Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

SUSHAMA YADAV

Gorakhpur

Summary

Dedicated professional with strong active listening and customer service skills. Experienced in resolving issues effectively to enhance customer satisfaction and drive positive business outcomes. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

2023
2023
years of professional experience

Work History

Customer Service Executive

City mall
Gorakhpur
01.2022 - 02.2023
  • Monitored customer feedback regularly to identify areas for improvement in services offered.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Developed strong relationships with customers by providing knowledgeable advice on products and services.

Teaching Professional

Private School
Gorakhpur
  • Supported English Language Learners in developing their language proficiency.
  • Developed and implemented creative lesson plans to engage students in active learning.
  • Collaborated with administrators, faculty members, parents, and community partners to support student success.
  • Provided individualized instruction for struggling students.

Education

Bachelor of Arts - Ancient History,political science,Sociology

SIDDHARTH UNIVERSITY KAPILVASTU, SIDDHARTH NAGAR UP
UTTARPRADESH GORAKHPUR
06-2023

Skills

  • Active listening
  • Customer service
  • Problem resolution
  • Public speaking
  • Data analysis
  • Good Telephone Etiquette

Languages

English,Hindi
First Language

References

References available upon request.

Timeline

Customer Service Executive

City mall
01.2022 - 02.2023

Teaching Professional

Private School

Bachelor of Arts - Ancient History,political science,Sociology

SIDDHARTH UNIVERSITY KAPILVASTU, SIDDHARTH NAGAR UP
SUSHAMA YADAV