Susanta Kumar Maharana
Cuttack
Summary
Analytical and detail-oriented design engineer with a strong desire to excel in the supply chain domain. Skilled in comprehending customer design specifications and effectively communicating them to project teams. Committed to ongoing professional development, as evidenced by certifications in data science & analytics. Seeking a challenging position to leverage expertise, drive innovation, and contribute to organizational success.
Overview
2025
2025
years of professional experience
Work History
Software Solution Engineer -ll
Navi Technologies
06.2023 - Current
- Resolved complex issues by utilizing strong analytical skills and innovative problem-solving techniques.
- Increased customer retention rates with proactive account management strategies focused on addressing potential concerns before they escalated into problems.
- Delivered comprehensive technical support to customers, ensuring prompt resolution of issues and increased client satisfaction levels.
- Reviewed problem logs to identify recurring problems and coordinated issue resolution activities.
- Collaborated with key stakeholders across various departments to promote a culture of innovation within the organization, leading to the successful adoption of new tools and technologies.
- Developed conversion and system implementation plans.
Product Solution Engineer
Futurz Staffing Solutions Pvt. Ltd(Instakart Services Private Limited)
8 2022 - 05.2023
- Collaborated on ETL (Extract, Transform, Load) tasks, maintaining data integrity and verifying pipeline stability
- Employed data cleansing methods, significantly Enhanced data quality
- Prepared documentation and analytic reports, delivering summarized results, analysis and conclusions to stakeholders
- Used Bash/Linux shell scripting and Python to design and update databases
- Created optimal technical solutions to user needs with in-depth system analysis
- Resolved complex business issues, proposing long-term solutions to avoid repeat problems
TechOps Engineer Paytm
One97 Communications Limited
03.2021 - 04.2022
- Analysed and tracked data to prepare forecasts and identify trends.
- Troubleshot problems and diagnosed system faults.
- Identified issues, analysed information and provided solutions to problems
- Identified department priorities and devised implementation strategies to solve recurring database issues
- Management, changemanagement and incident management
- Drove operational improvements to achieve impressive business results
- Maintained consistent database security and integrity.
- Collaborated cross-functionally with business analysts, developers and testers
- Improved reliability of internal software, systems and order processing
- Produced key measurement reports to monitor service levels, identify trends and perform root cause analysis
- Utilised data modelling knowledge and statistical analysis to note trends and draw conclusions
- Developed SQL queries to obtain complex data from tables in remote databases.
Production Solution Engineer
Grofers India Pvt Ltd
06.2018 - 02.2021
- Working on supply tech in,
- Majorly worked on Automating and Optimizing warehouse workflows using Python and Shell Scripting
- Involved in Deployment using Jenkins
- Monitoring applications Servers using Grafana and Prometheus
- Writing Complex Query using (Mysql,PostgreSQL,Oracle) for reporting
- Majorly worked to solve daily Production issues
- Involved in monitoring and investigating job failure
- Working closely with the DATA team
- Tracking log files and monitoring and growth of log files.
Software Engineer
Flipkart | Bengaluru, Flipkart India Pvt Ltd
05.2017 - 06.2018
- Resolving the issue within the time and escalating to the appropriate level if necessary, initiating through Hangout with the required devteam to fix the issue if necessary
- Evaluated functionality and performance of existing software to best target new releases
- Wrote maintenance procedures for software to help users and administrators get the most from designs
- Reduced bugs through automation.
- Resolved Jira tickets with comprehensive bug fixes.
- Modified and wrote shell scripts as per the requirement of the team.
Education
B-TECH - Electrical EngineeringOrissa
Engineering Collage
01.2014 - 01.2005
Skills
Python
Accomplishments
- Steps(https://www.linkedin.com/learning/certificates/af9661ae98a11ddaa3c65d469c25d5040c5e8ae3428f75017ca1ac4fb057e2dd)
- A Day In The Life of a Data Scientist(https://www.linkedin.com /learning/certificates/ebccbd698ff2bbe65a716e2472a8a0c255822bdb976c27a17c2c640bcc264629)
- The Non-Technical Skills of Effective Data
- Scientists(https://www.linkedin.com/learning/certificates/347b4c069115e1f6c9b7f3f59039130138714cdde1b02d406de537
Timeline
Software Solution Engineer -ll
Navi Technologies
06.2023 - Current
TechOps Engineer Paytm
One97 Communications Limited
03.2021 - 04.2022
Production Solution Engineer
Grofers India Pvt Ltd
06.2018 - 02.2021
Software Engineer
Flipkart | Bengaluru, Flipkart India Pvt Ltd
05.2017 - 06.2018
B-TECH - Electrical EngineeringOrissa
Engineering Collage
01.2014 - 01.2005
Product Solution Engineer
Futurz Staffing Solutions Pvt. Ltd(Instakart Services Private Limited)
8 2022 - 05.2023
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