Sushant Bhushan
Ghaziabad
Summary
Proven ability in the computer services industry with a focus on enhancing skills and knowledge to align with organizational goals. Committed to achieving excellence through the implementation of new technologies that drive business improvement. Strong track record of consistent success in delivering results and fostering a positive work environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
System Analyst 3 - IT
ORACLE
Bangalore
11.2023 - Current
- Performed end-to-end domain refresh and replication activities across Linux and Windows-based environments to synchronize non-prod systems with production data.
- Automate repeated tasks through Bash, which are done on multiple servers during any refresh or replicate project.
- Executed pre-refresh, execution, and post-refresh validation steps on both platforms, ensuring data integrity, application accessibility, and configuration consistency.
- Managed filesystem-level copies, mount validations, and symbolic link updates on Linux servers; ensured correct drive mappings, shares, and permissions on Windows hosts.
- Validated and corrected environment-specific configurations, including DNS entries, host files, and service endpoints post-refresh.
- Handled user and group management, file ownerships, and permission corrections on Linux using commands like chown, chmod, and usermod post-refresh.
- Ensuring that provisioning services allow BM capacity to reach allocation wherever needed.
- Looking at provisioning GPU/HPC machines and ensuring they are coming to the right pool for GPU performance and burn-in tests, called CPV.
- We need to ensure that the failed tests from automation are being worked on manually to get them triaged and well allocated in customers' pool.
- Monitoring the coming alarms and ticket queues to see what can be done to ensure the services.
Technical Specialist
HCL Technologies
Greater Noida
06.2021 - 11.2023
- Handling periodic patch updates and OS upgrades on Linux machines manually, with the BigFix automation tool, and Ansible.
- Automating repeated tasks on multiple machines through Ansible and Bash script. I have been scheduling multiple jobs, such as user creation, patch updates, software installation, sudo permissions (fresh or edit), pushing scripts, and monitoring implementations, etc.
- Working with the AWS team on AWS administration and automation tasks. VM provisioning, design, and oversight of cloud technologies to meet business and customer needs.
- Taking care of Linux domain tasks such as installation, disk management, user and permission management, OS firewall management, and VA remediation.
- Zabbix implementation management, from permission to onboarding. Attending discovery calls with clients in order to onboard them on the tool.
NOC Support Engineer
DCM Data Systems
Gurugram
06.2016 - 09.2017
- 24x7 Monitoring Alerts and taking helpdesk calls for password reset and L1 level troubleshooting.
- Working on Monitoring tools like Nagios, Solarwinds and ticketing tool, Service Now.
- B2B US NOC support with Genuine parts company.
- Keeping an eye on emails which are being received from clients and need to be responded.
- Quality of call closure & ensuring SLA adherence. Handling Incident Management which includes SLA Tickets, and Reporting.
- Handling the escalations which are being related to Severity calls and Pulling out the reports, maintaining the database.
Customer Support Associate
Convergys Inida Pvt Ltd
Gurugram
11.2015 - 06.2016
- Supporting U.S. West and Southwest customers on chat for the process of AT&T.
- Handling frequent chats related to billings and technical issues.
- Supporting them in technical term and generating business for the company is the main KRA comes for my profile.
- As of now been true to the expectation of customers and my seniors. Had great experience in customer handling.
Implementation Engineer/BDM
MyClassBoard Educational Solution Pvt. Ltd
Lucknow
03.2015 - 10.2015
- Working on portals and portlets development and taking care of implementation.
- Contributing sales to the organisation took me into Business development and got promoted as Business Development Manger.
- Giving demos of company’s school management software and getting it implemented in various organizations after getting the go ahead on proposals given by me to them.
- Giving the technical support to the schools which were sold by me or given to me directly by the company. Basically taking care number of schools of Allahabad, Lucknow, Jhansi, Delhi, Chhatissgarh online/offline.
- Travelled frequently out of city/state to give the support/trainings to various schools’ staff.
