Susanta Rana

Team Leader

Wipro Technologies Ltd

Bhubaneswar

11.2021 - Current

Transitioned end to end delivery of Quantum Migration in Wipro
Act as a SME of Quantum application and Quantum is backbone of Wipro
Working as a Team Leader to identify the application defects and planning to mitigate the defects for smooth operation
Ticket analysis conducted every month to drive automation by changing processes, removing catch & dispatch time hence reducing cost and improve efficiency
Performed high-level assessment of the business, functional, technical, and nontechnical requirements of the project
Shown strong leadership skills to motivate team effectively and to ensure that all employees have the knowledge they need to do their jobs well
Review overall project status to ensure counterparts/teams are kept informed of changing plans and delivery issues
Take corrective action when team members fail to meet deadlines, remain within budget, or perform at the required standard
Maintain and achieve the quality goals
Make appropriate business decisions regarding scope changes and adjust resources and deadlines accordingly
Lead the performance management activities including performance and development planning, performance review and appraisals, recognition, and coaching
Ensuring targets are met every quarter, reducing cost through pyramid model and improving efficiency
Participate in CAB calls with technical teams to understand changes and take corrective measures
Experience of working effectively within a team and collaborating with others to achieve a goal
Excellent organisational skills with the ability to multi-task
Knowledge and understanding of best practice frameworks (such as ITIL,) for the delivery
Sound knowledge and experience of supporting range of IT applications, platforms and technologies
Experience of developing professional and effective working relationships with customers and key stakeholders
Monitoring and evaluation of KPIs indicators, defining activities to maintain objectives
Management of 24 hours service desk
Trouble shoot and Log Debug Experience
Always maintain 100% SLA adherence to customer SLA and also Instantaneous response to the incidents reported via emails/calls and clear/quality documentation of updates in all tickets
Create and share L1& L2 troubleshooting documents for junior team members
Execution of Business continuity test activities
Coaching and mentoring team members
Reporting back to senior leadership on performance