SUSAN SIMPSON
Indianapolis
Summary
Dynamic Patient Access Representative with proven expertise at Community Hospital South, excelling in appointment scheduling and customer service. Adept at maintaining confidentiality and compliance, I effectively managed patient inquiries and streamlined registration processes, enhancing patient flow and satisfaction. Committed to continuous improvement and team collaboration, I ensure seamless operations in fast-paced environments.
Overview
9
9
years of professional experience
Work History
PATIENT ACCESS/Registration Representative
Community Hospital South
Indianapolis
01.2017 - 09.2025
- Assisted patients with registration and verification of personal information.
- Managed incoming calls and addressed patient inquiries effectively.
- Processed insurance information and verified coverage eligibility efficiently.
- Maintained accurate patient records in electronic health record systems.
- Coordinated with medical staff to ensure seamless patient flow.
- Educated patients on hospital policies and procedures during registration.
- Scheduled appointments and managed patient calendar entries diligently.
- Supported billing department by collecting necessary documentation from patients.
- Assisted with scheduling appointments, verifying insurance coverage, and collecting payments.
- Gathered personal and insurance information from each patient.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Reviewed patient information and verified accuracy of demographic data in order to register patients.
- Verified patient eligibility for services through various online systems or by calling the insurance companies directly.
- Provided excellent customer service by answering inquiries and resolving any issues that arose.
- Communicated effectively both verbally and in writing with patients, families and healthcare professionals in a professional manner at all times.
- Answered questions about admissions, financial, and hospital policies.
- Scanned documents into EMR system; updated and maintained files according to established protocol.
- Adhered to department policies and procedures as well as established safety protocols.
- Maintained confidentiality of protected health information according to HIPAA guidelines.
- Utilized knowledge of Medicare and Medicaid regulations to ensure compliance with billing practices.
- Checked insurance benefits, received payments and provided receipts.
- Entered all patient information into the registration system accurately and efficiently.
- Performed accurate cash handling procedures for copayments, deposits, and other transactions.
- Collaborated with clinical staff members to ensure proper documentation was completed prior to patient being seen by physician or specialist.
- Ensured that pre-registration activities are completed accurately prior to each appointment date.
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
- Registered patients for outpatient procedures and emergency services.
- Welcomed patients to facility and assisted with registration sign-in process.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Asked various questions from clients to obtain the information necessary for paperwork.
- Responded to incoming department phone calls and directed callers to appropriate team members based on need.
- Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
- Scanned documents and insurance cards to include in patient charts.
- Greeted visitors and ascertained purpose of visit, issuing needed credentials and directing to appropriate staff or department.
- Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
- Provided customer service support and advice on regulations and requirements regarding various registration programs.
- Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
- Supported healthcare applications by monitoring security, performance and reliability.
- Evaluated and recommended upgrades to improve existing computerized healthcare systems.
Education
DENTAL ASSISTANT
PROFESSIONAL CAREERS INSTITUTE
Indianapolis, IN12-1980
High School Diploma -
PERRY MERIDIAN HIGH SCHOOL
Indianapolis, IN05-1980
Skills
- Appointment scheduling
- Customer service
- Compliance adherence
- Confidentiality management
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Conflict resolution
- Microsoft office
- Policy enforcement
- Calendar management
- Clerical support
- Meeting coordination
- Telephone assistance
- Confidentiality
- Business operations procedures
- Teamwork
- Administrative support
- Spreadsheet management
- Hospitality and accommodation
- Typing speed
- Set appointments
- Written communication
- Continuous improvement
- Employee communications
- Multi-tasking
- Professionalism
- Scheduling and calendar management
- Word processing
- Customer relations and communications
Timeline
PATIENT ACCESS/Registration Representative
Community Hospital South
01.2017 - 09.2025
DENTAL ASSISTANT
PROFESSIONAL CAREERS INSTITUTE
High School Diploma -
PERRY MERIDIAN HIGH SCHOOL