Sushant Agrawal
Jaipur
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
2
2
years of professional experience
Work History
Customer Care Representative
Shriram General Insurance
Jaipur
03.2025 - Current
- Assisted customers with policy inquiries and claims processing.
- Provided accurate information regarding insurance products and coverage options.
- Collaborated with team members to enhance customer service workflows.
- Handled incoming calls and emails, ensuring prompt responses to inquiries.
Customer Service Representative
Teleperformance
Jaipur
02.2024 - 03.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Maintained accurate customer records using CRM systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Debt Recovery Agent - Regulatory Affairs
Indian Institute of Banking And Finance
02.2024 - 05.2024
St.Sheetal Royal Academy
Jaipur Skills
- Data entry accuracy
- Customer relationship management
- Communication skills
- Active listening
- Task prioritization
- Team collaboration
- Adaptability to change
- Email correspondence
Affiliations
- Sports
- Music
- Learning
Timeline
Customer Care Representative
Shriram General Insurance
03.2025 - Current
Customer Service Representative
Teleperformance
02.2024 - 03.2025
Debt Recovery Agent - Regulatory Affairs
Indian Institute of Banking And Finance
02.2024 - 05.2024
St.Sheetal Royal Academy