Sushank Jena
Patiala,PB
Summary
Dynamic Community Manager with expertise in community engagement and event coordination. Proven ability to enhance resident satisfaction and retention through effective communication and performance management strategies.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Community Manager
Curo Homes Pvt Ltd
11.2023 - Current
- Developed community engagement strategies to enhance resident satisfaction and retention.
- Coordinated events and activities that fostered relationships among residents and local businesses.
- Managed communication channels, addressing resident inquiries and concerns promptly.
- Collaborated with marketing teams to promote community initiatives through social media platforms.
- Conducted surveys to assess resident needs, implementing feedback into community programs.
- Trained and guided new team members on community policies and procedures.
- Analyzed community engagement metrics to refine outreach efforts and improve participation rates.
Deputy Manager
HDFC BANK Ltd.-INDIA
09.2017 - 05.2023
- Managed daily banking operations, ensuring compliance with regulatory standards.
- Led team initiatives to enhance customer service and improve client satisfaction scores.
- Streamlined loan processing procedures, reducing turnaround time for approvals.
- Mentored junior staff on financial products and cross-selling strategies to drive sales growth.
- Analyzed market trends to inform strategic decision-making and product development initiatives.
- Collaborated with cross-functional teams to implement process improvements and enhance operational efficiency.
- Developed training programs for new hires, fostering a culture of continuous learning and development.
Sports Reporter
Sambad News Rourkela
06.2009 - 06.2016
- Reported on local and national sports events, delivering timely updates and in-depth analysis.
- Conducted interviews with athletes and coaches, extracting insights for feature stories.
- Collaborated with editorial team to create engaging content across multiple platforms.
- Researched and verified facts to ensure accuracy in all published articles.
- Developed strong relationships with local sports organizations to enhance coverage opportunities.
- Mentored junior reporters, providing guidance on writing techniques and interview strategies.
- Led investigative pieces that uncovered issues within local sports programs, driving community awareness.
- Utilized storytelling skills to provide vivid descriptions of live events, creating an immersive experience for readers who could not attend games themselves.
- Revitalized community sports coverage by increasing assignments and revamping quality standards.
- Participated in editorial meetings to pitch new story ideas based on emerging trends or developing news stories within the world of sports.
Education
Bachelor -
Ispat College
Rourkela07-2008
10+2 -
Ispat College
Raurkela, India05-2005
Skills
- Community engagement
- Staff training
- Employee performance management
- Daily operations management
- Property inspections
Affiliations
- Lions Club
- National Association of Social Workers
Certification
- Certified Business Analyst from Simpli Learn in @023
Football , Cricket and Hockey
Love for outdoor games
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Oriya
Advanced (C1)
Timeline
Community Manager
Curo Homes Pvt Ltd
11.2023 - Current
Deputy Manager
HDFC BANK Ltd.-INDIA
09.2017 - 05.2023
Sports Reporter
Sambad News Rourkela
06.2009 - 06.2016
Bachelor -
Ispat College
10+2 -
Ispat College