient information and verified accuracy of demographic data in order to register patients.
  • Verified patient eligibility for services through various online systems or by calling the insurance companies directly.
  • Provided excellent customer service by answering inquiries and resolving any issues that arose.
  • Communicated effectively both verbally and in writing with patients, families and healthcare professionals in a professional manner at all times.
  • Answered questions about admissions, financial, and hospital policies.
  • Scanned documents into EMR system; updated and maintained files according to established protocol.
  • Adhered to department policies and procedures as well as established safety protocols.
  • Maintained confidentiality of protected health information according to HIPAA guidelines.
  • Utilized knowledge of Medicare and Medicaid regulations to ensure compliance with billing practices.
  • Checked insurance benefits, received payments and provided receipts.
  • Entered all patient information into the registration system accurately and efficiently.
  • Performed accurate cash handling procedures for copayments, deposits, and other transactions.
  • Collaborated with clinical staff members to ensure proper documentation was completed prior to patient being seen by physician or specialist.
  • Ensured that pre-registration activities are completed accurately prior to each appointment date.
  • Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
  • Registered patients for outpatient procedures and emergency services.
  • Welcomed patients to facility and assisted with registration sign-in process.
  • Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
  • Asked various questions from clients to obtain the information necessary for paperwork.
  • Responded to incoming department phone calls and directed callers to appropriate team members based on need.
  • Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
  • Scanned documents and insurance cards to include in patient charts.
  • Greeted visitors and ascertained purpose of visit, issuing needed credentials and directing to appropriate staff or department.
  • Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
  • Provided customer service support and advice on regulations and requirements regarding various registration programs.
  • Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
  • Supported healthcare applications by monitoring security, performance and reliability.
  • Evaluated and recommended upgrades to improve existing computerized healthcare systems.

Education

DENTAL ASSISTANT

PROFESSIONAL CAREERS INSTITUTE
Indianapolis, IN
12-1980

High School Diploma -

PERRY MERIDIAN HIGH SCHOOL
Indianapolis, IN
05-1980

Skills

  • Appointment scheduling
  • Customer service
  • Compliance adherence
  • Confidentiality management
  • Problem solving
  • Attention to detail
  • Time management
  • Team collaboration
  • Conflict resolution
  • Microsoft office
  • Policy enforcement
  • Calendar management
  • Clerical support
  • Meeting coordination
  • Telephone assistance
  • Confidentiality
  • Business operations procedures
  • Teamwork
  • Administrative support
  • Spreadsheet management
  • Hospitality and accommodation
  • Typing speed
  • Set appointments
  • Written communication
  • Continuous improvement
  • Employee communications
  • Multi-tasking
  • Professionalism
  • Scheduling and calendar management
  • Word processing
  • Customer relations and communications

Timeline

PATIENT ACCESS/Registration Representative

Community Hospital South
01.2017 - 09.2025

DENTAL ASSISTANT

PROFESSIONAL CAREERS INSTITUTE

High School Diploma -

PERRY MERIDIAN HIGH SCHOOL
SUSAN SIMPSON