Suseendar Dharmaraj

• Played a key role in CIG (Cloud Integration Gateway) upgrade projects, managing configurations, testing, and smooth cutover of integration between SAP Ariba and ERP systems.

• Demonstrated expertise in core administration, managing user, catalog, site, forms C extensions, email notifications, customization, and reporting.

• Designed and maintained Approval Workflows and Role Assignments, streamlining procurement operations.

• Functional knowledge across Procure-to-Pay (P2P) modules – Requisitions, Purchase Orders, Invoicing, Invoice Reconciliation, Receiving, and Guided Buying.

• Managed catalog, overseeing creation, updates, validation, and troubleshooting to ensure seamless operations.

• Experience with Spend Visibility – generating public and pre-packaged reports for analytics and reporting.

Led deployment activities, including end-user training and UAT coordination.

• Developed and maintained Root Cause Analysis (RCA) documents, end-user manuals, and issue-resolution logs. •Hands-on experience with SAP Ariba–ECC integrations, ensuring smooth data flow and alignment across systems.

• Delivered L3-level support for SAP Ariba Business Network, addressing service requests (SRs) raised by global customers through SAP Launchpad.
• Worked closely with SAP Global Support and Development teams to analyze, escalate, and resolve complex issues, ensuring minimal business disruption.
• Conducted in-depth RCA (Root Cause Analysis) and applied configuration or backend fixes to resolve recurring or high-impact incidents.
• Managed support across multiple time zones and regions, ensuring SLA adherence and high customer satisfaction.
• Specialized in resolving issues related to supplier onboarding, PO/ASN transmission failures, invoice errors, and cXML-based document flows. Utilized tools like Ariba Network, SAP Launchpad, CIG, and backend log analysis to troubleshoot integration and data flow issues. Maintained precise documentation and knowledge articles to support recurring issue trends and process improvements. KeyAchievements:
• Maintained 100% SLA compliance for global SRs with high-quality resolution standards. Recognized for accuracy, speed, and collaborationwith internal SAP teams during major incident handling.
• Supported continuous improvement by sharing feedback with SAP Product and QA teams for platform enhancements. Compucom Systems INC-Imp

• Acted as Functional SME for SAP Ariba Procurement solutions – configuration, customization, and integration with SAP ECC. Delivered 3 full-cycle E2E SAP Ariba implementations in client-facing roles, covering P2P modules, Catalogs, Approval Workflows, and Integration.
• Conducted client workshops, requirement gathering, BBP preparation, configuration, functional specs, test scenarios, and UAT execution.
• Created and maintained integration specification documents, supported test data creation, and conducted end-user trainings.
• Designed and implemented approval workflows, userroles, and catalog management in downstream modules.
• Delivered supplier enablement across all phases – Catalog (hosted/PunchOut), PO (email, cXML, EDI), and Invoicing (PO Flip, cXML, EDI).
• Tracked enablement progress, conducted suppliertraining via webinars/1:1 calls, and maintained accurate documentation.