SUSHANT
Karnal
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
13
13
years of professional experience
Work History
Manager –Sales & Customer Service
Vodafone Idea Limited
2023.02 - 2024.04
- Responsible for Sales, Service & Extension area Collection
- Monitoring on 13 VI mini stores in assign territory for Prepaid, Postpaid & VAS sales
- Committed to providing excellent customer service and follow-up timely to avoid any further delay
- Generating corporate leads through direct visit to market
- Review team performance and provide training and guidance to team members
- Should be prepared to travel across the zone to develop a market.
- Accomplished multiple tasks within established timeframes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cross-trained existing employees to maximize team agility and performance.
Relationship Manager_ Personal Loan & Business loan
Hero Fincorp
2020.11 - 2022.08
- Responsible for sales, Service and collections of Personal loan & Business loan
- Monitoring DSA Channel partners of multiple city’s in Haryana for generate open market personal loans and business loans leads
- Handling 7-8 district of Haryana with 8-10 Sales executive
- Responsible of collection for first 6 installments
- Update branch with current status of file
- Cross-selling of personal loan, salaried loan, Business loan & Insurance Products etc
- Working on Finnone and SFDC (Sales Force Dot Com)
- Cross-selling of Home loans & Insurance Products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Assistant Manager in Credit Cards Sales
Bajaj Finance Limited
2018.12 - 2020.11
- Monitoring on 15 FOS for Generate Credit cards leads and closed within TAT
- Responsible for Sales, Service & Extension area Collection
- Handling all kind of customer service given at assign area
- (KARNAL, KAITHAL, KURUKSHETRA)
- Handling all kind of Insurance issues & EMI Card issues
- Working on Finnone and SFDC(Sales Force Dot Com)
- Cross-selling of personal loan, salaried loan, Business loan & Insurance Products etc.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Associate-UAT
Vodafone Idea Ltd (Role of APOGEE Services Pvt. Ltd)
2015.12 - 2018.08
- Taking Care all kinds of postpaid products
- Committed to providing excellent customer service and follow-up timely to avoid any further delay
- Was handled all network complaint send on WRK group of entire Haryana for Vodafone operation & resolve the same in given TAT
- By Coordination with Network team of NSN (Switch, OMCR, and Transmission) for solving all Networks issues of Vodafone in Haryana.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Sr. Team Leader (Sales and Operations)
Kochar info tech Pvt Ltd
2014.09 - 2015.12
- Handled Reliance GPRS process with two assistant T.L and 40-50 executive
- Handled Airtel super CC process (outbound) from Sep-14 to Apr-15
- Responsible for sales of Postpaid Number & Plan, VAS ,Data packs and Prepaid to Postpaid conversion
- Maintaining process Shrinkage, Attrition & I-Sat
- Maintaining and monitoring Service level.
- Discovered training needs and provided coaching.
- Set clear team goals and delegated tasks and set deadlines.
Team Leader (Sales and Operations)
Serco BPO Pvt. Ltd.
2011.04 - 2014.08
- Served Vodafone Tele-verification &Vodafone Pre-Repeat
- Responsible for handling team 20+25 agents and achieving their team target
- Responsible for Manpower (Roster) Calculation
- Responsible for sales of Postpaid Number & Plan, VAS, Data packs and prepaid to postpaid conversion
- Constant monitoring and audit of calls & giving feedback on daily basic
- Briefing and d-briefing on regular basic
- Use different methods to enhance team bonding so that the organizational goals can be achieved
- Motivate executives to maintain the enthusiasms level & keep a steady upward performance graph.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
Education
B.A -
Maharaja Agrasen Himalayan Garhwal University
Pauri Garhwal, UttarakhandB.Com -
Mahamaya Technical University
Noida, Utter PardeshSenior Secondary School -
S.D Senior Secondary School
KarnalSkills
- Goal-oriented & People-oriented
- Can do work in every business environment
- Shift Scheduling
- Team Supervision
- Sales team training
- Client Relationship Management
- Strategic account development
- Sales operation
Accomplishments
- Successfully launch eSIM postpaid & HLR migration for Vodafone idea limited
- Active 95%> target in Hero fincorp from 2nd months of joining
- 100% collection in Hero Fincorp from last 9 months
- Got awarded as best performance Team Leader 6 time’s in Serco BPO Pvt Ltd
- Got awarded as best performance Sr. Team Leader 4 time’s in Kochar infotech Pvt Ltd
- Got Hero of the month award in Bajaj Finserv
- Supervised team of 40 staff members.
Languages
Hindi
English
Punjabi
Other Information
- Knowledge of Microsoft Excel, Word, Power Point
- BCL, NCRM, Disha CRM, C-POS, SMS@Work Group, UPSS, Customer Eye and Finnone Applications
Personal Information
- Father's Name: Bir Singh
- Date of Birth: 03/31/92
- Nationality: Indian
- Marital Status: Married
Timeline
Manager –Sales & Customer Service
Vodafone Idea Limited
2023.02 - 2024.04
Relationship Manager_ Personal Loan & Business loan
Hero Fincorp
2020.11 - 2022.08
Assistant Manager in Credit Cards Sales
Bajaj Finance Limited
2018.12 - 2020.11
Associate-UAT
Vodafone Idea Ltd (Role of APOGEE Services Pvt. Ltd)
2015.12 - 2018.08
Sr. Team Leader (Sales and Operations)
Kochar info tech Pvt Ltd
2014.09 - 2015.12
Team Leader (Sales and Operations)
Serco BPO Pvt. Ltd.
2011.04 - 2014.08
B.A -
Maharaja Agrasen Himalayan Garhwal University
B.Com -
Mahamaya Technical University
Senior Secondary School -
S.D Senior Secondary School
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