Susan M. Hamilton
Highland
Summary
Detail-oriented editor with 22 years of experience in refining operations manuals and training materials. Expertise in proofreading and formatting materials to produce high-quality content on time, leading to enhanced client communications and operational efficiency. Strong organizational skills and dedication to teamwork drive successful project outcomes.
Overview
38
38
years of professional experience
Work History
Editor
iFranchise Group
05.2004 - Current
- Managed the editing process from initial draft through final publication, meeting strict deadlines
- Edited and proofread content for grammar, spelling, punctuation, clarity, and style, enhancing the quality of operations manuals for clients
- Ensured adherence to editorial guidelines and maintained consistency in tone and voice across all publications
- Collaborated with writers to refine their work by providing constructive feedback on structure, organization, and content
- Formatted manuals with client logos and color schemes, integrating visuals and forms to enhance overall presentation and user engagement
- Coordinated administrative tasks, organized meetings and group lunches, and maintained project tracking spreadsheets to support team efficiency
Administrative Assistant
Amoco Corporation
Chicago
06.1988 - 04.1998
- Provided administrative support, including typing/proofreading documents, scheduling meetings, and managing calendars.
- Coordinated travel arrangements and itineraries for staff, ensuring timely arrivals and adherence to budget.
- Handled incoming calls, efficiently directing callers to appropriate departments or employees to improve response times.
- Greeted visitors professionally, addressing inquiries and directing them appropriately.
- Maintained organized filing systems for quick access to essential documents.
- Monitored office supplies inventory to maintain adequate stock levels.
Education
Some College (No Degree) - Secretarial
Robert Morris College
Chicago, IL06-1988
Skills
- Content editing and proofreading
- Attention to detail
- Administrative expertise
- Organizational skills
- Team collaboration
- Document formatting
- Spelling proficiency
- Microsoft 365 and Adobe Acrobat
Timeline
Editor
iFranchise Group
05.2004 - Current
Administrative Assistant
Amoco Corporation
06.1988 - 04.1998
Some College (No Degree) - Secretarial
Robert Morris College