Summary
Overview
Work history
Education
Skills
Accomplishments
Lanuages
Timeline
Generic

Sushant Ganesh Zute

Summary

Experienced Application Support Analyst with a demonstrated history of working in FinTech Industry for more than 4 years specializing in Client Services and Application support. Seeking opportunities with an organization fostering personal potential by offering challenging environment and leverage expertise for continued growth and impact in dynamic professional environment.

Overview

4
4
years of professional experience
2022
2022
years of post-secondary education

Work history

Senior support analyst

Nomura
Mumbai
09.2024 - Current
  • Delivered high-quality customer service to both internal and external clients, ensuring prompt and effective support.
  • Utilized strong knowledge of equities, symbology ,Linux, FIX protocol and order flow to take full ownership of incidents from creation to resolution.
  • Collaborated with development teams, business users, and key stakeholders to coordinate and deploy system upgrades and enhancements across test and production environments.
  • Conducted regular system checks and proactively monitored alerts to maintain system health and performance.
  • Supported Instinet’s proprietary systems, including its Order Management System (OMS), market data infrastructure, and exchange connectivity platforms.
  • Logged user-reported issues, tracked their resolution, and maintained clear communication throughout the support lifecycle.
  • Acted as a liaison between users and development teams to investigate technical issues and escalate as needed.
  • Created and maintained comprehensive documentation, including procedures, implementation plans, and incident summaries.
  • Participated in planning and execution of Disaster Recovery exercises, application releases and upgrades, and third-party software updates.
  • Managed change and release processes, including UAT/production changes, market rehearsals, infrastructure validations, and post-deployment checks.

Associate Technical Analyst

Flextrade
07.2021 - 08.2024
  • Provided essential support for the Order Matching System (OMS), leveraging skills in shell scripting, Linux, FIX protocol and C++ to ensure smooth trading operations and prompt resolution of technical issues.
  • Provided essential support for the Order Matching System (OMS), leveraging skills in shell scripting, Linux, FIX protocol and C++ to ensure smooth trading operations and prompt resolution of technical issues.
  • Collaborated closely with traders, software engineers, and other stakeholders to troubleshoot and resolve OMS-related problems, ensuring minimal disruption to trading activities.
  • Executed system upgrades and patches, coordinating with development teams to implement new features and enhancements while minimizing downtime.
  • Utilized shell scripting expertise to automate routine maintenance tasks and streamline system monitoring, enhancing efficiency and accuracy in identifying potential issues.
  • Actively worked on FIX protocol for setting up FIX connections with clients and brokers parties.
  • Wrote SQL queries to manage database, extract and analysed trading data, generating valuable insights that informed decision-making and supported business strategies.
  • Providing essential support for the Order Matching System (OMS), leveraging skills in shell scripting, Linux, FIX protocol and C++ to ensure smooth trading operations and prompt resolution of technical issues.

Education

BE - Computer Engineering

Pune Institute of Computer Technology

HSC - Science

RNC College of Arts Commerce And Science

SSC - undefined

St.Xaviers High School

Skills

  • Bash scripting
  • FIX42/44
  • XML
  • Lua
  • C
  • Gitlab
  • MySQL
  • Windows
  • Linux
  • DBMS
  • OOPS
  • JIRA
  • Heidisql
  • Confluence
  • Gitlab
  • Microsoft office

Accomplishments

  • Recognized for problem-solving abilities.
  • Receiving commendations from traders and team members for resolving critical issues under high-pressure situations.
  • Played a key role in the successful rollout of major OMS upgrades, contributing to a seamless transition and minimizing disruptions for traders.

Lanuages

English

Hindi

Timeline

Senior support analyst

Nomura
09.2024 - Current

Associate Technical Analyst

Flextrade
07.2021 - 08.2024

HSC - Science

RNC College of Arts Commerce And Science

SSC - undefined

St.Xaviers High School

BE - Computer Engineering

Pune Institute of Computer Technology

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Sushant Ganesh Zute