Playing Cricket
Hi, I’m
Sushant Arolkar
Senior Desktop Engineer
Crest 1101-Joyville, Bolinj Naka, Virar West,Maharashtra
Summary
Highly skilled, result driven, and motivated IT Professional with extensive experience within the desktop support , VIP supports with hand on experience on Video Conferencing. Skilled in collaborating effectively with vendors, customers and staff on all organizational levels to reliably deliver solutions that meet business and technical requirements.
Overview
9
years of professional experience
6
years of post-secondary education
1
Certification
Work History
3i infotech consultancy services ltdMumbai
System Administrator
12.2021 - 02.2023
Job overview
- Providing support to all VIP users of bank.
- Configure& Troubleshoot MS-Outlook.
- Video Conferencing between VIP users and all branches
- Setting up IT equipment, including PC's, laptops VC devices and the installing of all types of printers etc.
- Configuring and servicing IT equipment.
- AV Updating on VIP user laptop.
- Fault finding on laptops and desktops.
- Reporting faults and maintaining logs on servers, desktops and laptops.
- Installing banking software on VIP user laptop.
- Diagnosing and resolving technical issues.
- Mail (Outlook) configuration on IPAD, Android devices
- Troubleshooting of IPAD & ANROID devices.
CMS IT SERVICES Pvt. Ltd.Mumbai
Senior Customer Support Engineer
07.2016 - 11.2021
Job overview
- Used remote diagnostic tools to identify sources of certain customer issues.
- Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Answered incoming support inquiries via chat, phone and email.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Trained customers to use and maintain equipment to reduce service issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Developed and implemented preventive maintenance procedures.
- Installed and configured operating systems and applications.
Bombay Dyeing & MFG Ltd. Mumbai
L2 Desktop Support Engineer
04.2014 - 06.2016
Job overview
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Monitored systems in operation and quickly troubleshot errors.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Developed and implemented preventive maintenance procedures.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Vidya Vardhini’s College of Engineering And Tech., India
Bachelor of Engineering from Computer Engineering
08.2007 - 08.2010
Pravin Rohidas Patil Diploma College, Bhayander,Thane-401105
Diploma in Computer Engineering from Computer Engineering
07.2004 - 08.2007
Certification
Aws Solution Architect
Interests
Drawing
Travelling
Timeline
Aws Solution Architect
07-2023
System Administrator
3i infotech consultancy services ltd
12.2021 - 02.2023
Senior Customer Support Engineer
CMS IT SERVICES Pvt. Ltd.
07.2016 - 11.2021
L2 Desktop Support Engineer
Bombay Dyeing & MFG Ltd.
04.2014 - 06.2016
Vidya Vardhini’s College of Engineering And Tech.
Bachelor of Engineering from Computer Engineering
08.2007 - 08.2010
Pravin Rohidas Patil Diploma College
Diploma in Computer Engineering from Computer Engineering
07.2004 - 08.2007
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