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Sushank Dhar
Associate Program Manager
Faridabad,HR
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Associate Program Manager
Denave India Private Limited
Noida, Uttar Pradesh
10.2020 - Current
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Drive end -to -end Demand generation motion for tele services, leveraging Digital Marketing, Analytics & Telesales with a clear focus on impacting sales outcome
- Design Strategies on program approach, ensure effective execution & focus on continuous process enhancements
- Drive a team of energetic inside sales team
- Area Mapping, cold calling, prospecting, negotiation, freezing commercials and closing deals with necessary documentation.
- Prospect relentlessly to build pipeline and build strong personal relationships with prospects
- Be proactive about solving problems even if its outside of your area and be ready to take on additional initiatives and responsibilities as they emerge
- Seek out opportunities to be a leader and do everything you can to help the team achieve its larger objectives.
- Training and enhancement for inside sales agents
- Design and implement Digital Marketing framework to find the next customer
B2B Operation Manager
Navigant Technologies
New Delhi, New Delhi
08.2018 - 07.2020
- Drove operational improvements which resulted in savings and improved profit margins.
- Led B2B teams in delivery of Lead Generation, Demand Generation & Marketing activities in different projects, resulting in achieving great customer satisfaction thus increase in business opportunities.
- Provide strong, dynamic leadership that mentors, develops, and guide team members
- Managing the whole team B2B projects for the company like Sify Technologies, Stratasys, MSC Software, ICRA, HCl - IOT WORKS, KPISOFT, Business Gateways and future projects we would be getting.
- Deliver results for key performance indicators to meet and exceed clients and company’s goals and expectations
- Proactively identify bottlenecks in the sales process and find ways to reduce them to make the sales team to produce higher productivity
- Work alongside the clients of every B2B Project to define quarterly objective, standardize business reporting, creating dashboards and making strategies for the renewal of the contract
- Monitors and analyses performance, sales, and service incrementally to increase results
- Increase sales productivity by simplifying processes and implementing sales automation tools like CRM, LinkedIn Sales Navigator, email prospecting etc
- Manage metrics/ analytics programs to help sales leaders make data-backed business decisions
- Lead and implement new technology and modern techniques to bring upon continuous improvement enhancing productivity and efficiency.
- Optimize lead qualification and scoring
- Establish standard operating procedures, develop and implement approved process and/or operational improvements and verify adherence to policy
- Help promote a company culture that encourages top performance and high morale.
- Manages the hiring, retention, performance management and succession planning
- Managed good communication and interpersonal skills to help the different parts of an organization work together. Their job includes creating a positive culture where the work can get done. They facilitate communication between employees
and departments.
Senior Manager - Inside Sales
Loconav
Gurgoan, Haryana
11.2017 - 08.2018
- Lead a team of 6 inside sales executives for PAN India.
- Responsible for creating 1st level contact with existing lead in CRM through calls & emails. Dispose all leads in CRM in accordance with workflow for tracking and reporting purpose.
- Need to present & demonstrate Loconav's value proposition to prospects via calls/email. Generate and qualify leads.
- Follow qualification process for opportunities generated and build a pipeline and achieve assigned targets.
- Close deals up to a certain threshold and pass the deals to the direct sales team for closure.
- Meet or exceed monthly activity, opportunity and revenue targets
- Generate and maintain a healthy pipeline to ensure adequate number of qualified opportunities to work on for direct sales team.
- Work cross-functionally with Direct sales team, operation teams and adhere to drive revenue and good customer experience.
- Maintain up-to-date knowledge of Loconav's competitive positioning and provide feedback for product enhancement.
Business Development Executive
Quatrro Global Services Pvt. Ltd
Gurgoan, Haryana
04.2015 - 04.2017
- Providing essential sales support to BD Managers in US through in-depth research work on targeted market, industry, companies and management.
- Intelligence gathering on customers, competitors & companies through research work
- Generating leads through research & cold calling using Salesforce.
- Managing database of prospective clients
- Converting suspects into prospect by setting up meeting with the clients
- Work directly with the US sales team to pre-qualify the leads
- Participate in prep and client calls to provide intelligence on the prospects and companies
- Company profiling based on the web research
- Participating in the client calls with the US sales team.
- Got an opportunity to work the marketing team to support the business development team for lead generation.
- Making collaterals, whitepapers, Emailer's, content writing.
- Digital marketing campaign management - Email, social media, SEO & website optimization.
- Demand Generation drip campaigns.
- Paid tool management like LinkedIn ads, Facebook ads & microsoft Paid ads.
- Developing Business marketing Plan for the whole year to drive marketing efforts.
Corporate Account Executive
Ingram Micro Pvt. Ltd
New Delhi, New Delhi
04.2014 - 04.2015
- Generating leads in corporate sectors for Mobile phones, Tabs & Laptop.
- Attending appointments with the clients
- Doing need analysis to pitch the right product for the company.
- Involved in achieving monthly, quarterly and yearly sales revenue.
Process Advisor
Barclays Shared Services
Noida , Uttar Pradesh
05.2011 - 12.2013
- Virtual contact services, sales, customer service, fraud detection for Barclaycard UK.
- Responsible for providing accurate information on Customer's day to day queries for their Barclaycard.
- Selling insurance like CPP & IPP to the existing and new customers
- Responsible for providing end to end services to the customers and meeting sales target on daily and monthly basis.
- Coordinates with various department such as Fraud Detection, dispute management in order to provide satisfactory services to the customer.
- Making Daily/Weekly reports on sales for the team and help them in meeting the team targets.
- After working in sales for 11 months, I got an opportunity to work with retention department.
Customer Service Associate
Convergys Ltd
Gurgoan , Haryan
01.2010 - 04.2011
- As a customer service executive, the prime responsibility included helping the customers with regards to their accounts in the most efficient, accurate and friendly manner.
- Had the opportunity to be trained across multiple LOBs
- The position entailed hardcore sales for UK partners across multiple products
Education
BE - Information Technology - IT
MIET Gondia
Gondia, Maharasthra 04.2006 - 04.2010
Skills
Business acumen & organizational skills
Additional Information
- Quality Lean Training
- Microsoft Excel Training
- Microsoft Powerpoint
- Exposure in Implementing CRM in organization
- Represented College & School in Cricket & Basketball Tournaments
- Member of NCC in School(National Cadet Crop), Attended Republic day Parade.
- Participated in SMRITI 2010, a Software exhibition.
Personal Details
- Date of Birth - 29/03/1988
- Father's Name - Sudesh Kumar Dhar
- Sex - Male
- Marital Status - Married
- Nationality - Indian
Hobbies
I absolutely love cooking. I can merrily state that my kitchen is my playground in every sense! My mother has always been a wonderful cook, and I feel she is my inspiration. Honestly, I find cooking very therapeutic and look forward to planning my meals every day. Besides, my family and friends have always been very patient and supportive, and happily turn into guinea pigs for my experimental recipes! It’s only due to their encouragement and constructive criticism that I’ve gotten better at my hobby.
Other than cooking, I enjoy playing sports like football and cricket. I have represented my school and college in both state and national level tournaments. I honestly believe that my happy hormones are activated every time I am on the playground. Once I discovered the effect sports had on me, it was tough to give up. I still play cricket once a week on Sunday at the local club. I look forward to these evenings with my team and it keeps me fit both physically and mentally. I am also the Vice captain of the my current team "IKVAT Cricket Club" You can check out pictures of me and my teams on my social media handles like "Cricheroes"
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