E-Learning Support Engineer
Next Education India Pvt. Ltd
Allahabad
03.2013 - 03.2015
- In Next Education India Pvt. Ltd. Worked on Debian server. Managed Uploading content, Replicating content on clients through server. Performed hardware and network related troubleshooting.
- Generated & submitted Daily usage reports in the school.
- Conducting trainings for all the teachers in the school, performed several demos of companies’ products and content among teachers and students.
- Been promoted as a roaming E-Learning Support Engineer/Acting Team leader. After getting promoted, was taking care of 22 E-learning support engineers under me and even taking care of all the clients in Allahabad, Kanpur and Varanasi region.
- Beyond my key responsibilities i always tried to give more clients to Next Education India Pvt. Ltd so I kept visiting to various schools for technical support and solutions.
Education
Post Graduate -
Jodhpur University
Jodhpur, Rajasthan06.2014
MBA - IT & Marketing
IIBM
Allahabad, Uttar PradeshSkills
- AWS EC-2 Management like launching machines, changing their states, taking snapshots of volumes, attaching volume with restoring snapshots, managing AMIs and changing instances' states and performing operations through putty, Managing security groups, managing nodes with Load balancers
- Hands on experience of Installing and configuring monitoring tools implementation like Zabbix
- Automating tasks with the help of bash, ansible and terraform
- Using docker and Git
- Good knowledge of adding volumes, increasing swap memory, partition and LVM over AWS console
- Good experience handling PV, VG and LVs OS update and upgrading
- Automating stuff with the help of ansible and bash script
- User Management, Firewall-cmd, iptables, ufw, yum Working experience on EC-2 instance
- IPA LDAP/DNS and traditional DNS provision and management
- Familiar with ticketing tools like Connectwise, Salesforce & Service now
- Hands on experience of working through Ansible
- Permissions (fresh or edit), pushing scripts, monitoring implementations, etc
- Working with AWS team on AWS administration and automation stuff VM provisioning, design and oversight of cloud technologies to meet business/customer needs Have recently started working through terraform for new environments
- Taking care of Linux domain tasks as installation, disk management, Users and permission management, OS firewall management, VA remdiation
- Zabbix implementation management from permission to on-boarding Attending discovery calls with clients in order to onboard them on the tool
- ELK (Elasticsearch, Logstash/filebeat and Kibana) setup and configuraton as per the project requirement
- Collaborating with AD, Linux and DB team to distribute the tasks accordingly
- Joining Linux machines with domain and managing antiviruses
- Managing LVM increase/resize related tasks
- Working on docker/kubernetes at times as per requirement
- IPA LDAP provision and management
- Handling periodic patch updates and OS upgradation on Linux Machines manually and with Bigfix automation tool and ansible
- Setting up squid proxy for different environments for applying temporary Internet
Certification
• AWS Solution Architect Associate Certified by AWS.
• Red Hat System Administrator Certified by Red Hat, 2019.
• O Level in Hardware and Networking, NEILT, 2013.
• Red Hat System Administrator Certified by Red Hat, 2019.
• O Level in Hardware and Networking, NEILT, 2013.
LANGUAGES
Hindi, English
PERSONAL INTERESTS
Writing Stories, poems & couplets, Listening to music.
DECLARATION
I, Sushant Bhushan, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief. Sushant Bhushan Noida, Uttar Pradesh
Timeline
System Analyst 3 - IT
ORACLE
11.2023 - Current
Technical Specialist
HCL Technologies
06.2021 - 11.2023
NOC Support Engineer
DCM Data Systems
06.2016 - 09.2017
Customer Support Associate
Convergys Inida Pvt Ltd
11.2015 - 06.2016
Implementation Engineer/BDM
MyClassBoard Educational Solution Pvt. Ltd
03.2015 - 10.2015
E-Learning Support Engineer
Next Education India Pvt. Ltd
03.2013 - 03.2015
Post Graduate -
Jodhpur University
MBA - IT & Marketing
IIBM